培訓(xùn)效果評估(ppt36)-管理培訓(xùn)(參考版)
2024-08-22 18:27本頁面
【正文】 B is Y 187。1 Measure Training Results ? Some Concepts ? Some experiences ? Some lessons Frank Cao Lucent Technologies 2 Training Process ? Needs Analysis ? Design ? Delivery ? Evaluation 3 Four Evaluation Levels ? Reaction – How do participants feel about the program? ? Learning – To what extent did the participants increase knowledge, improve skills, and/or change attitude? ? Behavior – To what extent did their job behavior change? ? Results – What final results occurred? (Quantity, quality, safety, sales, costs, profits, ROI) 4 Level One: Reaction What is evaluated? ? Content ? Trainer ? Methodology ? Material ? Facilities ? Logistics ? Registration 5 Example Questions ? Probability you will use ideas from this session in your work ? Content relevance to my job ? Practical examples and experience ? Speaker’s knowledge of subject area ? Speaker’s presentation/facilitation skills ? Speaker’s ability to respond to questions ? Group participation 6 Level One: Reaction What is evaluated? ? Overall 7 Example Questions ? What did you like most about the program? ? What did you like least about the program? ? In what ways could this program be improved? ? Would you remend this course to others who are interested in the subject? ? Which of the following features were important in your decision to attend? Rank in order of importance) 8 Level One: Reaction How to evaluate? ? Questionnaires
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