【正文】 見歡送賓客禮貌語(yǔ)歡迎您再次光臨！再見！祝您一路平安！您走好?。ó?dāng)知道賓客是需要坐飛機(jī)的切不可說(shuō)“祝您一路順風(fēng)”）您走好！再見?。ó?dāng)知道賓客趕時(shí)間時(shí)，切不可以說(shuō)“慢走”）總機(jī)禮貌語(yǔ)您好！中陽(yáng)酒店！（外線）您好！總臺(tái)！（內(nèi)線）先生/ 小姐，請(qǐng)問(wèn)您找的客人貴姓，住哪個(gè)房間？先生/ 小姐，好的，請(qǐng)您稍等，我?guī)湍樵円幌隆Ｏ壬? 小姐，您的房間在***樓，出了電梯需要左/右走，如果您有貴重物品請(qǐng)您妥善保管。先生/ 小姐，麻煩您在這邊單據(jù)簽名確認(rèn)一下，謝謝！（遞上單據(jù)）先生/ 小姐，這是您的房卡與押金單，請(qǐng)您收好，當(dāng)您離店時(shí)請(qǐng)您攜帶好房卡與押金單辦理退房手續(xù)。您看如何？先生/ 小姐，方便您出示您的身份證為您辦理登記嗎？先生/ 小姐，請(qǐng)問(wèn)您以前在我們酒店登記過(guò)嗎？先生/ 小姐，麻煩您在這邊單據(jù)簽名確認(rèn)一下，謝謝?。ㄟf上單據(jù)）推銷禮貌語(yǔ)（升級(jí)銷售）先生/ 小姐，您還不是我們的會(huì)員吧，為了方便您的下次入住，現(xiàn)在就為您辦理一張會(huì)員卡，您看可以嗎？先生/ 小姐，受理預(yù)付款禮貌語(yǔ)（收銀以客人的姓氏稱呼客人）先生/ 小姐，您需要交納房卡押金***元，請(qǐng)問(wèn)您如何付費(fèi)，用信用卡還是付現(xiàn)金呢？ 先生/ 小姐，一共收您***元定金。我是酒店總臺(tái)員工******如果您有任何更改請(qǐng)及時(shí)與我們聯(lián)系。請(qǐng)您在***日前支付定金***元，以便于我們收到您的定金后為您預(yù)備您所需要的房間。B: Please enjoy your 。B: A bellman will show you to your room when you have finished ，行李服務(wù)員會(huì)帶您到房間。我先將您的行李放在柱子旁邊。B: Two suitcases and one that right? 2個(gè)旅行箱和1個(gè)手提皮包，這樣對(duì)嗎？G: ’s ，就這些了。G: Thank 。三．柜臺(tái)服務(wù)B=行李服務(wù)員（Bellman）C=服務(wù)員(Clerk)H=客房服務(wù)員（Housekeeping）BC=領(lǐng)班（Bell Captain）G=客人（Guest）To the Front B: Good evening, to FOSHAN Electrcical ，晚安。We look forward to hearing from 。May I have your name and phone number, please? 請(qǐng)告訴我您的大名和電話好嗎？結(jié)束電話中的對(duì)話時(shí)，不可以簡(jiǎn)單說(shuō)“byebye”,最好說(shuō)：Thank you for 。I am afraid is on another you hold the line, please? 不好意思，郝先生正在講電話。I am afraid is out at the should be back around 5 ，林先生現(xiàn)在外出?！癐nformation Desk I help you?” 問(wèn)詢處，請(qǐng)問(wèn)您要服務(wù)嗎? 如果是外線打錯(cuò)時(shí)，可以回答：I am afraid you have the wrong ，您打錯(cuò)電話了。Pardon? 對(duì)不起？Pardon me? 對(duì)不起？I beg your pardon? 對(duì)不起請(qǐng)?jiān)僬f(shuō)一遍好嗎？Could you repeat that, please? 請(qǐng)您重復(fù)一遍好嗎？若是不敢肯定對(duì)方所說(shuō)的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如：Excuse me, you mean you lost your room key？不好意思，先生，您是說(shuō)您丟了房間的鑰匙？電話英語(yǔ)的應(yīng)對(duì)1． 接電話時(shí)不可以簡(jiǎn)單地回答“Hello”,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。Thank you for staying with 。Please enjoy your stay 祝您住宿愉快。Here it 。，可以說(shuō)Here you 。Thank you, ，先生。I would like to apologize for the 。如果是公司的錯(cuò)，就說(shuō)：“We are sorry.”。Excuse me, let me ，先生，麻煩讓我過(guò)一下。Could you wait a little longer, please? 請(qǐng)您稍候好嗎？ 拒絕客人時(shí)，不要一口回絕說(shuō)“No.”，要委婉一些。Thank you for ，先生。Certainly, ，先生。When would you like to visit Foshan? 請(qǐng)問(wèn)您想要何時(shí)參觀佛山？When would you like to have lunch? 請(qǐng)問(wèn)您想在哪里用餐？What time would you like to eat? 請(qǐng)問(wèn)您想何時(shí)用餐？Who would you like to contact? 請(qǐng)問(wèn)您想和誰(shuí)聯(lián)絡(luò)？Which kind of room would you prefer? 請(qǐng)問(wèn)您喜歡哪一種房間？How would you like to settle your bill? 請(qǐng)問(wèn)您的賬單如何處理？How long would you like to stay? 請(qǐng)問(wèn)您要逗留多久？How many tickets would you like to buy? 請(qǐng)問(wèn)您要買幾張票？4．在提供建議協(xié)助、征求意見時(shí)，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 請(qǐng)問(wèn)需要我把窗簾拉上嗎？Shall I draw you a map? 請(qǐng)問(wèn)要我為您畫一張地圖嗎？Shall I make the reservation for you? 請(qǐng)問(wèn)要我為您安排預(yù)約嗎？（二）招呼語(yǔ)Good morning.(用于中午以前)Good afternoon.(用于中午至下午六點(diǎn)以前)Good evening.(用于下午六點(diǎn)過(guò)后)在這些招呼語(yǔ)的后面接句子，例如：Good morning, you checkingout? 早上好，先生，請(qǐng)問(wèn)您要退房嗎？Good afternoon, to FOSHAN Electrcical ，先生，歡迎光臨佛山電子賓館Good evening, I help you? 晚上好，小姐，請(qǐng)問(wèn)我能為您服務(wù)嗎？后面也可以接上自己酒店名稱、部門名稱，如：Good morning, is the Fr