d4-產(chǎn)生sixsigma專案構(gòu)想(完整版)
【正文】 Voice of Employees High Defect Rates? Obvious Waste? High Costs Consumption? Employee Turnover? Frustrations? Problems with Recently Launched Products ? No Process Defined? Constant Process Tweaking and Fire fighting? Material Balance Studies Scrap Reports Yields Trend Graphs Defective Pareto Charts /Downtime Reports Cost Trends Pareto Analysis Cycle Time Data (baseline) /Write offs Employee Surveys Employee Turnover Process Maps Process Analysis Business Metric Examples 6 σ 專案的選定評(píng)估表 (from BSC) 構(gòu)面 企業(yè)指標(biāo) 專案指標(biāo) 目的 目標(biāo) 財(cái)務(wù)面 ?市場(chǎng)占有率 ?營(yíng)收 ?營(yíng)收成長(zhǎng)率 ?營(yíng)業(yè)利益成長(zhǎng)率 ?平均毛利率 檢視公司營(yíng)運(yùn)績(jī)效 ? 380 M ? 40% ? 28% 顧客面 ?顧客滿意度 ?顧客忠誠(chéng)度 ?產(chǎn)品良率 (board system) ?單一客戶下單成長(zhǎng)率 檢視公司整體表現(xiàn)與客戶期望的落差 ? 80% ?? 20% 內(nèi)部流程 ?存貨週轉(zhuǎn)率 ?內(nèi)部客戶滿意度 ?速度活力 ?平均庫(kù)存金額 ?平均庫(kù)存天數(shù) ?回應(yīng)速度 ?週期時(shí)間 ?檢核產(chǎn)品在市場(chǎng)的強(qiáng)弱 ?檢核業(yè)務(wù)對(duì)市場(chǎng)的反應(yīng)能力 ?檢核營(yíng)運(yùn)管理的神經(jīng)網(wǎng)路 ?回應(yīng)客戶查詢的速度 ?解決客戶問(wèn)題的
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