【正文】 ? Use more strategic measures to manage business and for incentive p. in current case. ? Take more effort on effectively attracting and retaining the suitable talents, which will always keep them with petitive advantages in the market Hewitt Associates Being a Best Employer Being a Best Employer is not easy, but it is simple: ? Leaders Build Trust ? Create a High Performance Culture ? Ensure a Pipeline of Continuous Talent ? Provide Outstanding Customer Service Hewitt Associates What Will Improve if Engagement Score is Increased? Hewitt Associates Bottom Line: 25% revenue growth and 75% ine growth over a two year period, exceeding targets. Results: ? Large increase in employee Engagement (47% to 62% in two years) ? 20% decrease in employee turnover. Year 2 100% retention of all key talent. Hewitt Case Study 1: Professional Services Firm ?Background ?Asian business of large global professional services firm struggling to meet earnings targets with high employee turnover and relatively low employee Engagement. Leadership, development and recognition identified as key drivers of Engagement. ?Goal ?Improve employee perceptions with leadership and management to drive increase in Engagement and thereby increase employee initiative and accountability for performance. ?Approach ?New management team that focused efforts on employees and development of leaders and managers. ?Actions – Increased formal development opportunities for employees with particular focus on preparing employees for changing business requirements – 360 degree feedback for all leaders and targeted development plans. 360 feedback linked to Engagement data to drive accountability for Engagement to all leaders. – Coaching for leaders – Leaders shortterm incentive partially linked to Engagement results – Management tools and resources made more accessible to managers and manager expectations made clearer. Hewitt Associates Bottom Line: ? Increased retention of highly skilled and experienced staff ? Cost reduction due to lower recruiting and training costs Results: Turnover reduced by 5% Hewitt Case Study 2: Information Systems Department ?Background ?IS Department in HR consulting firm experiencing a 30% turnover. IT staff is continually preyed upon by recruiters who recruit key individuals. ?Goal ?Reduce turnover and maintain key and experienced staff. ?Approach – Conducted group and oneonone interviews with employees to identify factors that influence employee engagement and would increase their resistance to petitive offers ?Actions ? Removed obstacles around pay administration, increased munication around pay, and tied pensation directly to performance ? Assessed effectiveness of managers and put in place “ people” managers versus “ technical” managers。 and – Best Employers manage their business in ways that build longterm success and sustainability. Hewitt Associates Best Employers Inspire Great Performance ? Have in place an anizational structure, policies and procedures, and the tools and resources to : ? Enhance employee productivity, ? Create a positive work environment, and ? Help the pany achieve its goals ? Care about Employee perceptions about the fairness with which they are rewarded. ? Leaders count in inspiring a great performance from people: how leaders behave, how their beliefs shape their own actions, and how well they create a sense of passion and pride among their people are important. Hewitt Associates Best Employers Value Their Employees ? Employment ‘ deal’ goes further than is normally expected such as fair and equitable rewards, opportunities for career advancement, and a sense that employee interests are taken into account. ? Focus more effectively on putting systems and structures in place that support learning and development. ? Be able to attract talents better than The Rest. ? Retain their talents better than The Rest. Hewitt Associates Best Employers Build Sustainability for Long Term Success ? Build strong, successful and sustainable businesses by – U