【正文】 GMS Executive Overview GM Confidential Version Date Slide 1 John S. Hamalian GMS GMS INTRODUCTION TO GMS Global Operating System GMS Executive Overview (45 Hours) GMS Executive Overview GM Confidential Version Date Slide 2 John S. Hamalian GMS ? Classroom Norms 1. Pagers, phones Please turn off or put on vibrate 2. If urgent call, please talk outside 3. Relax, ask questions and have fun!! ?Standardized Introductions 1. Name 2. Role 3. Main hobby GMS Executive Overview GM Confidential Version Date Slide 3 John S. Hamalian GMS Customer Satisfaction Customer Enthusiasm What Do We Need To Do To Meet Our Vision? ? ? Customer Satisfaction is not good enough!!! GMS Executive Overview GM Confidential Version Date Slide 4 John S. Hamalian GMS Customer Enthusiasm External Customer (Buys Product) Internal Customer (YOU!) Who is the Customer? GMS Executive Overview GM Confidential Version Date Slide 5 John S. Hamalian GMS Customer Enthusiasm Good Buying Experience Good Ownership Experience + = What Makes Customer Enthusiasm? Sales Marketing Design Engineering Manufacturing After Sales GMS Executive Overview GM Confidential Version Date Slide 6 John S. Hamalian GMS ? Safe, Clean amp。 Healthy Environment ? PeopleOriented Organisation ? Attractive, High Quality Products ? Good Customer Response ? High Customer Value GM VW Toyota Ford What Does Everyone Need to Get Customer Enthusiasm? GMS Executive Overview GM Confidential Version Date Slide 7 John S. Hamalian GMS SAFETY (Safe Work) QUALITY (Attractive Product) COST (Good Value) PEOPLE (Organizational Development) RESPONSIVENESS (Quantity/ Volume/Speed) Safe, Clean amp。 Healthy Working Environment for all employees and visitors Focus on employee Development, Involvement and Enthusiasm Each customer in each process expects a high quality product or service Customers want a quality product or service but they also want it FAST! Eliminate waste and control costs to deliver our customers the right product at the right price!! Needs Translate to Goals… THE 5 MAIN GOALS Provide every product or service (exactly what the customer wants) defect free, on demand, with no waste and in a work environment where everyone is happy and safe. $ GMS Executive Overview GM Confidential Version Date Slide 8 John S. Hamalian GMS S P Q R C The Goal Sequence Has A Meaning! Modern philosophy is that Safety is always First with a priority on People and Quality. If we focus on these things, Cost through waste reduction will eventually decrease TRADITIONAL MODERN C R Q P S Traditionally, the anisation was focused around financial controls with Quantity as a priority – People development and Safety were not particularly important Always Remember The Priorities… $ $ J Hamalian GMS Executive Overview GM Confidential Version Date Slide 9 John S. Hamalian GMS “One System” One ‘Language’ One Umbrella One Company Culture One Mindset Global Operating System It is a critical philosophy to achieve our Vision GMS How Do We Reach Our Goals?… GMS Executive Overview GM Confidential Version Date Slide 10 John S. Hamalian GMS NUMMI (TOYOTA) CAMI (Suzuki) OPEL (Eisenach) GMNA (Green Book) QN Saturn Creation of GMS GMS not a only a “GM” system but is mostly modeled on Toyota amp。 some Suzuki philosophy GMS (1996) GMS was born out of the strategic need to adopt modern, lean thinking for corporate survival GMS Executive Overview GM Confidential Version Date Slide 11 John S. Hamalian GMS Mass vs. Lean Processes Production System Buffered or Mass (“Fordism”) Lean (Toyota) Buffers amp。 Waste High Low Standardization High, by managers High, by teams Leader Span of Control Narrow Moderate Planning amp。 Problem Solving Low (reactive) High (proactive) Degree of Correction High (inspectout quality) Low (builtin quality) Teamwork amp。 Empowerment Low High Risk Low High ? Buffered processes are protected against everything: unexpected quality problems, stoppages, high absenteeism, etc. ? Lean processes assure continuous flow with minimal waste by empowered teams and the quality should be achieved within the process 1800 (Craft) 1900 (Mass) 2022 (Lean) What is Lean Thinking? GMS Executive Overview GM Confidential Version Date Slide 12 John S. Hamalian GMS Toyota Philosophy ? Strong Corporate Culture ? Balance Between Process and Results ? Commitment to Learning not Knowing ? Entire Organisation Knows and Uses the System ? Minimum barriers between functions and levels ? Focus on Long Term Results Respect For Humanity and Continuous Improvement through the Elimination of Waste are Foundation of Toyota?s System GMS Executive Overview GM Confidential Version Date Slide 13 John S. Hamalian GMS Short Lead Time Continuous Improvement Company People Involvement Company Standardization BuiltInQuality ? Safety ? People ? Quality ? Responsiveness ? Cost Use GMS Principles To Obtain Our Goals GOOD PROCESSES GOOD RESULTS Business Goals (Scorecard) Methods to Meet the Goals (GMS) Vision/ Mission Lean Principles (Process) Goals amp。 Metrics (Results) GMS Executive Overview GM Confidential Version Date Slide 14 John S. Hamalian GMS THE 5 GMS PRINCIPLES People are the most valuable resource in the pany People Involvement Standardization BuiltInQuality Short Lead Time Continuous Improvement Do not Accept Build Ship a Defect! Set and fo