【正文】 Inter / Intra Teaching Coaching Training Feedback Satellite Broadcasts Diagonal Slice Mtg. Dept. Head?s. Mtg. Group Training Level Two Informational Communication Core Level Facetoface Communication Level One Facetomany faces Communication GOOD BETTER BEST!! Key Enablers Effective Use Of Media Make a Communication Plan! GMS Executive Overview GM Confidential Version Date Slide 55 John S. Hamalian GMS Manufacturing Process Validation Product Quality Standards Quality System Management Quality Feedback/ Feed forward Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision/ Mission Shop Floor Management Shop Floor Management People Involvement GMS Executive Overview GM Confidential Version Date Slide 56 John S. Hamalian GMS Go and See Leadership Style Lead By Example SPQRCbased Meeting Structure Proactive Communication Process Regular Checks of Processes Leadership Behavior (Shop Floor Management) GMS Executive Overview GM Confidential Version Date Slide 57 John S. Hamalian GMS Go and See Leadership Style The focus of leadership is on the places where work is performed. This is acplished through the “Go and See” philosophy: Go and See the work areas where concerns exist and to check progress “Don?t just sit at your desk, go and see what is happening!!!” GMS Executive Overview GM Confidential Version Date Slide 58 John S. Hamalian GMS Lead By Example For Example – If You Want People to Keep Their Area Clean, You Had Better Also Keep YOUR Area Clean!!! Leader J Hamalian GMS Executive Overview GM Confidential Version Date Slide 59 John S. Hamalian GMS I Love Lucy Video Part I (Stop video before Chocolate Assembly Line) GMS Executive Overview GM Confidential Version Date Slide 60 John S. Hamalian GMS I Love Lucy Video Discussion ? What GMS concepts did we (not) see in the video? (at home and at the job!) ? Discuss as an open forum – not by teams GMS Executive Overview GM Confidential Version Date Slide 61 John S. Hamalian GMS I Love Lucy Video Discussion What did we see in the video: ?Lack of Teamwork: ? At home, spouses did not understand each other?s jobs ? No teamwork at factory ? Boss was traditional topdown style, not a leader ?Lack Of Qualified People: ? Job qualifications not clear, poor screening process ? Lucy amp。 Ethel not qualified for job ? Lucy amp。 Ethel received poor training by boss ?Lack of Open Communication: ? Spouses did not municate enough (example – at breakfast) ? No talking at factory results in no support amp。 no teamwork J Hamalian GMS Executive Overview GM Confidential Version Date Slide 62 John S. Hamalian GMS Manufacturing Process Validation Product Quality Standards Quality System Management Quality Feedback/ Feed forward Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision Shop Floor Management Manufacturing Process Validation Product Quality Standards Quality System Management Quality Feedback/ Feed forward Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision Shop Floor Management WASTE GMS Executive Overview GM Confidential Version Date Slide 63 John S. Hamalian GMS How Often Do We See These Scenarios in Our Work Area? Stocking Up Inventory Excessive Transporting, Storage amp。 Handling Excess Walking Decision Communication and Reporting Maze Equipment Breakdown Meetings, Meetings, Meetings! GMS Executive Overview GM Confidential Version Date Slide 64 John S. Hamalian GMS Three Enemies: 7 Wastes (Muda), Unevenness (Mura), and Overburden (Muri) Enemies of Any Process GMS Executive Overview GM Confidential Version Date Slide 65 John S. Hamalian GMS 7 TYPES OF WASTE Shift Mindset TYPES OF WASTE I C O M W P M CURRENT THINKING WASTE NOT DEFINED REACT TO LARGE EXAMPLES