【正文】 架構(gòu)及關(guān)系 ........................................................................................................29 信息技術(shù)部門的人力資源管理 ...........................................................................................30 用戶教育和培訓 ...................................................................................................................31 風險評估 ..........................................................................................................................................32 企業(yè)層面目標 ............................................................................................................................32 經(jīng)營活動目標 ............................................................................................................................34 風險 ............................................................................................................................................37 對環(huán)境變化的管理 ....................................................................................................................39 信息風險評估 ............................................................................................................................40 控制活動 ..........................................................................................................................................41 信息及溝通 ......................................................................................................................................42 信息 ............................................................................................................................................42 溝通 ............................................................................................................................................44 信息架構(gòu) ....................................................................................................................................48 監(jiān)控 ..................................................................................................................................................50 持續(xù)監(jiān)控 ....................................................................................................................................50 個別評價 ....................................................................................................................................54 匯報內(nèi)部控制缺陷 ....................................................................................................................563 信息技術(shù)整體控制 ....................................................................................................................................57 對程序和數(shù)據(jù)的訪問 ......................................................................................................................57 BOSS 系統(tǒng) ..................................................................................................................................57 經(jīng)營分析系統(tǒng) ............................................................................................................................62 MIS 系統(tǒng) .....................................................................................................................................66 OA 系統(tǒng) ......................................................................................................................................713 / 355 彩鈴系統(tǒng) ....................................................................................................................................76 智能網(wǎng)系統(tǒng) ................................................................................................................................80 MISC 系統(tǒng) ..................................................................................................................................85 久其報表系統(tǒng) ............................................................................................................................90 客戶服務系統(tǒng) ............................................................................................................................93 網(wǎng)絡及基礎(chǔ)設(shè)施 ...................................................................................................................98 程序變更管理 ................................................................................................................................103 程序開發(fā) ........................................................................................................................................108 系統(tǒng)運行 ........................................................................................................................................112 BOSS 系統(tǒng) ................................................................................................................................112 經(jīng)營分析系統(tǒng) ..........................................................................................................................116 MIS 系統(tǒng) ...................................................................................................................................120 OA 系統(tǒng) ....................................................................................................................................124 彩鈴系統(tǒng) ..................................................................................................................................127 智能網(wǎng)系統(tǒng) ..............................................................................................................................131 MISC 系統(tǒng) ................................................................................................................................135 久其報表系統(tǒng) ..........................................................................................................................138 客戶服務系統(tǒng) ..........................................................................................................................141 網(wǎng)絡及基礎(chǔ)設(shè)施 .................................................................................................................144 終端用戶計算 ..