【正文】 red people who share mon goals and support each other through mon tasks GMS Executive Overview GM Confidential Version Date Slide 40 John S. Hamalian GMS Team Concept The Organization Structure Is Designed To Support Small, Empowered Teams Group Leader amp。 Ethel received poor training by boss ?Lack of Open Communication: ? Spouses did not municate enough (example – at breakfast) ? No talking at factory results in no support amp。 Mindset People Involvement Company Branches = Processes amp。GMS Executive Overview GM Confidential Version Date Slide 1 John S. Hamalian GMS GMS INTRODUCTION TO GMS Global Operating System GMS Executive Overview (45 Hours) GMS Executive Overview GM Confidential Version Date Slide 2 John S. Hamalian GMS ? Classroom Norms 1. Pagers, phones Please turn off or put on vibrate 2. If urgent call, please talk outside 3. Relax, ask questions and have fun!! ?Standardized Introductions 1. Name 2. Role 3. Main hobby GMS Executive Overview GM Confidential Version Date Slide 3 John S. Hamalian GMS Customer Satisfaction Customer Enthusiasm What Do We Need To Do To Meet Our Vision? ? ? Customer Satisfaction is not good enough!!! GMS Executive Overview GM Confidential Version Date Slide 4 John S. Hamalian GMS Customer Enthusiasm External Customer (Buys Product) Internal Customer (YOU!) Who is the Customer? GMS Executive Overview GM Confidential Version Date Slide 5 John S. Hamalian GMS Customer Enthusiasm Good Buying Experience Good Ownership Experience + = What Makes Customer Enthusiasm? Sales Marketing Design Engineering Manufacturing After Sales GMS Executive Overview GM Confidential Version Date Slide 6 John S. Hamalian GMS ? Safe, Clean amp。 Tools (GMS Elements) Fruit = Quality Product PEOPLE are our most important resource!!! Like a Tree, People Need Nurturing for Growth Soil = Environment GMS Executive Overview GM Confidential Version Date Slide 26 John S. Hamalian GMS Change In Thinking Directors Managers Supervisors Operators TRADITIONAL MODERN VIP 1 TEAM MEMBER 1 Mgr Group Leader Team Leader Team Member GMS Executive Overview GM Confidential Version Date Slide 27 John S. Hamalian GMS Leadership Mind Change TOPDOWN LEADERSHIP STYLE MODERN LEADERSHIPMINDSET Direction Support 80% 20% 20% 80% Direction Support TWOWAY STREET Give Orders Teach amp。 no teamwork J Hamalian GMS Executive Overview GM Confidential Version Date Slide 62 John S. Hamalian GMS Manufacturing Process Validation Product Quality Standards Quality System Management Quality Feedback/ Feed forward Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision Shop Floor Management Manufacturing Process Validation Product Quality Standards Quality System Management Quality Feedback/ Feed forward Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision Shop Floor Management WASTE GMS Executive Overview GM Confidential Version Date Slide 63 John S. Hamalian GMS How Often Do We See These Scenarios in Our Work Area? Stocking Up Inventory Excessive Transporting, Storage amp。 Proactive Countermeasures to Prevent Incidents SPQRC GMS Executive Overview GM Confidential Version Date Slide 34 John S. Hamalian GMS Potential Hazard / Unsafe Situation Near Miss Recordable or First Aid Injury Lost Workday Injury Fatality 1 300 3,000 30,000 Employee Spills Coffee on Floor and Walks Away Employee Slips on Coffee While Falling, employee?s Body Grazes Edge of Metal Drawer and Lacerates Arm. Requires Four Stitches Employee Fractures Arm While Hitting the Floor. Two Weeks Out of Work. Employee Hits Head on Edge of Desk While Falling. Breaks Neck. Dies. Herbert Heinrich Travelers Insurance Co. Most Proactive Proactive Most Reactive Heinrich Hazard Pyramid Reactive GMS Executive Overview GM Confidential Version Date Slide 35 John S. Hamalian GMS Health and Safety ?How Can We Achieve Our Goal of zero First Aid Injuries, Recordables or Lost Work Days? Incident Prevention (Building a Safety “Culture”) Incident Reporting, Tracking and Resolution (encourage honest, open reporting to enable Problem Solving amp。 Healthy Working Environment for all employees and visitors Focus on employee Development, Involvement and Enthusiasm Each cu