【正文】 eived on 2 September was not of usual quality.After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.I would like to offer our apologies once again and thank you being an excellent customer.Yours sincerely,例題l You work in the Sales Department of an international pany. Manuela Garcia, an important client, is visiting your pany for a day. There are some changes to the itinerary you sent her last week.l Write a letter of 120 140 words to Ms Garcia, using the original itinerary and your handwritten notes, informing her of the changes. 例題：Dear Ms Garcia,Further to last week’s correspondence, I am writing to inform you that we have to make a few changes to the original itinerary for Wednesday 20 October. Firstly, in order to allow plenty of time for you to travel from the airport, your tour of the pany will be slightly shorter than the hour which we had originally planned. Secondly, please note that as the White Hart is full on Wednesday, lunch will be at the Swan Hotel. Carol Snape will, however, not be joining us due to a previous engagement.It has been confirmed that Tom McAllister will show the new video about our new natural shampoo range at . As John Sallis has to leave early, Sue Smith will acpany you to the airport for your evening flight.If you have any questions, please do not hesitate to contact me.Yours sincerely,例題l You are responsible for planning the magazine advertising of your pany’s new product, which is a polish for cars. You have just received the letter below from the magazine that you are going to advertise with. You have also received a memo from your Marketing Manager about the advertising campaign.l write a letter of 120140 words to Mr Ellwood at the magazine, telling him about the changes to the advertisement booking, and asking him or any other information that you require.Dear Ms Beddington,Thank you for your advertisement booking, the details of which I confirm below.Name of Company: Autocare ProductsName of Product: SuperglossDetails of Advert:1/2page black and whiteAdvert will appear in: June, July and August issues of the magazineCost of advert:$350 per issue (3 issues=$1050)Discount:5% for early bookingTotal Cost: $We trust that this is satisfactory.Yours sincerely,Jack EllwoodJack EllwoodAdvertising Sales ManagerMemoTo: Cathy BeddingtonFrom: John HumphreyRe: New Product advertisingThe Managing Director has approved an increase of budget on this campaign, so we can go for: colour advert, six issues.Could you contact the magazine and get them to change this? Please check the price and the possibility of a bigger discount.Also tell them to get the product name right—Supagloss.ThanksJohn邀請信例題：要點：邀請訪問英國并且參觀工廠 請客人看劇 日期在11月內容點 Thanking Ms Goddard for her letteraccepting the invitation to visit the panyaccepting the invitation to the theatre
saying the date are unsuitable and explain whysuggesting an alternative date范文Dear Ms Goddard,With reference to your letter of November 3, I am writing to thank you for your kind invitation.I would be very pleased to accept your invitation to see Trackplus’s production facilities. I would also be interested in meeting your colleagues at Head Office, the design team in particular. I should also be delighted to accept your offer of arranging for me to see a play in the West End.Unfortunately, due to a business trip abroad, I am unable to e to England at the end of November as you suggested. However, as I feel it is important that we meet before Christmas I would be grateful if you could tell me if the second week of December would be suitable for you?I look forward to hearing from you again.Yours SincerelyPaolo FelliniTest 4PART TWOl You are in charge of technical resources in your pany. You have just received a letter from the Customer Services Manager at JLM Communications, who are installing a new telephone switchboard at your offices.l Look at part of the letter below, on which you have already made some handwritten notes.l Then, using all your handwritten notes, write a letter to JLM’s Customer Services Manager. l Write 120140 words.l You do not need to provide postal addresses.Dear Sir or Madam,I would like to thank you for your letter, dated .Firstly, unfortunately, we have an international conference on the 10th of June.Therefore, this date is not convenient for us.Could you please start at the 11th of June?Furthermore, we would like to know how long the work will take.Concerning the numbers. The system you announced seems to be difficult. Is there an easier way to handle this problem with different numbers?As for our further requests, could we have a direct telefon number as well as the name of the person, dealing with us?We are looking forward to paying the bill as soon as the work is successfully finished in case of any theesing problems.We are looking forward to hearing from you. Yours faithfully,一、題型分析根據(jù)不同的寫作目的，商務報告分類： (1)提供信息(Information) (2)分析歸納(Analysis amp。 Conclusion) (3)提出建議(Remendation) 題目分類：（1）文字類的題目（2）圖表類的題目圖表的分類：表格分類：曲線圖（line chart），柱狀圖（bar chart），餅狀圖（pie chart），和表格（table）A．表格(Table) 市場調查結果表(含本公司和Shikei的產(chǎn)品) A Tomatsu Value for money Reliability Aftersales service Availability Advertising * ** * ** * * *** * * * * * * * * * * * * * * B．餅狀圖(Pie Chart) 1999年終各地區(qū)的銷售總量(單位：百萬美元) C．柱形圖(Bar Chart) 1999年終各地區(qū)的銷售總量(單位：百萬美元) D．曲線圖(Line Chart) 1988—1995三個地區(qū)的銷