【正文】 Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision/ Mission Shop Floor Management People Involvement GMS Executive Overview GM Confidential Version Date Slide 44 John S. Hamalian GMS Our People Will Be. . . ? Empowered/Engaged/Energetic ? Knowledgeable ? Flexible/OpenMinded ? Customer Oriented ? Skilled in the Continuous Improvement Process and Problem Solving ? Able to Work in Teams Qualified People GMS Executive Overview GM Confidential Version Date Slide 45 John S. Hamalian GMS People Development Time Hiring/ Assessment Training Job Performance Feedback Job Improvement amp。 Ethel received poor training by boss ?Lack of Open Communication: ? Spouses did not municate enough (example – at breakfast) ? No talking at factory results in no support amp。 Team Ideas 2. Small Group Programs 3. Rewards and Recognition Involvement amp。 avoid repeat incident) GMS Executive Overview GM Confidential Version Date Slide 36 John S. Hamalian GMS Health and Safety Incidents can be Prevented through these five activities and more: ? Behavior ? Workplace Organization/5S ? Personal Protective Equipment ? Safe Use of Hazardous Materials ? Ergonomics GMS Executive Overview GM Confidential Version Date Slide 37 John S. Hamalian GMS Manufacturing Process Validation Product Quality Standards Quality System Management Quality Feedback/ Feed forward Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision/ Mission Shop Floor Management Team Concept People Involvement GMS Executive Overview GM Confidential Version Date Slide 38 John S. Hamalian GMS Teamwork HOW DO YOU ACHIEVE REAL TEAMWORK? What is a Team? Group Discussion: GMS Executive Overview GM Confidential Version Date Slide 39 John S. Hamalian GMS Team Concept Small groups of empowered people who share mon goals and support each other through mon tasks GMS Executive Overview GM Confidential Version Date Slide 40 John S. Hamalian GMS Team Concept The Organization Structure Is Designed To Support Small, Empowered Teams Group Leader amp。 Dealers Buyers Sales amp。 some Suzuki philosophy GMS (1996) GMS was born out of the strategic need to adopt modern, lean thinking for corporate survival GMS Executive Overview GM Confidential Version Date Slide 11 John S. Hamalian GMS Mass vs. Lean Processes Production System Buffered or Mass (“Fordism”) Lean (Toyota) Buffers amp。 Waste High Low Standardization High, by managers High, by teams Leader Span of Control Narrow Moderate Planning amp。 Marketing “One Company” with Customer First Lean Business Principles A Common ?Language? and Company Culture throughout the entire Customer Chain J Hamalian GMS Executive Overview GM Confidential Version Date Slide 20 John S. Hamalian GMS New Vehicle Factory 5 What is a ?Factory?? A place where a repeatable process is conducted in which there are inputs, internal activity and outputs New Advertisement Factory Who are ?Operators?? Expense Report Processing Factory Purchasing Order Process Factory Anyone who works in a highly repeatable job and requires support to be effective Service Center Factory Paradigm Shift: We have to think of the work we all do in terms of a mon process methodology Everyone Can Use Lean Business Principles J Hamalian GMS Executive Overview GM Confidential Version Date Slide 21 John S. Hamalian GMS GMS People Involvement ? People Involvement Elements ? Vision ? Values ? Health amp。 Support Areas Team Leader Team Member Leadership GMS Executive Overview GM Confidential Version Date Slide 41 John S. Hamalian GMS ? Common SPQRC goals and regular team meetings. ? Empowerment to make decisions within spans of control ? Responsibility for: – Making Standardized Work – Problem Solving – Continuous Improvement ? Job Rotation is generally performed Team Concept GMS Executive Overview GM Confidential Version Date Slide 42 John S. Hamalian GMS Design Manufacturing PCamp。 Recognition GMS Executive Overview GM Confidential Version Date Slide 51 John S. Hamalian GMS Manufacturing Process Validation Product Quality Standards Quality System Management Quality Feedback/ Feed forward Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed P