【正文】 llow standards to achieve a base from which to grow Customer’s Quality expectations are built in to each process to ensure defects are not passed Reduce the time to deliver any product or service Foster a culture of change and constant improvement $ GMS Executive Overview GM Confidential Version Date Slide 15 John S. Hamalian GMS GMS Like An Atom We Need All The Pieces Working Together!! “One Company” – One System A CompanyWide Operating System based on Lean Business Principles GMS Executive Overview GM Confidential Version Date Slide 16 John S. Hamalian GMS GMS Manufacturing Process Validation ???? ?? Product Quality Standards Quality System Management Quality Feedback/ Feed Forward Management by TAKT TimeTAKT ???? Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation ??? ?? ?? Scheduled Shipping / Receiving Level Vehicle Order Schedule Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision Shop Floor Management 4 Like A Jigsaw Puzzle You Need All The Pieces So It Can Work The 33 Elements Work Together GMS Executive Overview GM Confidential Version Date Slide 17 John S. Hamalian GMS GMS 4 GMS CASE STUDY General Motors North America: Before GMS: 1996 After GMS: 2022 SPQRC SPQRC BUT!!!…Toyota still enjoys 8% profit while GM is at % GM needs to outperform Toyota by US$1,500 – $2,000 / unit… GMS Executive Overview GM Confidential Version Date Slide 18 John S. Hamalian GMS GMS as an EnterpriseWide System Avoid the ‘Silo Syndrome’ Take an Integrated Approach Link the Functional Groups Together Used in Manufacturing but Principles are Generic Engineering Manufacturing Purchasing amp。 Suppliers SPO Powertrain GMS is a mon operating methodology that can be used anywhere in the anisation J Hamalian GMS Executive Overview GM Confidential Version Date Slide 19 John S. Hamalian GMS Designers amp。 Product Engineering Purchasing amp。 Suppliers Production AfterSales amp。 Dealers Buyers Sales amp。 Marketing “One Company” with Customer First Lean Business Principles A Common ?Language? and Company Culture throughout the entire Customer Chain J Hamalian GMS Executive Overview GM Confidential Version Date Slide 20 John S. Hamalian GMS New Vehicle Factory 5 What is a ?Factory?? A place where a repeatable process is conducted in which there are inputs, internal activity and outputs New Advertisement Factory Who are ?Operators?? Expense Report Processing Factory Purchasing Order Process Factory Anyone who works in a highly repeatable job and requires support to be effective Service Center Factory Paradigm Shift: We have to think of the work we all do in terms of a mon process methodology Everyone Can Use Lean Business Principles J Hamalian GMS Executive Overview GM Confidential Version Date Slide 21 John S. Hamalian GMS GMS People Involvement ? People Involvement Elements ? Vision ? Values ? Health amp。 Safety ? Qualified People ? Teamwork ? People Involvement ? Open Communication ? Leadership Behavior (Shop Floor Management) GMS Executive Overview GM Confidential Version Date Slide 22 John S. Hamalian GMS Fish Philosophy Video GMS Executive Overview GM Confidential Version Date Slide 23 John S. Hamalian GMS Fish Philosophy Video Discussion ? What GMS concepts did we see in the video? ? Discuss as an open forum GMS Executive Overview GM Confidential Version Date Slide 24 John S. Hamalian GMS Fish Philosophy Video Discussion Environment At The Fish Company Enables: ?People Involvement/Employee Enthusiasm ?Teamwork ?Low Absenteeism ?Job Rotation/Flexibility…. GMS Executive Overview GM Confidential Version Date Slide 25 John S. Hamalian GMS Roots = Culture, Values amp。 Philosophy (GMS Principles) Trunk = People amp。 Mindset People Involvement Company Branches = Processes amp。 Tools (GMS Elements) Fruit = Quality Product PEOPLE are our most important resource!!! Like a Tree, People Need Nurturing for Growth Soil = Environment GMS Executive Overview GM Confidential Version Date Slide 26 John S. Hamalian GMS Change In Thinking Directors Managers Supervisors Operators TRADITIONAL MODERN VIP 1 TEAM MEMBER 1 Mgr Group Leader Team Leader Team Member GMS Executive Overview GM Confidential Version Date Slide 27 John S. Hamalian GMS Leadership Mind Change TOPDOWN LEADERSHIP STYLE MODERN LEADERSHIPMINDSET Direction Support 80% 20% 20% 80% Direction Support TWOWAY STREET Give Orders Teach amp。 Coach!!! J Hamalian GMS Executive Overview GM Confidential Version Date Slide 28 John S. Hamalian GMS Employee Mind Change TRADITIONAL EXPECTATION MODERN EXPECTATION ? Just Do What You Are Told To Do ? Employee Enthusiasm Not Important ? Participate in Making Standardized Work ? Continuously Improve Job ? Involved in Problem Solving ? Involvement Brings Enthusiasm! J Hamalian GMS Executive Overview GM Confidential Version Date Slide 29 John S. Hamalian GMS Effective Communication ?Trust ?Mutual Respec