【正文】 (SR1,DR1,DR3) (D2) (DR1) Warehouse Warehouse Warehouse (S1, D1) (SR1, DR3) (S1, D1) (SR1,DR1,DR3) (S1, D1) (SR1,DR1,DR3) (S1) (SR1,SR3) (S1) (SR1,SR3) (S1) (SR1,SR3) (S1, S2, M1, D1) (SR1,DR1) Mapping the execution processes S1 D1 S1 M2 S2 D2 M1 D1 S1 S2 D1 M1 European RM Supplier Key Other RM Suppliers Alpha Regional Warehouses S1 DR1 SR1 DR1 SR1 DR1 SR1 DR3 SR3 RM Suppliers Distributors ALPHA DR3 SR3 S1 Americas Distributors SR1 SR3 Identifying Plan Activities Consumer P2 P4 P3 P4 S1 D1 S1 P2 P2 P3 P4 M2 S2 D2 M1 D1 S1 S2 D1 M1 European RM Supplier Key Other RM Suppliers S1 Alpha Regional Warehouses RM Suppliers Distributors ALPHA P1 P1 P1 Performance Attribute Performance Attribute Definition Level 1 Metric Linking Supply Chain Performance Attributes and Level 1 Metrics CustomerFacing SCOR Level 1 supply chain Management Assets Supply Chain Reliability Cost Responsiveness Delivery performance ? Fill rate ? Perfect order fulfillment ? Order fulfillment lead time ? Supply Chain Response Time ? Production flexibility ? Total SCM management cost ? Cost of Goods Sold ? Valueadded productivity ? Warranty cost or returns processing cost ? Cashtocash cycle time ? Inventory days of supply ? Asset turns ? InternalFacing Level 1 Performance Metrics Flexibility Supply Chain Scorecard Gap Analysis 50% $30M Revenue $30M Indirect Cost 35 days 97 days 0% 63% Supply Chain SCORcard Performance Versus Competitive Population Overview Metrics SCOR Level 1 Metrics Actual Parity Advantage Superior Value from Improvements Delivery Performance to Commit Date 85% 90% 95% Fill Rates 94% 96% 98% EXTERNAL Supply Chain Reliability Perfect Order Fulfillment 80% 85% 90% Order Fulfillment Lead times 7 days 5 days 3 days Flexibility Responsiveness Production Flexibility 30 days 25 days 20 days Total SCM Management Cost 19% 13% 8% 3% INTERNAL Cost Warranty Cost NA NA NA NA NA Value Added Employee Productivity NA $156K $306K $460K NA Inventory Days of Supply 119 days 55 days 38 days 22 days NA Assets CashtoCash Cycle Time 196 days 80 days 46 days 28 days Net Asset Turns (Working Capital) turns 8 turns 12 turns 19 turns NA Supply Chain Response Time 82 days 55 days 13 days 45 days $7 M Capital Charge Key enabler to cost and asset improvements $30M Revenue S1 D1 S1 M2 S2 D2 M1 D1 S1 S2 D1 M1 S1 Cycle Time Schedule Achievement Perfect Order Fulfillment Delivery Performance Supplier on time delivery Perfect Order Fulfillment Supplier on time delivery Perfect Order Fulfillment On Time In Full Docs Damage On Time In Full Docs Damage Revenue Accounts Receivable Cash Flow Deposing Metrics European RM Supplier Key Other RM Suppliers Consumer Alpha Regional Warehouses RM Suppliers Consumer ALPHA Consumer RM Suppliers S1 D1 S1 M2 S2 D2 M1 D1 S1 S2 D1 M1 S1 Cycle Time Schedule Achievement Perfect Order Fulfillment Delivery Performance Supplier on time delivery Perfect Order Fulfillment Supplier on time delivery Perfect Order Fulfillment On Time In Full Docs Damage On Time In Full Docs Damage Revenue Accounts Receivable Cash Flow Perfect Order Fulfillment Actual 85% Perfect Order Fulfillment Goal – 95% Schedule Achievement Actual – 95% Perfect Order Fulfillment Actual – 90% Delivery Performance Actual – 99% Supplier on time delivery Actual – 85% Metrics Conflict Inventory Underperformance ?Process ?Systems Underperformance ?Process ?Systems Performance Measurement Consumer Alpha Regional Warehouses RM Suppliers Consumer ALPHA European RM Supplier Key Other RM Suppliers Cascading Dependent Metrics to Level 2 Perfect Order Fulfillment Order Fulfillment Lead Time Supply Chain Response Time Total SCM Management Cost CashtoCash Cycle Schedule Achievement Make Cycle Time Unit Cost WIP Days of Supply Supplier On Time Delivery Source Cycle Time Material Acquisition Cost RM Days of Supply Days of Payables Faultless Invoices Order Management Cycle Time Order Management Cost Finished Good Inventory Days Sales Outstanding P1 P2 P4 P3 D? S? M? Implementation Issues ? SCOR Implementations ? Vary in scope and objective ? Green Field ? Distribution analysis ? Planning Improvements ? Change Management / COTSConsultant Selection ? How to conduct an ROI evaluation ? Senior Managemen