【正文】 。 . TECHNICAL RESPONSIBILITIES 技術(shù)職責(zé) Contribute to overall operational efficiency by performing relevant duties as assigned. 當(dāng)分配做其他相應(yīng)的工作時(shí) ,能夠貢獻(xiàn)出自己的所能。 To maintain a high standard of personal appearance and hygiene at all times. 隨時(shí)保持良好的儀容儀表。 To assist guests and ensure their stays at SOFITEL Jin Jiang Oriental are fortable and an experience to remember. 幫助客人以便使他們?cè)跂|錦江索菲特大酒店感覺舒適并且留下難忘的記憶。 Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel. 為飯店保持良好的聲望并幫助飯店增加收入。 Ensure all Airport pickups are being taken care of. 確保照顧到所有的接機(jī)客人。 Attend meetings and training programs (if any). 參加會(huì)議和培訓(xùn)。 Works closely with the Front Desk staff to ensure a smooth check in. 同總臺(tái)員工密切合作以確?？腿巳胱№槙场? Provides guest service and ply if possible with every guest request. 如果有可能對(duì)每一位客人提出的每一個(gè)要求提供服務(wù)和幫助。 Show guest up to their rooms and explain the facilities the hotel provides. 引領(lǐng)客人到房間并向客人介紹飯店的設(shè)施。 ADMINISTRATIVE RESPONSIBILITIES 行政職責(zé) The Guest Relation Officer is responsible for receiving and escorting all VIP’s and ensuring that they feel fortable and wele on arrival to SOFITEL Jin Jiang Oriental. 客務(wù)主任要負(fù)責(zé)接待和陪同所有的重要客人，確保他們?cè)跂|錦江索菲特大酒店入住期間感覺舒適和受到熱情歡迎。 RESPONSIBILITIES AND MEANS 責(zé)任和方法 Having a positive attitude toward work, be self disciplined and self motivated. 對(duì)工作有積極的態(tài)度，有自我約束力和工作主動(dòng)性，為同事樹立好的工作典范。 // Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time. 組織前廳的常規(guī)工作會(huì)議 , 回顧總結(jié)調(diào)整前廳部的工作情況 , 傳達(dá)新的工作指示和安排。 Performs special duties as required by the Director of Rooms. 完成臨時(shí)由房務(wù)總監(jiān)安排的其它任務(wù)。 To maintain a high standard of personal appearance and hygiene at all times. 隨時(shí)保持良好的儀容儀表。 ADMINISTRATIVE RESPONSIBILITIES 行政職責(zé) Delegates to and supervise all Managerial staff within the Department and assist them in preparing work schedules. 監(jiān)督前廳管理層職員的日常工 作 , 開展對(duì)話 , 幫助他們準(zhǔn)備工作計(jì)劃。 TECHNICAL RESPONSIBILITIES 技術(shù)職責(zé) Prepares weekly staffing schedules, monitors staff attendance and assist in planning work schedules. 準(zhǔn)備周工作計(jì)劃 ,檢查員工的出勤情況 , 幫助他們準(zhǔn)備工作計(jì)劃。 To have a plete understanding of the Hotel’s employee handbook and adhere to the regulations contained. 系統(tǒng)了解酒店的員工手冊(cè)并遵守其中包含的規(guī)章制度。 Responsible for daily anization of the section. 負(fù)責(zé)日常崗位的組織工作。 Sofitel Jin Jiang Orienta l 6 12/10/20 TECHNICAL RESPONSIBILITIES 技術(shù)職責(zé) Provides courteous and efficient service and if possible to ply with every guest request. 如果有可能對(duì)每位客人提出每一個(gè)要求都要提供禮貌和高效率的服務(wù)和幫助。 Offer to do their flight reconfirmation, changes or new bookings. 為客人提供機(jī)票確認(rèn)，更改或預(yù)訂機(jī)票的服務(wù)。 Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival. 檢查并確保為重要客人所預(yù)分的房間已經(jīng)就緒，所有的小禮物在客人抵達(dá)前已經(jīng)放入客人房間 . Meets and escorts arriving VIPs and bids farewell upon their departure. 迎接并陪同抵達(dá)的重要客人，在客人離店時(shí)應(yīng)向客人道別。 Provides information of the city to the guest. 向客人提供本市的有關(guān)資料。 Reports to the Guest Relation Manager of guest plaints immediately. 及時(shí)向客務(wù)經(jīng)理報(bào)告客人的投訴。 To have a plete understanding of the Hotel’s employee handbook and adhere to the regulations contained. 系統(tǒng)了解酒店的員工手冊(cè)并遵守其中包含的規(guī)章制度。 HUMAN RESOURCE RESPONSIBILITIES 人事職責(zé) Sofitel Jin Jiang Orienta l 8 12/10/20 Have a good working relationship with all colleagues and employees of the Hotel. 同飯店所有的同事和員工保持良好的工作關(guān)系。 RESPONSIBILITIES AND MEANS 責(zé)任和方法 Having a positive attitude towards work, be selfdisciplined and selfmotivated, set a good working example for all subordinates. 要有積極的工作態(tài)度，要有自我約束力和主動(dòng)性，為下屬樹立良好的工作榜樣。 ADMINISTRATIVE RESPONSIBILITIES 行政職責(zé) Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section. Sofitel Jin Jiang Orienta l 10 12/10/20 關(guān)注本崗位員工的紀(jì)律和行為并幫助員工提高技能。 Use your supervision skills effectively to encourage and motivate staff. 運(yùn)用管理技巧調(diào)動(dòng)和提高員工的工作積極性。 Ensure efficient provision of telephone services by overseeing efficient arrangement of local and long distance calls, as well as staff’s courtesy in handling telephone calls. 通過有效地管理本市和長(zhǎng)途電話設(shè)備以及接線員處理電話的禮貌 ,確保有效的總機(jī)服務(wù)。？？？ To report regularly on the happenings within the section. 對(duì)本崗位發(fā)生的事情作常規(guī)匯報(bào)。 Thorough familiarity with existing extension numbers of the hotel. 熟悉飯店的所有分機(jī)號(hào)碼。 Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel. 為飯店保持良好的聲望 ,并幫助飯店增加收入。 Assist in maintaining a close working relation with all Departments of the Hotel. 協(xié)助同飯店所有的部門保持密切的工作關(guān)系。 Sofitel Jin Jiang Orienta l 14 12/10/20 To maintain a high standard of personal appearance and hygiene at all times. 隨時(shí)保持良好的儀容儀表。 To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly. 確認(rèn)你已經(jīng)確切知道了抵達(dá)飯店的客人 ,特別是重要客人和回頭客 ,并且知道了他們可能需要的特殊要求。 To ensure that the Switchboard is not left unattended at anytime whilst on duty. 確保當(dāng)班期間話務(wù)臺(tái)在任何時(shí)候都不能空崗。 To ensure confidentiality is adhered to in relation to all inquiries in reference to guests or staff with no exceptions. 有關(guān)員工或者客人的情況，要保密。 To assist and carry out other duties as required and directed. 協(xié)助和 執(zhí)行所要求的其他工作。打印報(bào)表不會(huì)卡紙。 To have a plete understanding of and adhere to the hotel’s policy relating to Fire and Emergency, Hygiene, Health and Safety. 全面了解并遵守酒店關(guān)于消防急救，衛(wèi)生，健康和安全的政策。 REPLACEMENT AND TEMPORARY MISSION 替代和臨時(shí)任務(wù) To assist and carry out duties as assigned by the Telephone Supervisor or Front Office Manager from time to time. 隨時(shí)準(zhǔn)備協(xié)助和執(zhí)行總機(jī)主管或者前廳部經(jīng)理分配的工作。 To maintain a high standard of personal appearance and hygiene at all times. 隨時(shí)保持良好的儀容儀表。 Maintains