【正文】 frequently ? OpenDoor Policy ? Listen Often ? Have a Physical Presence (MBWA – Management By Walking Around) Open Communication Process GMS Executive Overview GM Confidential Version Date Slide 53 John S. Hamalian GMS Guiding Principles Traditionally, munication only focuses on the “WHAT” and maybe the “HOW”, but people deserve to know the “WHY”!!! WHAT HOW WHY? EVEN IF THEY DON’T AGREE AT LEAST THEY WILL UNDERSTAND!!! J Hamalian GMS Executive Overview GM Confidential Version Date Slide 54 John S. Hamalian GMS Communication Boards State of the Business Mtg. Team Mtg. Business Update Mtg. Job Postings Team Boards Newsletters Voice Mail Email Inter / Intra Teaching Coaching Training Feedback Satellite Broadcasts Diagonal Slice Mtg. Dept. Head?s. Mtg. Group Training Level Two Informational Communication Core Level Facetoface Communication Level One Facetomany faces Communication GOOD BETTER BEST!! Key Enablers Effective Use Of Media Make a Communication Plan! GMS Executive Overview GM Confidential Version Date Slide 55 John S. Hamalian GMS Manufacturing Process Validation Product Quality Standards Quality System Management Quality Feedback/ Feed forward Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision/ Mission Shop Floor Management Shop Floor Management People Involvement GMS Executive Overview GM Confidential Version Date Slide 56 John S. Hamalian GMS Go and See Leadership Style Lead By Example SPQRCbased Meeting Structure Proactive Communication Process Regular Checks of Processes Leadership Behavior (Shop Floor Management) GMS Executive Overview GM Confidential Version Date Slide 57 John S. Hamalian GMS Go and See Leadership Style The focus of leadership is on the places where work is performed. This is acplished through the “Go and See” philosophy: Go and See the work areas where concerns exist and to check progress “Don?t just sit at your desk, go and see what is happening!!!” GMS Executive Overview GM Confidential Version Date Slide 58 John S. Hamalian GMS Lead By Example For Example – If You Want People to Keep Their Area Clean, You Had Better Also Keep YOUR Area Clean!!! Leader J Hamalian GMS Executive Overview GM Confidential Version Date Slide 59 John S. Hamalian GMS I Love Lucy Video Part I (Stop video before Chocolate Assembly Line) GMS Executive Overview GM Confidential Version Date Slide 60 John S. Hamalian GMS I Love Lucy Video Discussion ? What GMS concepts did we (not) see in the video? (at home and at the job!) ? Discuss as an open forum – not by teams GMS Executive Overview GM Confidential Version Date Slide 61 John S. Hamalian GMS I Love Lucy Video Discussion What did we see in the video: ?Lack of Teamwork: ? At home, spouses did not understand each other?s jobs ? No teamwork at factory ? Boss was traditional topdown style, not a leader ?Lack Of Qualified People: ? Job qualifications not clear, poor screening process ? Lucy amp。L Sales amp。 Safety ? Qualified People ? Teamwork ? People Involvement ? Open Communication ? Leadership Behavior (Shop Floor Management) GMS Executive Overview GM Confidential Version Date Slide 22 John S. Hamalian GMS Fish Philosophy Video GMS Executive Overview GM Confidential Version Date Slide 23 John S. Hamalian GMS Fish Philosophy Video Discussion ? What GMS concepts did we see in the video? ? Discuss as an open forum GMS Executive Overview GM Confidential Version Date Slide 24 John S. Hamalian GMS Fish Philosophy Video Discussion Environment At The Fish Company Enables: ?People Involvement/Employee Enthusiasm ?Teamwork ?Low Absenteeism ?Job Rotation/Flexibility…. GMS Executive Overview GM Confidential Version Date Slide 25 John S. Hamalian GMS Roots = Culture, Values amp。 Problem Solving Low (reactive) High (proactive) Degree of Correction High (inspectout quality) Low (builtin quality) Teamwork amp。 Healthy Working Environment for all employees and visitors Focus on employee Development, Involvement and Enthusiasm Each customer in each process expects a high quality product or service Customers want a quality product or service but they also want it FAST! Eliminate waste and control costs to deliver our customers the right product at the right price!! Needs Translate to Goals… THE 5 MAIN GOALS Provide every product or service (exactly what the customer wants) defect free, on demand, with no waste and in a work environment where everyone is happy and safe. $ GMS Executive Overview GM Confidential Version Date Slide 8 John S. Hamalian GMS S P Q R C The Goal Sequence Has A Meaning! Modern philosophy is that Safety is always First with a priority on People and Quality. If we focus on these things, Cost through waste reduction will eventually decrease TRADITIONAL MODERN C R