【正文】 ess, and service.u Organization—Allfunction involvement and Personal Development.u Policy—Companywide engagement, HR,IT,and Finance support.u Management—Project, Team, and Change Management.32Deployment StructureMaster Black Belts (FullTime)Project Champions (PartTime)Black Belts (FullTime)Green Belts (PartTime)Executive Leadership (PartTime)Deployment Directors (Full/PartTime)336s Project Champions6s Deployment Champion(s) SMBusiness Unit LeaderCEO Corporate 6s Senior ChampionSMHR DeploymentChampionSMIT DeploymentChampionSMFinance DeploymentChampionSMPRDeploymentChampionSMBusiness OperationsLeaders6sHR Manager6s Financial ManagerGreen BeltsSM6sIT ManagerTrainingDeploymentChampionSM6s MasterBlack BeltsSM6s Comm. Manager6s Training Manager6s Project ChampionsSM 6s Black BeltsSM6s Deployment Infrastructure6s Executive CouncilSix Sigma Deployment Roles34Phase I—CascadinguEstablish deployment structureuExecutive, top management, champion awareness traininguBlack Belt traininguTools implementation traininguLeadership training35Phase II—Accelerate developmentuDeployment structure implementation and disposition in each function. uEvery salary is GB.uBegin to implant into current quality system.uISO14000 and QS9000 integration. 36Phase III—IntegrationuImplant six sigma methodology in other quality toolsuPartnership with other quality system. uSix sigma training to supplier and franchise.uSix sigma in daily business.uDFSS(Design for Six Sigma).uBB/MBB in leadership position.37It is All about ValueThe Customer Value PropositionDefinesBusiness Strategyu Customers choose to buy from us because...u Investors entrust their money to us because...u Employees choose to work for us because...38Three Customer Value Proposition Strategies…u Product differentiationu Operational excellenceu Customer partnershipsCompetitive advantage!39Consumer . Produceru Customers – higher expectationu Defectfree qualityu Productu Serviceu Producer planning for changes to meet customer requirements.u Strategic: changing the way every level of a business is managed on a daily basis.u Tactical: six sigma methodology and crossfunctional.u Cultural: out of box thinking, everyone involved and mon language is data.Customers want to purchase high quality products and services at the lowest cost, just as panies want to produce high quality goods and services at the lowest possible cost. 40Maximizing Customer ValueDeriving value from the Need DoInteraction ModelNeed DoCustomers and suppliers exchange valuethrough the NeedDo interaction.Customer SupplierInteraction41ValueCapturing the voice of Customersu Partial Kano AnalysisDegree of AchievementCustomer Satisfaction Surprise: “Ergonomically Delighting”Desire: “Operate Quietly”Necessities: “Doesn’t Fail Mechanically”“Doesn’t Fail Electrically”“Is Durable”BasicQualityPerformanceQualityExcitementQuality42Business initiativesDelivery CostCustomer requirementsQuality? When we say something is a CTQ, can we describe it from– Customer’s perspective?– Our perspective?? Can we demonstrate the relationship?PRODUCTQUALITYSHIPMENTACCURACYCONDITIONFILL RATE/ONTIME DELIVERYORDER SERVICE/INFORMATIONPROFITABLE