培訓(xùn)效果評(píng)估(ppt36)-管理培訓(xùn)-在線瀏覽
2024-10-21 18:27本頁(yè)面
【正文】 20 Example: Performance Appraisal 21 Level Three: Behavior How to evaluate? ? Observation ? Performance Appraisal Information ? Supervisor feedback (oral or written) ? Customer feedback (oral or written) ? Employee feedback (oral or written) 22 Level Three: Behavior Advantages ? Direct purpose of training ? Recognized by supervisor and management team Issues ? Time consuming ? Expertise scarcity ? Cooperation from supervisor/customer ? Multiple “causeeffect” 23 Level Three: Behavior Tip 1: Select program carefully ? Behavior based – Company behavior – Professional skills – Managerial skills – Customer service (smile, response) ? Trainer’s cooperation – Trainer’s expertise in evaluation – Documents ready before training 24 Level Three: Behavior Tip 2: Evaluation time in accordance with skills practice Tip 3: Supervisor’s cooperation is key success factor – Commitment when register – Mutual benefit – Brief the key points 25 Level Three: Behavior Tip 4: “Take advantage” of vendor – Key behavior identification – Questionnaires design – Time – Result analysis 26 Example: Time Management 27 TOT: Transfer of Training ? Only % of classroom learning was transferred to work! ? The transfer must be PLANNED! 28 TOT: Transfer of Training ? A. Before taking…, could you…? ? B. Can you currently…? ? C. How often are you applying…on your job TOT occurred if 187。A is N 187。C is =1
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