【正文】 式 非正式Headquarters, September(不簡(jiǎn)寫(xiě)).(縮寫(xiě))schedule, discuss(精確動(dòng)詞)set, talk about(寬泛動(dòng)詞或詞組)A copy has been sent.(被動(dòng)語(yǔ)態(tài))I sent you a copy.(主動(dòng)語(yǔ)態(tài))最后需要考慮的就是備忘錄的形式。正式考試時(shí)，文字題目下方會(huì)模擬商務(wù)實(shí)際，附上備忘錄開(kāi)頭片段，包括To, From, Date, Subject等細(xì)節(jié)，但是考生不必直接在片段后書(shū)寫(xiě)，應(yīng)該在試題紙背面寫(xiě)作，寫(xiě)作時(shí)不要求必須有From, To等內(nèi)容，但若能準(zhǔn)確而符合商務(wù)習(xí)慣地寫(xiě)出備忘錄細(xì)節(jié)，無(wú)疑會(huì)增加文章的印象分，這里簡(jiǎn)單介紹一下備忘錄細(xì)節(jié)的注意事項(xiàng)。To: 備忘錄對(duì)象如果具體到人，最好寫(xiě)出全名，不要寫(xiě)自己的真實(shí)姓名，有作弊嫌疑，尤其不能“重名”，如Bill Tom，Bill和Tom都是名(Given name)，而不是姓(Family name)，一個(gè)簡(jiǎn)單的處理方法就是use others?name，比如男名Bill Gates, Michael Scofield, Jay Chou或女名From: 備忘錄作者要點(diǎn)同上，一般不用尊稱(chēng)，只有對(duì)方不知道自己身份的時(shí)候才后綴職位名稱(chēng)。Date: 日期BEC屬于英聯(lián)邦國(guó)家的考試，日期的寫(xiě)法一般為日、月、年，比如7 December 2002，注意月份用英文而不是數(shù)字，以免和日期混淆，可以縮寫(xiě)，比如將一月寫(xiě)作Jan(也可以用開(kāi)放標(biāo)點(diǎn))。Britney Spears, Jennifer Aniston等。若顯示關(guān)系親密，還可以把名字縮寫(xiě)，, , , , 。如果寫(xiě)給上級(jí)，還應(yīng)該加上尊稱(chēng)甚至職位， Gates — Managing Director, Chou — Art Director等?，F(xiàn)代商務(wù)寫(xiě)作中流行開(kāi)放標(biāo)點(diǎn)(Open Punctuation)，即標(biāo)點(diǎn)不影響理解的時(shí)候可以不用，所以Mr./Ms./，簡(jiǎn)單寫(xiě)成Mr/Ms/Mrs。最好不要省去名字。范文示例To: All StaffFrom: Bill GatesDate: 7 December 2002Subject: Staff RewardThe profits of our pany this month went up 10% pared with the same period last year, due to your hard work and long working would like to thank you for your long devoted trip to Hawaii has been arranged next month as a !第五篇：BEC商務(wù)英語(yǔ)中級(jí)口語(yǔ)必備要點(diǎn)總結(jié)UnitOneUnit oneCompany Operation and Management Teamwork 團(tuán)隊(duì)合作Successful team building requires attention to each of the following Twelve ：Clear expectations: Do team members understand why the team was created? 明確目標(biāo)：團(tuán)隊(duì)成員是否明確團(tuán)隊(duì)組建的目的？Context: Can team members define their team’s importance to the acplishment of corporate goals? 組建背景：團(tuán)隊(duì)成員是否明確團(tuán)隊(duì)對(duì)于實(shí)現(xiàn)企業(yè)目標(biāo)的重要性？Commitment: Do team members perceive their service as valuable to the organization and to their own careers? 敬業(yè)精神：團(tuán)隊(duì)成員是否認(rèn)識(shí)到團(tuán)隊(duì)對(duì)于企業(yè)以及對(duì)自身事業(yè)的成功都很重要？Competence: Does the team feel that its members have the knowledge, skill, and capability to address the issues for which the team was formed? 團(tuán)隊(duì)能力：團(tuán)隊(duì)是否感知其成員擁有應(yīng)對(duì)種種問(wèn)題的知識(shí)、技能和實(shí)際能力？而團(tuán)隊(duì)組建的目的就是為了解決這些問(wèn)題。Charter: Has the team taken its assigned area of responsibility and designed its own mission, vision, and strategies to acplish the mission? 團(tuán)隊(duì)規(guī)章：團(tuán)隊(duì)是否明確自己的職責(zé)范圍并規(guī)劃出自己的目標(biāo)、遠(yuǎn)景和對(duì)策以完成使命？ Control: Do team members hold each other accountable for project timelines, mitments, and results? 內(nèi)部控制：團(tuán)隊(duì)成員是否對(duì)項(xiàng)目時(shí)間安排、應(yīng)承擔(dān)的義務(wù)和結(jié)果等共同負(fù)有責(zé)任？ Collaboration: Do team members cooperate to acplish the team charter? 協(xié)作精神：團(tuán)隊(duì)成員是否能相互協(xié)作、遵循團(tuán)隊(duì)章程？Communication: Do team members municate clearly and honestly with each other? 內(nèi)部溝通：團(tuán)隊(duì)成員之間能否明確、誠(chéng)實(shí)地進(jìn)行相互溝通？Creative Innovation: Does the team value creative thinking, unique solutions, and new ideas? 創(chuàng)新改革：團(tuán)隊(duì)是否注重鼓勵(lì)創(chuàng)新思維、獨(dú)特的解決辦法和新的想法？Consequences: Is the organization designing reward systems that recognize both team and individual performance? 結(jié)果影響：團(tuán)隊(duì)是否制定獎(jiǎng)勵(lì)制度來(lái)獎(jiǎng)勵(lì)團(tuán)隊(duì)以及個(gè)人的工作表現(xiàn)？Coordination: Are teams coordinated by a central leadership that assists the groups to obtain what they need for success? 協(xié)調(diào)配合:團(tuán)隊(duì)是否有領(lǐng)導(dǎo)核心來(lái)協(xié)調(diào)工作、幫助各小組取得成功？CulturalChange: Does the organization recognize that the more it can change its climate to support teams, the more it will receive in pay back from the work of the teams? 改進(jìn)文化：企業(yè)是否認(rèn)識(shí)到越是通過(guò)改變企業(yè)氛圍來(lái)支持團(tuán)隊(duì)的工作，就越能夠從團(tuán)隊(duì)的工作中得到回報(bào)？必備詞匯：Incremental performance need or opportunityTrue interdependence Share accountability Mutual trust Full cooperation Internal Communications 內(nèi)部溝通溝通方式：facetoface munications, Email, telephone, noticeboards, ：Overall purpose 整體目標(biāo) Feedback on performance Reducing Production Cost 降低生產(chǎn)成本降低成本的方法：Downsizing縮小企業(yè)規(guī)模Reducing Customer Service減少客戶服務(wù) Cutting Corners偷工減料（不可?。㏕rain Workers培訓(xùn)員工Get Quality from Suppliers從供應(yīng)商處購(gòu)買(mǎi)優(yōu)質(zhì)的產(chǎn)品 Total Quality Management(TQM)Tools全面質(zhì)量管理工具 Reducing Overheads減少管理費(fèi)用減少管理費(fèi)用的方法：Hire the right number of people Reduce training costs Barter services Reevaluate your facilities Rent equipment Call on friends 必備詞匯： How to Deal with a Heavy Workload 如何應(yīng)對(duì)繁重的工作減壓方法：coffee break rooms ,free soda,fresh fruit, Mamp。Ms and pastries咖啡，免費(fèi)提供汽水、新鮮水果、巧克力和點(diǎn)心free health cliniceldercare program免費(fèi)醫(yī)務(wù)室和養(yǎng)老計(jì)劃an exercise physiologist to help employees suffering from stress運(yùn)動(dòng)生理學(xué)家專(zhuān)門(mén)為深受壓力困擾的員工提供幫助wellness and exercise programs to help employees alleviate stress and enhance their health康復(fù)和健身計(jì)劃 Work Environment工作環(huán)境重要性： Work is an important determinate of can influence health positively or negatively 注意要點(diǎn)：Appropriate use of space/Spatial design Ambient light Office appliances Safety inspection Individual creativity（好的環(huán)境有利于） Logistics物流常用說(shuō)法：Customer service is the most important output of an organisation’s logistics 。Logistics enpasses much more than just the transport of 。timing, quantity, supporting services, location and cost時(shí)間調(diào)配、數(shù)量、輔助服務(wù)、地點(diǎn)和成本改進(jìn)物流服務(wù)措施: Companies can regularly conduct customer satisfaction surveys to get necessary feedback on their services, so that they know the needs and expectations of their they can also implement a system to monitor the performance of their employees and reward outstanding performers to maintain high level customer service.