【導(dǎo)讀】早上好，先生(夫人)。Gladtomeetyou.很高興見(jiàn)到您。4)Weletoourhotel.歡迎您到我們賓館來(lái)。能和你們總經(jīng)理說(shuō)話嗎？對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍好嗎？21)It’sverykindofyou.謝謝，您真客氣。24)It’smypleasure.很高興為您服務(wù)。25)Iamatyourservice.樂(lè)意為您效勞。32)I’msorryaboutthis.對(duì)此表示歉意。我能幫您什么嗎？我能為您干點(diǎn)什么嗎？我能借用您的電話嗎？44)Turnleft/right.往左(右)轉(zhuǎn)。

　　

【正文】 At the Reception Desk 在接待處 1 Key Sentences（重點(diǎn)句子） 1． I want a double room with a bath． 我要一間有浴室的雙人房。 2． How much a day do you charge？ 每天收費(fèi)多少？ 3． It is hundred yuan a day including heating fee， but excluding service charge． 一百元一天，包括供暖費(fèi)但不包括服務(wù)費(fèi)。 4． It39。s quite reasonable． 收費(fèi)十分合理。 5． How long do you intend to stay in this hotel？ 您準(zhǔn)備 住多久？ 6． Have you got through with the check－ in procedure？ 你是否已經(jīng)辦妥住宿登記手續(xù)？ 7． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？ 我能為我的朋友預(yù)訂一間單人房嗎？他將于明天早上到達(dá)上海。 8． Would you mind filling in this form and pay a hundred yuan in advance for him． 請(qǐng)?zhí)詈貌㈩A(yù)付一百元錢(qián)。 9． This is a receipt for paying in advance． Please keep it． 這是預(yù)付款收據(jù)，請(qǐng)收好。 10． Have you any vacant（ spare） room in the hotel？ 旅館里有空余房間嗎？ 11． Sorry， we have no vacant（ spare） room for you． But I can remend you to the Orient Hotel where you may get a spare room． 對(duì)不起，我們已經(jīng)客滿(mǎn)了。但是我可以介紹您去東方飯店，那里有空余的房間。 12． Good afternoon， my room number is 321． Any mail for me？ 下午好！我的房號(hào)是 321。有我的信嗎？ 13． Yes． You have two letters and one telegram， also a message was left by a lady before one hour． 有的。您有兩 封信和一封電報(bào)，一小時(shí)前有一位小姐來(lái)電話留言給您。 14． I39。ll mail a letter to U． S． A． by airmail． 16 我要寄一封航空信到美國(guó)。 15． How much do I have to pay for you？ 我要付多少錢(qián)？ 16． A letter generally mails to America— Europe— Africa by airmail． First 20 grams is 20 yuan． 通常一封寄到美國(guó)、歐洲、非洲的航空信， 20 克收費(fèi) 20 元。 Dialogue A （ A： Receptionist B： Guest） B： I want a double room with a bath． How much aa day doyou charge？ A： It is a hundred yuan a day including heating fee but excluding service charge． B： It39。s quite reasonable． A： How long do you intend to stay in this hotel？ B： I shall leave in a fortnight（ half a month）． A： Have you got through with the check－ in procedure？ B： Oh， yes， I39。m going to fill in the form of registration right now． Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？ A： Sure． Here is the form for reservations． Would you mind filling in this form and pay hundred yuan in advance for him． B： All right． This is one hundred yuan to pay for my reservation． A： Thank you． This is a receipt for paying in advance． Please keep it． Dialogue B B： Have you any vacant（ spare） room in the hotel？ A： Sorry， we have no vacant（ spare） room for you． But I canre mend you to the Orient Hotel where you may get as pare room． B： That sounds very good！ Can I book the plane ticket（ train ticket， ship ticket） here？ A： Please go to the CAAC office to book your plane ticket． If you want to book your train ticket or ship ticket， you39。d better go to the Shanghai International TravelService． B： Could you tell me how many kinds of rooms do you have？ A： There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone． B： Oh， I see． Thanks． A： You are wele． Dialogue C （ A： Guest B： Receptionist） A： Good afternoon， my room number is 321． Any mail for me？ B： Yes． You have two letters and one telegram， also a message was left by a lady before one hour． A： Let me see who called? ？ I have to make a phone call． Will you get me the party？ Here is the number． B： OK． Wait for moment． ? Here is your party ． A： Thank you． I39。ll mail a letter to U． S． A． by airmail． How much do I have to pay for you？ B： A letter generally mall to America Europe Africa by airmail． First 20 grams is 20 yuan． Each additional 20grams is 15 yuan． A： Oh， I see． Thank you very much． 17 Words and Expressions heating fee 供暖費(fèi) exclude vt．把 ?? 排除在外 reasonable a．（價(jià)錢(qián)）公道的，不貴的 fortnight n．十四日，兩星期 procedure n．過(guò)程，步驟，程序 check－ in procedure 住宿登記手續(xù) registration n．登記，注冊(cè) deluxe suites 豪華套房 At the Reception Desk 在接待處 2 Key Sentences（重點(diǎn)句子） 1． Yes， we do have a reservation for you． 對(duì)了，我們這兒是有您預(yù)訂的房間。 2． Would you please fill out this form while I prepare your key card for you？ 請(qǐng)您把這份表填好，我同時(shí)就給您開(kāi)出入證，好嗎？ 3． What should I fill in under ROOM NUMBER？ “ 房間號(hào)碼 ” 這一欄我該怎么填呢？ 4． I39。ll put in the room number for you later on． 過(guò)會(huì)兒我來(lái)給您填上房間號(hào)碼。 5． You fot to put in the date of your departure． 您忘了填寫(xiě)離店日期了。 6． And here is your key， Mr． Bradley． Your room number is 1420． 給您房間的鑰匙，布拉德利先生。您的房間號(hào)碼是 1420。 7． It is on the 14th floor and the daily rate is＄ 90． 房間在 14 層，每天的房費(fèi)是 90 美元。 8． Please make sure that you have it with you all the time． 請(qǐng)務(wù)必隨時(shí)帶著它。 9． My business negotiation has progressed much more slowly than I had expected． 我的業(yè)務(wù)談判進(jìn)行得比我原先預(yù)料的慢了許多。 10． I wonder if it is possible for me to extend my stay at this hotel for two days． 我想知道是否可以讓我在這兒多呆兩天。 11． I39。ll take a look at the hotel39。s booking situation． 我來(lái)查看一下本店房間的預(yù)訂情況。 12． I39。m glad that we39。ll be able to accept your extension re－ quest． 很高興我們有辦法接受您延長(zhǎng)住宿的要求。 13． But I39。m afraid that it will be necessary for us to ask you to change rooms for the last two nights． 18 不過(guò)，恐怕最后兩天我們得請(qǐng)您搬到 別的房間去。 14． We have already let your room to another gentleman． 我們已經(jīng)把您住的房間租給了另外一位先生。 15． That39。s no problem at all． 沒(méi)問(wèn)題。 Dialogue A A： Good morning， sir． Can I help you？ B： Good morning！ I have a reservation for a single room with a bath here． A： May I have your name， sir， please？ B： Bradley， John Bradley． A： Just a moment， sir， while I look through our list． Yes， we do have a reservation for you， Mr． Bradley． Would you please fill out this form while I prepare your key card for you？ B： Yes． Can I borrow your pen for a minute， please？ A： Sure． Here you are． B： What should I fill in under ROOM NUMBER？ A： You can just skip that． I39。ll put in the room number for you later on． B：（ After he has pleted the form） Here you are． I think I39。ve filled in every