模塊二項目1客房預(yù)訂(參考版)
2025-01-07 04:09本頁面
【正文】 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH 。此事被傳為佳話，聲名遠播。 ” 酒店的這一舉措，彌補了工作中失誤，贏得了石先生的心。 ” 石先生驚喜。 ” 銷售公關(guān)經(jīng)理說。 “8 樓有相同的客房，但其中的布置，家具可能不盡如石先生之意。 “ 那么先生住 8樓該不會有所禁忌了吧？ ” 銷售公關(guān)部 經(jīng)理問道。西方人忌 13樓，我不忌，但我忌諱的就是 14，什么叫 14，不等于是 ‘ 石死 ’ 嗎？讓我死，多么不吉利。 ” 銷售公關(guān)部經(jīng)理說， “ 事先已為先生準(zhǔn)備好了。 ” 石先生作出了讓步。 ” “ 看在酒店和石小姐的面子上，同意換樓層。因此對 10樓他情有獨鐘。 這位臺灣石先生每次到這座城市，都下榻這家酒店，而且特別偏愛住 10樓。換間客房是堅決不同意的，也無論總臺怎么解釋和賠禮，這位臺灣客人仍指責(zé)酒店背信棄義，崇洋媚外， “ 東洋人有什么了不起，我先預(yù)訂，我先住店，這間客房非我莫屬。如何回避可能出現(xiàn)的矛盾呢？酒店總經(jīng)理找來了銷售公關(guān)部和客房部的兩位經(jīng)理，商量了幾種應(yīng)變方案。不僅因為工作出現(xiàn)了差錯，而且違反了客人預(yù)訂只提供客房類型、樓層，不得提供具體的房號的店規(guī)。因為雙方都姓石，石先生又是酒店的常客與石小姐相識，石小姐便把 10樓 1015客房許諾訂給了這位臺灣客人。 本項目案例 客房重復(fù)預(yù)訂 銷售公關(guān)部接到一日本團隊住宿的預(yù)訂，在確定了客房類型和安排在 10樓同一樓層后，銷售公關(guān)部開具了 “來客委托書 ” ，交給了總臺石小姐。 (Plane) ?May I know the flight number and arrival time? ?What time will you arrive hotel? 您將乘什么到達？ 可以告知您的航班號和抵達時間嗎？ 您將什么時候到達我們酒店？ 前廳預(yù)訂常用語句 ?May I have your surname and first initial， please？ 我可以知道您的姓和大名的第一個字母嗎？ 區(qū)分 surname=last name=family name 姓 first name=given name 名 前廳預(yù)訂常用語句 ?Let me confirm the detail with you. ?We can guarantee the room until 6:00 pm. ?I?m sorry, but all rooms are taken. 前廳預(yù)訂對話 Staff: Good morning. Reservation. Sunny speaking. May I help you? Guest: I ?d like to reserve a room for next Thursday the 18th. Staff: Yes. For how many nights, please? Guest: Three nights. Staff: And what type of room do you prefer? 前廳預(yù)訂對話 Guest: A deluxe single room. Staff: I can do a deluxe single room for RMB 860 per night. Guest: I?ll take a deluxe single room. Staff: How are you arriving? Guest: By air. Staff: May I know the flight number and arrival time? 前廳預(yù)訂對話 Guest: Yes, flight cz6425,arriving huanghua international airport at 14:30 pm. I?m arriving the hotel at 15:30 pm. Staff: Ok. May I have your surname and first name? Guest: Yes, my name is Mr. Curtis. Brown. Staff: May I have your telephone number? Guest: 13645789120 前廳預(yù)訂對話 Staff: Do you wish to guarantee the room? Guest: Yes, I need to guarantee by credit card. Staff: May I know the type of card and the card number? Guest: Yes, it?s my visa, the card number is 864320232105.
教學(xué)課件相關(guān)推薦
鄂ICP備17016276號-1