【正文】 4. 托盤要高于肩膀水平，保持上手臂平衡并使肘部接近身體5. 當經(jīng)過人比較多的地方時，要用另一個手扶住。2. 用你的左手托住托盤下部重心部位。裝食物托盤Carrying Food Tray:1. To lift a tray allow 15cm of the tray to project over the edge of the tray jack.2. Place the left hand under the tray。l 不要把餐巾遺留在管事部l 注意不要把餐具丟進廢物箱Carrying amp。l 不要讓托盤一次負擔過多器具。l 裝果汁或牛奶的杯子應(yīng)該用刷子把底部清理干凈后才可放到杯筐里5. 在拿食物之前先要把服務(wù)托盤擦干凈和準備好。l 試管、食品的廢料紙巾要丟掉。l 盤子單獨放。3. 把托盤放于管事部規(guī)定的地方并且小心的卸下托盤上的物品，盡量不要打爛物品。1. Ensure that all items are securely stacked in a manner that they will not fall off.2. Pick up the tray using the shoulder carry method being very careful 3. Place the tray on the space provided in the stewarding area and unload it safely, and taking care not to break any items.4. At the stewarding bench, items are sorted to assist the stewards. Items are sorted in the following manner: l Cutlery is sorted in its individual containers. l Plates are placed on similar piles.l Contents of glass and cups are emptied into a liquid bin and then sorted upside down into its racks.l Straws, food scraps, paper napkins, doilies are discarded.l Dirty linen should be placed in the linen trolley/bag.l Juices or milk products in the glass should be scrubbed on the bottlebrush, prior to being placed in their individual racks.5. Wipe clean service tray and place ready to pick up food.1. 使用肩膀運送托盤方法的時候要小心，注意托盤上的物品是否放穩(wěn)、放正確，確保不要掉下來。l 確保桌子上的煙灰缸里不可以多于兩個煙頭。4. 用右手拿起干凈的煙灰缸，蓋住臟的并防止煙灰發(fā)散5. 把臟的煙灰缸放在托盤里并把干凈的放回到桌上。2. 檢查桌子，尋找臟的煙灰缸。l 如果是在一個有風(fēng)的地方要用另一手擋住火焰。l Anticipate the guest’s needs. If you see a guest taking out their cigarette packet from pocket, be prepared, get your lighter ready and stand by close to the guest.l If you are in a windy location you may need to shelter the flame with your other hand.l 預(yù)測客人的需要。4. 直到客人的煙點著為止。2. 每一個客人當他們拿煙時打開打火機持續(xù)30秒在客人面前，然后把火熄滅。l All staff must know the brands of cigarettes available in the outlet l Guest requesting cigarettes will be served with their chosen brand where available.l 在餐廳應(yīng)該了解可以提供的香煙的牌子l 提供給客人的香煙應(yīng)該時刻人所要求的那個牌子Lighting cigarette for guest.為客人點煙1. Ensure the lighter is adjusted at the minimum flame level before approach to guest.2. Once the guest places the cigarette, hold the lighter approx. 30cm in front of the guest, and then strike the lighter. 3. Once the guest has realised that the flame is lit, move it toward the cigarette。4. 放在有一盒火柴的5英尺的盤子里。2. 拿掉香煙外面的塑料膜。CIGARETTE SERVICE香煙服務(wù)Serving cigarette to guests.提供香煙服務(wù)。l 只能倒半杯的酒以保證客人喝這杯酒時酒的溫度一直都是適宜的。4. 把剩余的紅酒放在旁邊的操作臺上（白葡萄酒放回冰桶）以便酒水續(xù)杯。如“先生，要不要先試一下酒？”2. 在主客的杯子里倒上1cl的酒等待客人的回音。l 在拔起軟木塞的時候確保不發(fā)出響聲l 軟木塞被拔出后不要將其隨意地放置在冰桶或其他地方。Seal should be cut right below bottle lip for hygiene purposeEnsure the cork is not cracking or breaking when pulling cork upward.Make sure there is no noise when the cork is finally removed.Do not throw cork into bucket or elsewhere after loosen it.l 衛(wèi)生起見，封印應(yīng)當恰好從瓶口下端割起。9. 左手拿餐巾右手從標簽背面握住酒瓶。7. 左手握住軟木塞，右手順時針轉(zhuǎn)動螺旋器時軟布塞松動。5. 向上直拉開瓶器的把手，同時左手食指按住開瓶器的金屬柄。當螺旋釘進入到軟木塞3/4的時候停止旋轉(zhuǎn)。3. 打開開瓶器上螺旋釘，將尖端插入軟木塞的中心。1. 將餐巾放在左臂上并打開開瓶器的刀片。Open a bottle of wine開酒服務(wù)As guest approve, place red wine upright on side table (white wine to be place back into the bucket).Proceed opening:1. Rest napkin on left arm and open blade of the wine opener. 2. Hold bottle securely from the neck with left hand. With right hand, cut the top of the seal in a circular motion. Cut all the way around till the wrapper is easily pulled off.3. Open screw of the opener and put the tip in the middle of the cork. Ensure screw is straight and begin turning the screw clockwise, while applying a downward pressure. Stop when the screw is 190。l When displaying, Label face out and bottle neck on top.l Ensure correct order by confirming name of wine and vintage before opening wine.l 向客人展示酒水的時候，標簽朝外瓶頸向上。3. 再次確認紅酒的點單，在得到客人同意后才能進行接下來的操作。Presenting Wine to guest紅酒服務(wù)1. Lay folded napkin on left hand palm and lean wine bottle against napkin.2. Approach host from right hand side and display wine to the host.3. Reconfirm wine ordered and obtain permission to proceed. Saying “Excuse me Sir/Madam, this is your Madfish Chardonnay, 2004. May I open it now?”4. As guest approves, place red wine upright on side table (white wine to be place back into the bucket), then proceed to opening.1. 將餐巾放在左手手掌上，酒瓶斜倚著餐巾。l 冰桶3/4滿，冰水不能滿溢。l 餐巾要干凈并折疊整齊。4. 將桶的一套物件，支架和酒拿到客人餐桌附近指定的地方。在酒桶中放上冰塊并加水直到水淹沒冰塊。2. 準備折疊好的餐巾。l 請使用座位號系統(tǒng)確保客人的點單WINE SERVICE酒水服務(wù)Prepare Wine and champagne service紅酒和香檳服務(wù)的準備1. Prepare glass as per number of guests. Then place each glass on the right side of water glass. 2. Prepare folded service napkin3. For white wine and champagne, prepare wine bucket and stand. Fill up bucket ice cubes and pour water till all ice cubes are covered. Place the bottle into the bucket.4. Bring the set of bucket, stand, and wine to be place next to guest table.1. 為每一位客人準備酒杯。l 女士優(yōu)先，然后順時針旋轉(zhuǎn)。l Make sure we use tray.l All bottles will be opened at the bar.l Always serve lady first, then move clockwise.l If serving from the right is not possible, then serve from the easiest angle. Do not force this. It is better to serve the drinks from the left and smoothly, rather than from the right and pouring the drinks over the guests. Try your best to not to cross the guest.l Utilize seating no. system to be sure who is having what.l 確保托盤不離手。4. 當你為客人上酒水時不要忘了告訴客人名稱以免出現(xiàn)錯誤。Serving Bottled Water服務(wù)礦泉水1 Get the ordered bottle from the bar and approach table to serve.2 Place glass in front of guest from the right hand side of guest.3 Pour water until glass is half full and place bottle on the right and above the glass with the label facing towards the guest.4 Always tell the guests what drink you are giving them in order to prevent mistakes.5 If you forget who ordered what or you did not take the order try to ask the guests politely who has ordered what drink.1. 從酒吧里拿出客人點的酒水接近客桌服務(wù).2. 從客人的右手邊把杯子放到客人的前面.3. 為客人倒水直到半分滿