【正文】 Work Results 工作結(jié)果 16 Carrefour The Roles Of An Effective Manager 一個(gè)有效經(jīng)理的角色 A bridge between business goals and business results 連接經(jīng)營目標(biāo)與經(jīng)營結(jié)果的一座 橋梁 A bridge between employees and the top management 連接員工和高層管理的一座 橋梁 A coach for employee development 員工發(fā)展的 指導(dǎo)者 An initiator of continuous improvement 持續(xù)不斷改進(jìn)的 倡導(dǎo)者 17 Carrefour 我的角色 My Role 上級 Direct Reports 下屬 Subordinates 供應(yīng)商及客戶 Suppliers and Customers 同級管理者 Peers 我 I 18 Carrefour Management Of My Team 團(tuán)隊(duì)管理 Management and Development of the Team 團(tuán)隊(duì)管理和發(fā)展 Communication with the Team 團(tuán)隊(duì)溝通 Self Management 自我管理 19 Carrefour Communication with the Team 團(tuán)隊(duì)溝通 Effective Communication Skills 有效溝通技能 ? How to ask questions 如何提問 ? How to listen 如何傾聽 Building relationships 建立關(guān)系 Communication Self Development Team Development 20 Carrefour Three Types Of Questions 三種不同類型的問題 Ty pes類型F ea tur es特征Usa g e作用OpenQuestions開放式問題Use “ Wh at ” , “ How ” , “ Why ” , amp。 nonwords 言語和非言語 Transmission 傳送 Reception 接收 Decoding 理解 Feed back 反饋意見 Sender 提供者 Receiver接收者 Barriers 障礙 Language 語言 Assumption 假設(shè) Distraction 干擾 Experience 經(jīng)驗(yàn) Emotion 情緒 Communication Self Development Team Development 25 Carrefour Effective Listening Skills 有效的傾聽技巧 ? Paraphrasing Words 意譯語句 ? Paraphrasing Feelings 意譯感情 ? Reflecting 復(fù)述 ? Redirecting 引導(dǎo) Communication Self Development Team Development 26 Carrefour ? Calms a Conflict or an Intensive Situation 緩和一場爭執(zhí)或一個(gè)緊張的局面 ? Helps You Control Emotions and Build a Constructive Relationship 有助于控制自己的情緒 , 建立起良好的關(guān)系 ? Encourages Other People to Share Information 鼓勵(lì)對方提供信息 Paraphrasing [1] 意譯 [一 ] Communication Self Development Team Development 27 Carrefour ? Increases the Other Person39。m hearing is … 我的理解是 ... ?You are feeling really frustrated about work. 工作確實(shí)讓你感到沮喪。 Participation Delegation。 Objectives 考慮任務(wù)的總體目標(biāo)和具體目標(biāo) 4. Consider Your Employee Development Goals amp。t get the report until 5:00, and that was the third time in four weeks it was late (Specific Example). 比如說，上周五， 我沒能在五點(diǎn)之前收到報(bào)表， 這已經(jīng)是在四周之內(nèi)第三次延誤了 (具體例子 ) ? Finishing work on time is a must for a qualified assistant. 按時(shí)完成任務(wù)，是成為一個(gè)合格的助理的起碼要求。 (例子 ) ? We adjusted prices according to the reports and our sales have increased 15% over that of the first quarter. (Result) 我們根據(jù)你作的報(bào)告調(diào)整了價(jià)格， 我們的銷售比上個(gè)季度增長了 15%。 Events 會議和重要的節(jié)慶活動、大型促銷 ? Major Projects [Allocation of Time Block] 主要項(xiàng)目 〖 整段時(shí)間的分配 〗 ? Monthly appointment List 每月會見計(jì)劃 ? Deadlines 期限 Communication Self Development Team Development 2022 77 Carrefour Sun M on Tue W ed Thu Fr i Sat1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 303120 00O ct oberPromotion proposal interview candidates 14:00 15:00 Days off Finish TG schedule for November Sales Manager Training Days off Days off Days off 78 Carrefour Sun M on Tue W ed Thu Fr i Sat1 23 4 5 6 7 8 910 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 303120 00O ct ober促銷報(bào)告 面試 兩位應(yīng)聘人 14:00 15:00 休息日 完成 11月份的TG安排表 課 長會議 休息日 休息日 休息日 79 Carrefour 每日工作清單 Daily To Do List Sources 來源 ? Immediate Tasks 眼下緊迫任務(wù) ? Calendar Items 月歷項(xiàng)目 。 (期望 ) 61 Carrefour Coaching 指導(dǎo) Think of someone in your life a teacher, parents, a friend who was a good coach or mentor 回想在你生命中的某個(gè)人： 一位教師、父母親、朋友 誰給過您好的指導(dǎo)與反饋意見 What was good about that person? 這個(gè)人好在哪里？ ? What did they do? 他們是怎么做的？ ? How did you feel? 您的感覺如何 ? How did you respond? 您的反應(yīng)如何？ Communication Self Development Team Development 62 Carrefour What Does TEAM Mean? 團(tuán)隊(duì) 的含義 ? Together 共同 ? Each 每人 ? Achieve 實(shí)現(xiàn) ? More 更多 63 Carrefour Conditions For Team Success 團(tuán)隊(duì)成功的條件 ? Shared Vision 目標(biāo)一致 ? Understanding of the Team 團(tuán)隊(duì) 互相 理解 (責(zé)任明確 ) ? Communication 溝通 ? Strong Leadership 強(qiáng)而 有力的領(lǐng)導(dǎo) ? Involve the Right People to Ensure Commitment 選擇適合的 團(tuán)隊(duì) 成員 ? Experienced Help Where Necessary 互助合作 64 Carrefour What Motivates People ? 什么能夠激勵(lì)人？ ? Need for Affiliation 歸屬需要 ? Need for Power 權(quán)力需要 ? Need for Achievement 成就需要 Note: Do not give too much at a time, because people fet very soon 注意：一次不要給得太多，因?yàn)槿藗兺煤芸? Communication Self Development Team Development 65 Carrefour To Motivate 激勵(lì) Honest 誠實(shí) Respect of Company Policy 遵照公司政策 Motivation 激勵(lì) Confidence 自信 Performance 業(yè)績 Promotion 提升 Enjoyment 樂趣 Energy Created Through Motivation 激勵(lì)所產(chǎn)生的能量 + + { } _ Communication Self Development Team Development No Motivation 沒有 激勵(lì) No Confidence 不自信 No Performance 無 業(yè)績 Resignation 辭職 No Enjoyment 沒有 樂趣 _ 66 Carrefour 聰明 目標(biāo) SMART Objective ? Specific 具體 ? Measurable 可衡量 ? Achievable (Controllable) 可實(shí)現(xiàn)（控制） ? ResultsOriented (Output) 以結(jié)果為導(dǎo)向（輸出） ? TimeBased (Deadline) 以時(shí)間為基礎(chǔ)（限期） SMART 67 Carrefour SMART Goals 聰明目標(biāo) Goals without SMART 非聰明目標(biāo) Increase turnover 提高營業(yè)額 Train more employees 培訓(xùn)更多的員工 Goals with SMART 聰明目標(biāo) In the last quarter of 2022 My depa