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You Understand Your Manager.? Assess Yourself and Your Needs. ? Develop and Maintain a Relationship.? Saying No.Gaining controlC. GAINING CONTROL OF YOUR ENVIRONMENT? Listen Effectively ? Attack Problem, not people? Learn to ReNegotiate? Seek Out Strong Directed Workers? Be Cooperative? Find Key Associates to Use as Resources? Learn to “LetGo” of Your Technical ProwessTool: Force –field analysis? Forcefield analysisHelping Hindering DesiredBSL(II)Time managementS1PressureDeadlineCrisesS2InterruptionsSome callsSome mailSome reportsSome meetingsPopular activitiesS3PreventionRelationshipBuildingRecognizing newPlanningS4Trivia, Busy workTime WastersSome mailSome phone callsPleasant activitiesThe WorkTime Matrix looks at the perennial problem that all busy people face. The demands of the immediate overriding the important areas of our lives.?We have talked before. Critical Not Critical? Pressing? (Urgent)Not Pressing(Not Urgent)Dealing with personal changeResistance to changeHomeostasis(動(dòng)態(tài)平衡) – Change planning and managingOptimal ChangeBSL(III)Dealing with personal changeChang is possible, not easy? Positive change will not finished today, but it can start today? Healthy change is a longterm process, the decision to make a change offers wonderful feelings of control and optimism, but those are short lived if the change is not expectation of an unrealistically high payoff in an unrealistically short time.Three Basic Kinds of Chang? Shock Change Unexpected, Often Unwele Catch39。s you offguard? Evolutionary Change Gradual Incremental You can prepare and plan? Strategic Change A sense of ControlDealing with personal changeNNowNormalNeutralOrg. Jump to N+1People often jump to N1Buyin Takes time+11ResistanceAnger— 生氣Withdrawal— 撤消FightingCan’t sleep at nightGave my all and now look what I getDon’t likeExplorationToo many new ideas are generatedFrustration挫敗Have a lot to do Trouble focusingOpen to new thingsThe internal process of change? N1 N+1Denial— 否定ConfusionLoss of Identity 失去平衡Apathy— 冷漠 Numbness— 麻木This too shall pass –也會(huì)過(guò)去Commitment—Team workSatisfactionClear focus and planSign me up AcceptanceYou will give up faster if you are not in control? TransitionsThings do not change, we changeBeginnings New mitmentTransitions Time of uncertainty between the old and new realityEndings Letting goLesson can’t threaten? When you try to teach anyone something new, you have to make it clear from the outset that the destination is someplace we’d all like to go.Managing Resistance? Identify sources and reasons? Involve all interested parties in contributing to planning the change? Clearly articulate the need for change and goals and objectives of the change process Written documents)? Address the individual needs of those who will impacted by the change, help people retain what they treasure