【正文】 ....................................................................................................... 4 物業(yè)管理行業(yè)的現(xiàn)狀及發(fā)展趨勢(shì) .............................................................................. 4 .............................................................................................................. 4 ....................................................................................................... 5 集團(tuán)化物業(yè)管理企業(yè)的運(yùn)作模式 .............................................................................. 6 ...................................................................................... 6 集團(tuán)化物業(yè)管理企業(yè)的組織機(jī)構(gòu)形式 ............................................................. 7 集團(tuán)化物業(yè)管理企業(yè)的管理職能 .................................................................... 7 集團(tuán)化物業(yè)管理企業(yè)的管理問題和需 求 .................................................................... 9 集團(tuán)化物業(yè)管理企業(yè)對(duì)信息系統(tǒng)的要求 .................................................................. 11 集團(tuán)層面的需求 .......................................................................................... 11 區(qū)域公司層面的需求 ................................................................................... 11 管理處層面的需求 ....................................................................................... 12 物業(yè)管理信息化的發(fā)展歷程 ................................................................................... 12 總體回顧 ..................................................................................................... 12 物業(yè)管理信息化建設(shè)中存在的問題 .............................................................. 13 物業(yè)管理信息化的發(fā)展趨勢(shì) ......................................................................... 14 2．集團(tuán)化物業(yè)管理企業(yè)信息化建設(shè)的總體規(guī)劃 ................................................................... 15 規(guī)劃目標(biāo) ............................................................................................................... 15 集團(tuán)化物業(yè)管理企業(yè)信息化建設(shè)的總體規(guī)劃框圖 .................................................... 15 信息化建設(shè)為集團(tuán)化物業(yè)管理企業(yè)創(chuàng)造的價(jià)值 ....................................................... 16 物業(yè)管理系統(tǒng)方案書 2 、規(guī)范地處理各項(xiàng)業(yè)務(wù) ......................................................................... 16 、財(cái)、物進(jìn)行控制和調(diào)度 ...................................................................... 17 ，標(biāo)準(zhǔn)運(yùn)作體系的 建立和推廣 .................................................... 17 3物業(yè)管理系統(tǒng)開發(fā)目標(biāo)、設(shè)計(jì)思想和系統(tǒng)特點(diǎn) .................................................................. 18 開發(fā)目標(biāo) ............................................................................................................... 18 設(shè)計(jì)思想 ............................................................................................................... 18 系統(tǒng)特點(diǎn) ............................................................................................................... 19 4物業(yè)管理系統(tǒng)的功能 ......................................................................................................... 22 ....................................................................................... 22 ......................................................................................................... 22 ..................................................................................................... 22 ..................................................................................................... 24 知識(shí)管理 ..................................................................................................... 26 ..................................................................................................... 27 ..................................................................................................... 31 ..................................................................................................... 32 ..................................................................................................... 33 ..................................................................................................... 34 ..................................................................................................... 36 .................................................................................................... 38 ................................................................................................ 39 .................................................................................................... 40 .................................................................................................... 41 物業(yè)管理系統(tǒng)方案書 3 .................................................................................................... 42 .................................................................................................... 43 .................................................................................................... 47 .................................................................................................... 48 .................................................................................................... 49 數(shù)字化社區(qū)系統(tǒng) ........................................................................................ 50 ......................................................................................... 56 ............................................................................................. 57 5物業(yè)管理系列解決方案 ..................................................................................................... 65 物業(yè)管理標(biāo)準(zhǔn)解決方案 ........................................................................................... 66 物業(yè)管理增強(qiáng)解決方案 ........................................................................................... 66 物業(yè)經(jīng)營(yíng)與管理解決方案 ........................................................................................ 67 6物業(yè)管理系統(tǒng)的技術(shù)實(shí)現(xiàn) .................................................................................................. 67 系統(tǒng)的開發(fā)平臺(tái) ...............