【正文】 rt to duty punctually wearing the correct uniform and name badge at all times. 準時上崗，保持正確著裝以及佩戴胸牌。 REPLACEMENT AND TEMPORARY MISSION 替代和臨時任務 To be flexible and willing when asked to fill in any areas where needed to help in an emergency or difficult circumstances as assigned or required by Management. 當任何崗位在特殊情況下需要幫助時 ,要服從管理人員的工作分配到需要的崗位上工作 . Sofitel Jin Jiang Orienta l 9 12/10/20 JOB DESCRIPTION JOB TITLE : CHIEF OPERATOR 職務 總機主管 DIVISION : OPERATORS 部門 總機 JOB CODE : 代碼 REPORTS TO : FRONT OFFICE MANAGER 上級主管 前廳部經理 GENERAL MISSION 職責概述 To supervise staff within the section. 管理本崗位的員工。 COMMERCIAL RESPONSIBILITIES 商業(yè)職責 Provide services and information to guests that is the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通過最恰當?shù)耐緩较蚩腿颂峁┓蘸妥钚?、最準確的信息。 Assumes other duties as delegated from time to time. 承擔其他的工作。 Adheres to hotel policies and procedures. 遵守飯店的制度和工作程序。 Assist in taking room reservations, if a guest approached the desk or calls up. 如果客人路過總臺或打電話預訂房間，要幫助客人。 Adheres to policies established by the hotel. 遵守飯店建立的制度 To be thoroughly conversant with the puter system at the Front Office. 精通前廳的電腦系統(tǒng)。 Escort guest form the main entrance to the reception counter for registration. 從正門陪同客人到接待處登記。 To maintain a high standard of personal appearance and hygiene at all times. 隨時保持良好的儀容儀表。 COMMERCIAL RESPONSIBILITIES 商業(yè)職責 Handles and resolves all guest queries and plaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel. Sofitel Jin Jiang Orienta l 3 12/10/20 積極熱情地解答客人的疑問 , 處理客人投訴 , 和客戶建立良好的關系 Through close supervision remend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs. 監(jiān)督前廳的工作 ,就如何提高服務水平及質量 ,增加飯店盈利 ,降低成本等方面提出好的合理化建議 HUMAN RESOURCE RESPONSIBILITIES 人事職責 Plans and anizes regular Departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge. 組織安排前廳部的培訓 ,就禮節(jié)禮貌 ,規(guī)范服務 ,儀容儀表及工作技巧等方面進行講解 ,加強對新員工的培訓 . Identifies and develop leadership qualities among subordinates in order to guide them towards the path of career enrichment with both ACCOR and the Hotel, and additionally provide the Hotel with a source for future management. 在員工中樹立領導形象 , 培養(yǎng)員工對雅高及飯店的感情 , 為飯店發(fā)掘人才 . RELATIONS 工作關系 Coordinates with Director of Rooms to maximize revenue through efficient room and sales control. 和 房務 總監(jiān)一起通過有效的銷售策略提高飯店的客房率 . Liases with Housekeeping Manager in scheduling room blockage for general maintenance. 和客房經理協(xié)調房間的整修維護工作 Coordinates with Credit Manager for all credit arrangements including rebate. 和信用經理協(xié)調信貸問題及債務問題 . Reports directly to the Director of Rooms. 直接向房務總監(jiān)匯報 . Works closely with other Departments of the hotel, and attend regular meetings on a periodical basis. 和其它部門緊密合作 . 參加必要的會議 . Participates in providing and receiving constructive criticism concerning the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service. Sofitel Jin Jiang Orienta l 4 12/10/20 參加有關會議 ,就飯店建設 ,提高工作效率 ,加強對客服務等方面提出合理化建議 ,聽取他人的意見 . REPLACEMENT AND TEMPORARY MISSION 替代和臨時責任 Performs other related duties and special projects as required by Director of Rooms both within and outside the Hotel. 完成房務總監(jiān)臨時安排的其它任務 . Sofitel Jin Jiang Orienta l 5 12/10/20 JOB DESCRIPTION JOB TITLE : GUEST RELATION OFFICER 職務 客務主任 DIVISION : FRONT OFFICE 部門 前廳部 JOB CODE : 代碼 REPORTS TO : GUEST RELATIONS MANAGER 上級主管 客務經理 GENERAL MISSION 職責概述 日常工作 To assist guests and ensure their stay at SOFITEL Jin Jiang Oriental is fortable and an experience to remember. 幫助客人并保證客人在東錦江索菲特大酒店入住期間感覺舒適和留有美好的回憶。 Maintains a Hotel log book on incidents, plaints etc. and refer them, if required to the appropriate department for follow up action. 準備一本工作日志 , 記下事故和 客人投訴 , 以便相關部門跟蹤解決問題。 rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service. Sofitel Jin Jiang Orienta l 2 12/10/20 按照雅高的管理規(guī)定開展工作 , 做到規(guī)范服務一體化 .。Sofitel Jin Jiang Orienta l 1 12/10/20 JOB DESCRIPTION JOB TITLE : FRONT OFFICE MANAGER 職務 前廳經理 DIVISION : ROOMS MANAGEMENT 部門 房務部 JOB CODE : 代碼 REPORTS TO : Director of Rooms 上級主管 房務總監(jiān) GENERAL MISSION 職責概述 Directs and Coordinate overall activities of the Front Office. 監(jiān)督指 導前廳部的整體工作 RESPONSIBILITIES AND MEANS 職責和方法 Responsible for the entire operation, staffing and equipment of the Front Office. 負責前廳的日常運行工作 ,員工配置及設備保養(yǎng) . To report to duty punctually wearing the correct uniform and name badge at all times. 準時上崗，保持正確著裝以及佩戴胸牌。 Conforms to and enforce policies and procedures amp。 Controls and verify occupancy forecasts and keep Director of Rooms fully aware of the availability situation in the Hotel, especially when approaching full house. 預計開房率 , 將用房情況匯報給房務總監(jiān) , 尤其是客房率接近 100%時。 To have a plete understanding of and adhere to the hotel’s policy relating to Fire and Emergency, Hygiene, Health and Safety. 全面了解并遵守酒店關于消防急救，衛(wèi)生，健康和安全的政策。 To report to duty punctually wearing the correct uniform and name badge at all times. 準時上崗，保持正確著裝以及佩戴胸牌。 Greet guest in a courteous and friendly manner. 禮貌友好的問候客人。 Promotes the hotel outlets and offer to make reservations for them. 推銷飯店的餐廳并為他們提供預訂服務。 Ensures that the lobby and work place is kept clean at all times. 確保大堂和工作區(qū)域始終保持整潔。 Read and sign the logbook and notice board for the latest news and followups. Sofitel Jin Jiang Orienta l 7 12/10/20 閱 讀工作日志并簽字，注意板