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Acquisitions Needing Integration? Are New Products or Services being Launched Balanced Scorecard Annual Goals Objectives Major Delays Business Level Metrics vs. Goals New Acquisition Business Level Metrics New Product Launch History Cycle time Vendor Performance Metrics Cost Trends Structure Inventory Trends CTQ Flow Down Business Metric Examples Internal External Sources Internal Sources Internal Sources Voice of Process Voice of Employees High Defect Rates? Obvious Waste? High Costs Consumption? Employee Turnover? Frustrations? Problems with Recently Launched Products ? No Process Defined? Constant Process Tweaking and Fire fighting? Material Balance Studies Scrap Reports Yields Trend Graphs Defective Pareto Charts /Downtime Reports Cost Trends Pareto Analysis Cycle Time Data (baseline) /Write offs Employee Surveys Employee Turnover Process Map