【正文】 Events 會議和重要的節(jié)慶活動、大型促銷 ? Major Projects [Allocation of Time Block] 主要項目 〖 整段時間的分配 〗 ? Monthly appointment List 每月會見計劃 ? Deadlines 期限 Communication Self Development Team Development 2022 77 Carrefour Sun M on Tue W ed Thu Fr i Sat1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 303120 00O ct oberPromotion proposal interview candidates 14:00 15:00 Days off Finish TG schedule for November Sales Manager Training Days off Days off Days off 78 Carrefour Sun M on Tue W ed Thu Fr i Sat1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 303120 00O ct ober促銷報告 面試 兩位應(yīng)聘人 14:00 15:00 休息日 完成 11月份的TG安排表 課 長會議 休息日 休息日 休息日 79 Carrefour 每日工作清單 Daily To Do List Sources 來源 ? Immediate Tasks 眼下緊迫任務(wù) ? Calendar Items 月歷項目 。 (期望 ) 61 Carrefour Coaching 指導(dǎo) Think of someone in your life a teacher, parents, a friend who was a good coach or mentor 回想在你生命中的某個人： 一位教師、父母親、朋友 誰給過您好的指導(dǎo)與反饋意見 What was good about that person? 這個人好在哪里？ ? What did they do? 他們是怎么做的？ ? How did you feel? 您的感覺如何 ? How did you respond? 您的反應(yīng)如何？ Communication Self Development Team Development 62 Carrefour What Does TEAM Mean? 團(tuán)隊 的含義 ? Together 共同 ? Each 每人 ? Achieve 實現(xiàn) ? More 更多 63 Carrefour Conditions For Team Success 團(tuán)隊成功的條件 ? Shared Vision 目標(biāo)一致 ? Understanding of the Team 團(tuán)隊 互相 理解 (責(zé)任明確 ) ? Communication 溝通 ? Strong Leadership 強(qiáng)而 有力的領(lǐng)導(dǎo) ? Involve the Right People to Ensure Commitment 選擇適合的 團(tuán)隊 成員 ? Experienced Help Where Necessary 互助合作 64 Carrefour What Motivates People ? 什么能夠激勵人？ ? Need for Affiliation 歸屬需要 ? Need for Power 權(quán)力需要 ? Need for Achievement 成就需要 Note: Do not give too much at a time, because people fet very soon 注意：一次不要給得太多，因為人們忘得很快 Communication Self Development Team Development 65 Carrefour To Motivate 激勵 Honest 誠實 Respect of Company Policy 遵照公司政策 Motivation 激勵 Confidence 自信 Performance 業(yè)績 Promotion 提升 Enjoyment 樂趣 Energy Created Through Motivation 激勵所產(chǎn)生的能量 + + { } _ Communication Self Development Team Development No Motivation 沒有 激勵 No Confidence 不自信 No Performance 無 業(yè)績 Resignation 辭職 No Enjoyment 沒有 樂趣 _ 66 Carrefour 聰明 目標(biāo) SMART Objective ? Specific 具體 ? Measurable 可衡量 ? Achievable (Controllable) 可實現(xiàn)（控制） ? ResultsOriented (Output) 以結(jié)果為導(dǎo)向（輸出） ? TimeBased (Deadline) 以時間為基礎(chǔ)（限期） SMART 67 Carrefour SMART Goals 聰明目標(biāo) Goals without SMART 非聰明目標(biāo) Increase turnover 提高營業(yè)額 Train more employees 培訓(xùn)更多的員工 Goals with SMART 聰明目標(biāo) In the last quarter of 2022 My department will increase turnover by at least 5% over the same period last year. 2022 年第四季度，跟去年同期相比，提高營業(yè)額 5%。 (例子 ) ? We adjusted prices according to the reports and our sales have increased 15% over that of the first quarter. (Result) 我們根據(jù)你作的報告調(diào)整了價格， 我們的銷售比上個季度增長了 15%。 (結(jié)果 ) Communication Self Development Team Development 60 Carrefour Positive Feedback: Example 積極型反饋實例 ? Recently you have been performing well. (Behavior) 最近你的工作表現(xiàn)很好。t get the report until 5:00, and that was the third time in four weeks it was late (Specific Example). 比如說，上周五， 我沒能在五點(diǎn)之前收到報表， 這已經(jīng)是在四周之內(nèi)第三次延誤了 (具體例子 ) ? Finishing work on time is a must for a qualified assistant. 按時完成任務(wù)，是成為一個合格的助理的起碼要求。 Tasks Considerations 有關(guān)人與任務(wù)的考慮 Tasks 任務(wù) People (Relationship) 人 (關(guān)系 ) Importance 重要性 Technical Maturity 技術(shù)成熟度 Urgency 緊急性 Work Expectation 工作期望 Technical issue 技術(shù)性 Who did it before 誰以前做過 Routine 事務(wù)性 Who has the skill 誰具備技能但未做過 Difficulty 難度 Who may do it after training 經(jīng)培訓(xùn)或指導(dǎo)后能做 Knowledge required 需什么知識 54 Carrefour Assigning Tasks 委派任務(wù) ? People and Task Considerations 以人還是以任務(wù)為導(dǎo)向 ? Crosstraining 交叉培訓(xùn) ? Building backUp 做好人才備份 ? Assigning Task 委派任務(wù) ? Task assignment worksheet 任務(wù)委派練習(xí)單 55 Carrefour Task Assignment Skills 委派任務(wù)技能 Communication Self Development Team Development Explain what to do and how to do 解釋該做什么，如何做 Explain why if they do not know 解釋為什么要這樣做，如果他不清楚 Communicate expectation/requirements 說明你的期望或要求 Set timeline 設(shè)定期限 Always check 一定要檢查 56 Carrefour Defining Feedback and Coaching定義反饋與指導(dǎo) Feedback 反饋 ? Letting people know what and how they are doing as soon as you know 在了解到員工的工作情況后，馬上讓他 /她知道自己做得如何 Coaching 指導(dǎo) ? A twoway discussion that aims to improve performance 是一種雙向式討論，旨在提高工作績效 57 Carrefour Feedback 反饋 What are the different types of feedback? 反饋意見的不同形式有哪些？ ? Positive 積極的 ? Negative 消極的 ? Corrective 改進(jìn)的 ? None 無反饋 Which one usually is the most effective…and why? 哪種反饋意見通常是最有效的？ 為什么？ Communication Self Development Team Development 58 Carrefour How give feedback effectively: BEER Model 如何有效的給予反饋： “ 啤酒 ” 模式 Effective feedback: 有效的反饋： ? describes the specific Behavior 描述了具體行為 ? includes an Example of that behavior 包括所列行為的一個例子 ? describes how the behavior has exceeded, met or failed to meet your Expectations 描述該行為如何超出、達(dá)到或無法達(dá)到您的期望和要求 ? describes the Results of the behavior 描述這些行為所導(dǎo)致的結(jié)果 Communication Self Developmen