【正文】 work products produced during requirement elicitation will vary depending on the of the product being built result of the requirements engineering task is an analysis model that defines which of the following problem domain(s)? of the above of these is not an element of a requirements model? elements of the following is not an objective for building a requirements model? an abbreviated solution for the problem activity diagrams are useful in representing which analysis model elements? elements entity rlationship diagram relationships between data objects of the following should be considered as candidate objects in a problem space? of the above of the following is not one of the broad categories used to classify operations? of the following items does not appear on a CRC card? reliability responsibilities are defined by its attributes and operations flow diagrams are to model event driven purposes of behavior modeling an event occurs system an actor exchange purposes of behavior modeling a state is any mode of state transition diagram system reactions to external events is not one of the analysis activities that is used to create a plete analysis model? analysis are the elements of a WebApp interaction model?, sequence diagrams, state diagrams, interface prototype of the following are characteristics of testable software? of the above testing techniqe that requires devising test cases to demonstrate that each program function is operational is called testing testing technique that requires devising test cases to exercise the internal logic of a software module is called testing cyclomatic plexity metric provides the designer with information regarding the number of logic paths in the program testing is a control structure testing technique where the criteria used to design test cases is that they the logical conditions in a program module flow testing is a control structure testing technique where the criteria used to design test cases is that they test paths based on the locations and uses of variables testing is a control structure testing technique where the criteria used to design test cases is that they on testing the validity of loop constructs derived from behavioral class models should be based on thestate transition diagram applications add a new and potentially difficult element to the testing mix determine the architectural style or bination of styles that best fits the proposed system, requirements engineering is used to and constraints of the following is not an example of infrastructure ponents that may need to be integrated into the software architecture? ponents the overall flow in a segment of a data flow diagram is largely sequential and follows straightline paths _________ is flow a single item that triggers other data flow along one of many paths ________ characterizes the information flow in a segment of a data flow diagram is flow第五篇：導(dǎo)游概論選擇及判斷導(dǎo)游概論一、單項(xiàng)選擇。，有組織地按預(yù)定行程進(jìn)行的旅游方式是A散客包價(jià)旅游，購買貨物或支付勞務(wù)費(fèi)用的信用憑證是C信用卡、全程導(dǎo)游員、地方導(dǎo)游員、定點(diǎn)導(dǎo)游員四類是按B工作區(qū)域，包括導(dǎo)游員的直接責(zé)任和接待方其他環(huán)節(jié)的責(zé)任，該事故稱為C責(zé)任事故，導(dǎo)游不應(yīng)有的態(tài)度是C冷處理、知識(shí)、服務(wù)技能構(gòu)成了導(dǎo)游高質(zhì)量的服務(wù)，是旅游團(tuán)在華旅游活動(dòng)的主要決策者，著主導(dǎo)和調(diào)節(jié)的作用，處于核心地位的是A旅行社，傳播文化，當(dāng)好民間大全是導(dǎo)游的D基本職責(zé)，信譽(yù)第一是一項(xiàng)最基本的商業(yè)道德規(guī)范，是正確處理旅游企業(yè)和旅游者之間利益關(guān)系的一項(xiàng)行為準(zhǔn)則，分配住房和航班機(jī)位的工作，一般應(yīng)由C領(lǐng)隊(duì)來做、批準(zhǔn)多，預(yù)訂期短，要求多，變化多，對(duì)旅游服務(wù)效率和質(zhì)量要求高指的是C散客旅游，其中導(dǎo)游有意識(shí)地去調(diào)動(dòng)旅游者的注意，促使注意從一個(gè)對(duì)象轉(zhuǎn)移到另一個(gè)對(duì)象的方法是B轉(zhuǎn)移注意法，旅客提出換房，導(dǎo)游人員應(yīng)滿足其要求，指一次事故造成旅游者死亡或重傷致殘，經(jīng)濟(jì)損失在10萬至100萬者為C重大事故，賓客至上是服務(wù)行業(yè)一項(xiàng)最基本的道德規(guī)范，服務(wù)人民的基本行為準(zhǔn)則，也是中國旅游業(yè)的接待方針，是在一定的社會(huì)中調(diào)整人們之間以及個(gè)人與社會(huì)之間關(guān)系的行為規(guī)范的總和，其中包含物質(zhì)補(bǔ)償和精神補(bǔ)償?shù)姆椒ˋ補(bǔ)償法，其身心健康不包括C感情用事，必須是取得中級(jí)導(dǎo)游人員資格B4年以上《回鄉(xiāng)證》，經(jīng)過辦理手續(xù)，由公安機(jī)關(guān)出入境管理部門簽發(fā)一次性有效的B中華人民共和國入出境通行證，離開的時(shí)間為B旅游團(tuán)登上火車，傳播文化，當(dāng)好民間大使是導(dǎo)游的D基本職責(zé)，必須是取得高級(jí)資格C5年以上，是出境旅游團(tuán)的領(lǐng)導(dǎo)者和代言人（契約性文件（平等互利，互守信用，提供優(yōu)秀服務(wù)（變通性原則，導(dǎo)致空接，此時(shí)導(dǎo)游應(yīng)當(dāng)（同旅行社有關(guān)部門聯(lián)系55.（氣質(zhì)美）是人的內(nèi)心世界的自然流露，是一個(gè)人的言談舉止精神狀態(tài)的綜合表現(xiàn)的外表美，導(dǎo)游人員應(yīng)當(dāng)首先（搶救傷員（思想性（徐霞客（情操修養(yǎng)，就此項(xiàng)業(yè)務(wù)而言，他們?cè)诮?jīng)營的不同之處表現(xiàn)在（招徠接待對(duì)象，無論男女進(jìn)入后均不宜戴（墨鏡，業(yè)余導(dǎo)游和自由職業(yè)導(dǎo)游三類是按（職業(yè)性質(zhì)）劃分（非責(zé)任事故，知識(shí)藝術(shù)鑒賞能力，興趣愛好，審美情趣等屬（文化修養(yǎng)范疇（游覽點(diǎn)講解員，使其在精神上獲得享受，并留下難忘印象的是（心理服務(wù)（2年以上75.（地陪）是地方接待旅行社的代表，是旅游計(jì)劃的具體執(zhí)行者，是當(dāng)?shù)芈糜位顒?dòng)的組織者和領(lǐng)導(dǎo)者，導(dǎo)游服務(wù)主要需要的是（智力技能（求新求奇心理（畫龍點(diǎn)睛法（規(guī)范化服務(wù)（全方位服務(wù)，其中一分為二分析事物的兩面性及其與旅游者的得失關(guān)系，有肋于消除旅客不滿情緒的方法是（分析法二、多項(xiàng)選擇，要幫助失主購置必要的生活用品C向旅行社報(bào)告請(qǐng)領(lǐng)導(dǎo)協(xié)助尋找D幫助失主將接待社的名稱全程旅游線及賓館通知航空公司E如行李確已丟失可讓失主向有關(guān)航空公司索賠，人員周轉(zhuǎn)頻率高D服務(wù)難度較大，服務(wù)程序相對(duì)復(fù)雜E游客自由度高，服務(wù)要求變化大，文化性，社會(huì)性，經(jīng)濟(jì)性，涉外性，文化素質(zhì)，心理，能力，身體素質(zhì)，計(jì)劃性原則，靈活性原則、涂改他人護(hù)照證件者C拒絕接受檢查證件者E刑事案件的被告人和犯罪嫌疑人，語言過硬，業(yè)務(wù)知識(shí)過硬三、判斷，散客旅游也有與團(tuán)體包價(jià)旅游完全一致的即提前一次性預(yù)付全額團(tuán)費(fèi)（√）2.…..（X）歡送，旅客要單獨(dú)購物，導(dǎo)游應(yīng)寫一便條，以方便游客購物（X）不允4.（X）給予滿足，要做到知識(shí)性，趣味性，科學(xué)性三者兼?zhèn)洌ā蹋┱Z言，賓客至上是服務(wù)行業(yè)一項(xiàng)最基本的道德規(guī)范，服務(wù)人員的基本行為準(zhǔn)則（√）（√））不可，外交，公務(wù)護(hù)照由公安部門頒發(fā)，普通護(hù)照由外事部門頒發(fā)，中華人民共和國護(hù)照的有效期是10年（X）16周歲以下5年）腦力）（X），即定妥日期，航班和機(jī)座的機(jī)票（X）OK“回鄉(xiāng)證”失者向遺失地中國旅行社或戶口管理部門或僑辦報(bào)失，核實(shí)后發(fā)給新證（X）一次性入出境通行證，應(yīng)在送前12小時(shí)與游客聯(lián)系，確定送站地點(diǎn)和時(shí)間。，乘坐國內(nèi)航班的客人提前1小時(shí)到達(dá)機(jī)場(chǎng)，乘坐火車的游客提前半小時(shí)到達(dá)車站（X）2/40分鐘，在旅游過程中，全陪工作最重要起著關(guān)鍵作用（X）地陪）領(lǐng)隊(duì)）不），統(tǒng)一經(jīng)營的方針。在中國境內(nèi)禁止外匯流通使用質(zhì)押，禁止私自買賣外匯，禁止以任何形式進(jìn)行套匯炒匯逃匯（√），購買機(jī)票等享有與大陸居民同等待遇，與大陸居民一樣可自由地去各地參觀旅游（√））后/前）和生活服務(wù)（√），護(hù)照的外國籍人員，海關(guān)給予免驗(yàn)禮遇的人員可選擇“紅色通道”過關(guān)（X）綠色通道，領(lǐng)館人員，導(dǎo)游員應(yīng)建議其自行辦理，給予必要協(xié)助（√），賓客至上是服務(wù)行業(yè)一項(xiàng)最基本的道德規(guī)范，服務(wù)人員的基本行為準(zhǔn)則（√），在用餐前X）3小時(shí)（√），旅游，無須辦理簽證（√）33.（X）游，旅游者出海關(guān)后，導(dǎo)游就可離開機(jī)場(chǎng)等（√），無論是單程，來回程或環(huán)程有效期均為X）12，導(dǎo)游不陪同其前往（√），轉(zhuǎn)遞的是食品，應(yīng)婉言拒絕，轉(zhuǎn)遞信件給外國領(lǐng)事館及其人員，導(dǎo)游應(yīng)協(xié)助辦理（X）不應(yīng)）6個(gè)月，人民的友好使者是民間大使（√），地陪主要起“主導(dǎo)作用，引導(dǎo)安排游客（X）協(xié)助作用，提前20+30分鐘到達(dá)機(jī)場(chǎng)等候客人（√））治安事故）歡迎詞47.）滿足要求，即對(duì)導(dǎo)游員的工作態(tài)度，技能和學(xué)識(shí)進(jìn)行考核（√））和生活服務(wù)