【正文】
D4 產(chǎn)生 Six Sigma 專案構(gòu)想 (Generating Six Sigma Project Ideas) 產(chǎn)生專案的機(jī)會 ? 大的藍(lán)圖 責(zé)任由資深管理團(tuán)隊(duì) . ? 策略選擇 ? 最大的問題或是機(jī)會 ? 合宜的順序安排 產(chǎn)生 Six Sigma 專案 構(gòu)想 External Sources Internal External Sources Internal Sources Voice of Customer Voice of Market Comparison with Competitors Areas where Customer Needs are not being met? Trends in Market Industry that need response? Counter petitive strategies? Where are we behind Competition? Customer Surveys Market Share Trends Focus Groups Competitive Studies Product Returns Warranty Claims Benchmark Studies Trade Business Articles Feedback from Sales People Business Metric Examples Challenges to Meeting Business Objectives What are Barriers to Strategic Objectives? New Acquisitions Needing Integration? Are New Products or Services being Launched Balanced Scorecard Cost Trends Structure Annual Goals Objectives