【正文】
目標(biāo)的過程應(yīng)該設(shè)置略高于這個(gè)團(tuán)隊(duì)認(rèn)為他們可以完成。員工、管理和客戶。實(shí)現(xiàn)團(tuán)隊(duì)的成員應(yīng)該培訓(xùn)了解并使用可用的信息。但是,管理者不應(yīng)干涉團(tuán)隊(duì)。提供條件,有效的團(tuán)隊(duì)合作:實(shí)現(xiàn)團(tuán)隊(duì)成員應(yīng)該鼓勵在相互合作。經(jīng)理應(yīng)該準(zhǔn)備一份合適的環(huán)境來減輕恐懼的員工:a,缺乏就業(yè)保障b,損失的權(quán)力和權(quán)威c,新技能或知識需求。結(jié)果和里程碑的項(xiàng)目應(yīng)該依據(jù)戰(zhàn)略目標(biāo)。BPM倡議的目標(biāo)應(yīng)該選擇了基于組織的戰(zhàn)略目標(biāo)?!敖】怠钡拿總€(gè)業(yè)務(wù)流程應(yīng)該是初步的分析。項(xiàng)目團(tuán)隊(duì)?wèi)?yīng)該包括項(xiàng)目管理知識。一個(gè)負(fù)責(zé)任的應(yīng)該被定義為項(xiàng)目。建立一個(gè)合適的團(tuán)隊(duì)關(guān)鍵專業(yè)知識,應(yīng)確定實(shí)施項(xiàng)目。足夠的技術(shù)資源應(yīng)該分配給項(xiàng)目。具體應(yīng)該被定義為具有里程碑意義的成就。最佳實(shí)踐時(shí)應(yīng)該考慮的設(shè)計(jì)新流程。所選方法應(yīng)該有足夠的關(guān)注(例如不同方面。IT部門應(yīng)參與實(shí)施新流程。改善IT部門功能:它約束不應(yīng)該被看作是一個(gè)障礙對于創(chuàng)新和創(chuàng)造力在設(shè)計(jì)新流程。選擇的工具不應(yīng)是復(fù)雜的,他們應(yīng)該很容易學(xué)習(xí)由雇員。使用適當(dāng)?shù)腎T功能:它應(yīng)該用于提供一個(gè)大道的快速、準(zhǔn)確的信息訪問和減少延遲的信息傳輸。它將會被用于提供相關(guān)信息的當(dāng)前和未來的組織能力。信息可以被共享在所有級別的組織。員工之間的溝通和管理應(yīng)考慮。應(yīng)該使用不同的通信渠道和支持,如。管理應(yīng)該有一個(gè)好的理解BPM的概念,成功和失敗的因素,團(tuán)隊(duì)?wèi)?yīng)該有一個(gè)全面的理解和協(xié)議關(guān)于組織的戰(zhàn)略方向。管理應(yīng)該準(zhǔn)備好接受必要的組織結(jié)構(gòu)變化基于項(xiàng)目需求。說明管理承諾:高級管理層應(yīng)發(fā)揮積極作用,不同的步驟在設(shè)計(jì)和實(shí)現(xiàn)。項(xiàng)目愿景應(yīng)該傳播到所有級別的組織。因?yàn)?組織文化無法改變的一個(gè)較短的時(shí)間,因此其特點(diǎn)應(yīng)被視為成功的前輩BPM項(xiàng)目。 文化文化包含價(jià)值觀、信仰、態(tài)度和行為在人們的頭腦,區(qū)分一個(gè)組或從另一個(gè)類型的人。大量的研究已經(jīng)開展確定這些因素,然而,大部分是有限的引入高層因素還是識別的成功的方法在只有一個(gè)特定的上下文。meetings,forums, medias (. portal, newsletter etc.).Meetings should be open (twosided), and employees should be able to explain their viewpoints. Consider munication with all the stakeholders:Communication between management and implementation teams should be between employees and management should be channels should be provided for receiving customer requirements,feedback and channels should be provided for receiving partners’,suppliers’ and other stakeholders’ viewpoints. Create a strong sense of trust for the employees:The project goals should be explained clearly and honestly in the should be shared in all the levels of the ambiguities among the employees should be understood and those related aspects of the project should be explained for them to be cleared. Management should try to discover the reasons of employee fear by brainstorming and conducting open meetings. (4)Information Technology Obtain a good understanding of IT:There should be a good understanding of IT capabilities within the implementation would be used for providing the information about current and future organization it clear that the purposes of using IT are not just mere automation of the current and suitable understanding of IT capabilities should be prepared for should be accustomed to use IT. Use IT Capabilities appropriately:IT should be used for providing an avenue of fast and accurate access to the information and decrease the delay in information should be a centralized database for storage and recovering the data. Use suitable IT tools and infrastructure:Employees should feel that the IT tools help them in their should be encouraged to work with new selected tools should not be plex,and they should be easy to learn by cost of the selected tools should be required tools should be selected with sufficient details and analysis about transitional adoption between new IT tools and existing IT tools that are used in organization should be considered. Improve IT department capabilities:IT constraints should not be considered as an obstacle for innovation and creativity in designing new processes. IT department’s capability should be sufficient for supporting new tools’ processes should be designed based on the interaction between information technology and organizational processes (paying attention to the technical procedures): Information needed in new processes should determine the IT infrastructure elements,and b. iden