【正文】 or: – Making Standardized Work – Problem Solving – Continuous Improvement ? Job Rotation is generally performed Team Concept GMS Executive Overview GM Confidential Version Date Slide 42 John S. Hamalian GMS Design Manufacturing PCamp。 Proactive Countermeasures to Prevent Incidents SPQRC GMS Executive Overview GM Confidential Version Date Slide 34 John S. Hamalian GMS Potential Hazard / Unsafe Situation Near Miss Recordable or First Aid Injury Lost Workday Injury Fatality 1 300 3,000 30,000 Employee Spills Coffee on Floor and Walks Away Employee Slips on Coffee While Falling, employee?s Body Grazes Edge of Metal Drawer and Lacerates Arm. Requires Four Stitches Employee Fractures Arm While Hitting the Floor. Two Weeks Out of Work. Employee Hits Head on Edge of Desk While Falling. Breaks Neck. Dies. Herbert Heinrich Travelers Insurance Co. Most Proactive Proactive Most Reactive Heinrich Hazard Pyramid Reactive GMS Executive Overview GM Confidential Version Date Slide 35 John S. Hamalian GMS Health and Safety ?How Can We Achieve Our Goal of zero First Aid Injuries, Recordables or Lost Work Days? Incident Prevention (Building a Safety “Culture”) Incident Reporting, Tracking and Resolution (encourage honest, open reporting to enable Problem Solving amp。 Tools (GMS Elements) Fruit = Quality Product PEOPLE are our most important resource!!! Like a Tree, People Need Nurturing for Growth Soil = Environment GMS Executive Overview GM Confidential Version Date Slide 26 John S. Hamalian GMS Change In Thinking Directors Managers Supervisors Operators TRADITIONAL MODERN VIP 1 TEAM MEMBER 1 Mgr Group Leader Team Leader Team Member GMS Executive Overview GM Confidential Version Date Slide 27 John S. Hamalian GMS Leadership Mind Change TOPDOWN LEADERSHIP STYLE MODERN LEADERSHIPMINDSET Direction Support 80% 20% 20% 80% Direction Support TWOWAY STREET Give Orders Teach amp。 Philosophy (GMS Principles) Trunk = People amp。 Marketing “One Company” with Customer First Lean Business Principles A Common ?Language? and Company Culture throughout the entire Customer Chain J Hamalian GMS Executive Overview GM Confidential Version Date Slide 20 John S. Hamalian GMS New Vehicle Factory 5 What is a ?Factory?? A place where a repeatable process is conducted in which there are inputs, internal activity and outputs New Advertisement Factory Who are ?Operators?? Expense Report Processing Factory Purchasing Order Process Factory Anyone who works in a highly repeatable job and requires support to be effective Service Center Factory Paradigm Shift: We have to think of the work we all do in terms of a mon process methodology Everyone Can Use Lean Business Principles J Hamalian GMS Executive Overview GM Confidential Version Date Slide 21 John S. Hamalian GMS GMS People Involvement ? People Involvement Elements ? Vision ? Values ? Health amp。 Suppliers Production AfterSales amp。 Suppliers SPO Powertrain GMS is a mon operating methodology that can be used anywhere in the anisation J Hamalian GMS Executive Overview GM Confidential Version Date Slide 19 John S. Hamalian GMS Designers amp。 Empowerment Low High Risk Low High ? Buffered processes are protected against everything: unexpected quality problems, stoppages, high absenteeism, etc. ? Lean processes assure continuous flow with minimal waste by empowered teams and the quality should be achieved within the process 1800 (Craft) 1900 (Mass) 2022 (Lean) What is Lean Thinking? GMS Executive Overview GM Confidential Version Date Slide 12 John S. Hamalian GMS Toyota Philosophy ? Strong Corporate Culture ? Balance Between Process and Results ? Commitment to Learning not Knowing ? Entire Organisation Knows and Uses the System ? Minimum barriers between functions and levels ? Focus on Long Term Results Respect For Humanity and Continuous Improvement through the Elimination of Waste are Foundation of Toyota?s System GMS Executive Overview GM Confidential Version Date Slide 13 John S. Hamalian GMS Short Lead Time Continuous Improvement Company People Involvement Company Standardization BuiltInQuality ? Safety ? People ? Quality ? Responsiveness ? Cost Use GMS Principles To Obtain Our Goals GOOD PROCESSES GOOD RESULTS Business Goals (Scorecard) Methods to Meet the Goals (GMS) Vision/ Mission Lean Principles (Process) Goals amp。 Waste High Low Standardization High, by managers High, by teams Leader Span of Control Narrow Moderate Planning amp。 Healthy Working Environment for all employees and visitors Focus on employee Development, Involvement and Enthusiasm Each customer in each process expects a high quality product or service Customers want a quality product or service but they also want it FAST! Eliminate waste and control costs to deliver our customers the right product at the right price!! Needs Translate to Goals… THE 5 MAIN GOALS Provide every product or service (exactly what the customer wants) defect free, on demand, with no waste and in a work environment where everyone is happy and safe. $ GMS Executive Overview GM Confidential Version Date Slide 8 John S. Hamalian GMS S P Q R C The Goal Sequence Has A Meaning! Modern philosophy is that Safety is always First with a priority on People and Quality. If we focus on these things, Cost through waste reduction will eventually