培訓(xùn)效果評(píng)估(ppt36)-管理培訓(xùn)-閱讀頁(yè)
2024-09-07 18:27本頁(yè)面
【正文】 Y N Y N 0 1 2 3 4 5 29 TOT: Transfer of Training ? A: “Y” /All Prior Knowledge Rate ? B: “N” /All Inprehension Rate ? C: “0” /All Disconnect Rate ? TOT Rate Acceptable Rate 066% 033% 033% Low Mid High 033% 3466% 67100% 30 Level Four:Results How to evaluate? ? Quantity ? Quality ? Safety ? Sales ? Costs ? Profits ? ROI 31 Level Four:Results Advantages ? Ultimate purpose Issues ? Time consuming ? Expertise scarcity ? Cooperation from Management ? Multiple “causeeffect” 32 Level Four:Results Tip 1: Select programs that other causes are stable ? Quality training error rate ? Safety training accident rate ? Sales training revenue growth rate/order lose rate 33 Level Four:Results Tip 2: Use a control group if practical Tip 3: Allow time for possible results to take place 34 Example: Retention Skills 1 2 3 4 5 6 7 8 9 10 11 1210%11%13%13%9% 8% 6% 7% 3% 3% 2% 2%35 Example: EMS Project ? Shop Reengineering ? Cost Reduction ? Improve Customer Service Process ? Order Entry via Configuration System ? China CBU AR Improvement 36 ASTD 1997 Study 05 0 , 0 0 01 0 0 , 0 0 01 5 0 , 0 0 02 0 0 , 0 0 02 5 0 , 0 0 03 0 0 , 0 0 03 5 0 , 0 0 04 0 0 , 0 0 0Sales peremployeeGrossProfit perB o t t o m h a lfT o p h a lf
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