【正文】 ..................................45 應急預案具體措施.......................................................................................................45 應急處理流程...............................................................................................................46 軟件開發(fā)方案.......................................................................................................................47 項目啟動過程...............................................................................................................48 需求分析.......................................................................................................................48 開發(fā)策劃.......................................................................................................................49 設(shè)計與編碼實現(xiàn)...........................................................................................................50 系統(tǒng)設(shè)計.................................................................................................................................50 編碼實現(xiàn).................................................................................................................................50 系統(tǒng)測試.......................................................................................................................50 實施培訓.......................................................................................................................52 總結(jié)驗收.......................................................................................................................53 問題處理機制...............................................................................................................54 系統(tǒng)維護流程...............................................................................................................54 集成服務方案.......................................................................................................................56 集成服務目標...............................................................................................................57 崗位分工和職責...........................................................................................................58 維護作業(yè)制度...............................................................................................................59 系統(tǒng)安全制度...............................................................................................................60 故障處理制度...............................................................................................................60 技術(shù)檔案和原始記錄的管理制度...............................................................................61 現(xiàn)場服務方案.......................................................................................................................63 現(xiàn)場組織管理策略.......................................................................................................63 項目管理組織體系.......................................................................................................64 項目組織各角色的職責...............................................................................................65 項目領(lǐng)導小組.........................................................................................................................65 項目指導小組.........................................................................................................................65 項目經(jīng)理.................................................................................................錯誤！未定義書簽。 項目顧問委員會.....................................................................................錯誤！未定義書簽。 過程組.....................................................................................................................................66 實施經(jīng)理.................................................................................................錯誤！未定義書簽。 商務經(jīng)理.................................................................................................錯誤！未定義書簽。 項目軟件經(jīng)理.........................................................................................................................67 現(xiàn)場維護管理...............................................................................................................70 項目管理監(jiān)控...............................................................................................................71 階段評估.................................................................................................................................71第III頁 迭代評估.................................................................................................................................72 狀態(tài)評估.................................................................................................................................72 資源監(jiān)控.................................................................................................................................73 用戶培訓方案.......................................................................................................................76 東軟針對本項目的培訓承諾.......................................................................................76 東軟針對本項目提供的技術(shù)培訓...............................................................................76 培訓計劃.................................................................................................................................76 培訓方式.................................................................................................................................80 售后跟蹤培訓.........................................................................................................................81 培訓綜合能力...............................................................................................................81東軟公司培訓中心簡介.........................................................................................................82 大連東軟信息技術(shù)學院.........................................................................................................82 南海東軟信息技術(shù)學院....................................