【正文】 s no problem at all． 沒(méi)問(wèn)題。s booking situation． 我來(lái)查看一下本店房間的預(yù)訂情況。 6． And here is your key， Mr． Bradley． Your room number is 1420． 給您房間的鑰匙，布拉德利先生。 Dialogue A （ A： Receptionist B： Guest） B： I want a double room with a bath． How much aa day doyou charge？ A： It is a hundred yuan a day including heating fee but excluding service charge． B： It39。 10． Have you any vacant（ spare） room in the hotel？ 旅館里有空余房間嗎？ 11． Sorry， we have no vacant（ spare） room for you． But I can remend you to the Orient Hotel where you may get a spare room． 對(duì)不起，我們已經(jīng)客滿了。s waiting for you in his room． B： Thank you． Would you please show me where the lift is？ A： OK． Step this way， please． Here it is． B： Thank you． R： It39。s my pleasure． Dialogue B （ A： Receptionist B： Mr Brown） A： Good morning， sir． Anything I can do for you？ B： Good morning． I need some information about touring Hangzhou． A： There are two trains going to Hangzhou every morning， No． 49 and No． 79． Which one do you prefer？ B： Which is earlier？ A： No． 49． This train goes to Guangzhou， and it stops at Hangzhou． B： What time does this train leave？ A： At 9∶45 in the morning and arrives in Hangzhou at about one o39。ll see if he is registered． 請(qǐng)稍等片刻，我看看他是否登記了。我能為您做些什么？ 2． I39。 11． Does the guest house offer any other service？ 賓館里還有哪些服務(wù)項(xiàng)目？ 12． We have a barber shop， a laundry， a store， post and telegram services ， a newspaper stand， a billiard， table tennis， video games and so on． 我們有理發(fā)室、洗衣房、小賣部、郵電服務(wù)、報(bào)刊供應(yīng)柜、彈子房、乒乓球和電子游戲。s room？ B： There is one at the end of the corridor． A： Thank you． B： You are wele． 11 Dialogue C A： Excuse me， where is the restaurant？ B： We have Chinese restaurant and a westernstyle restaurant． Which one do you prefer？ A： I39。 sells both Chinese and foreign cigarettes． 在那兒可買到中國(guó)香煙和外國(guó)香煙。 Please pay at the cashier’s . 請(qǐng)到帳臺(tái)付款。 (143) I assure you it won’t happen again . 我保證此類事不會(huì)再發(fā)生。 (135) Cheers ! 干杯！ 征求意見(jiàn)用語(yǔ) (136) How do you like Chinese food ? 您喜歡中國(guó)菜嗎？ (137) What do you think of our service ? 您對(duì)我們的服務(wù)有什么意見(jiàn)？ (138) Thank you for your ments(pliment/suggestions).謝謝您給我們提的意見(jiàn) (贊揚(yáng)、建議 ) 。 銷售用語(yǔ) (126) What kind of rooms(food) would you like to have ? 您需要什么樣的房間 (菜 ) ？ (127) Here is a brochure of our hotel . 這是介紹我們酒店的小冊(cè)子。 (118) How would you like your eggs? 您喜歡雞蛋怎樣燒？ (119) Our buffet serves rich Chinese and Western food and also various kinds of salads, cakes and fruit. 自助餐廳食品豐富，有中式食品、西式食品，還有各式色拉、糕點(diǎn)和水果。先生，您要點(diǎn)菜嗎？ (106) Would you like to have coffee or tea? 您要喝咖啡還是茶？ (107) Would you like to have some wine with your dinner? 您用餐時(shí)需要喝點(diǎn)酒嗎？ (108) Service hours are: 7:009: breakfast? 餐廳供應(yīng)時(shí)間是：早上 7 點(diǎn)到 9 點(diǎn) ? (109) Here is the bill. Please sign it. 這 是您的帳單，請(qǐng)簽字。 (95) I’ll inform the Engineering Department right now. 我馬上就通知工程部。我馬上送來(lái)。我馬上為您接通。 5 (65) Are these your baggage? May I take them for you? 這些是您的行李嗎？我來(lái)幫您拿，好嗎？ (66) I’m afraid our hotel is fully booked on that date. 對(duì)不起，我們飯店那一天的客房全部訂滿了。 52) Please don’t smoke here. 請(qǐng)不要在這里抽煙。 指路用語(yǔ)： 41) Go upstairs/downstairs 上樓 /下樓 42) It’s on the second(third) floor. 在二 (三 ) 樓 43) Excuse me. Where is the washroom 對(duì)不起，請(qǐng)問(wèn)盥洗室 (電梯 ) 在哪兒？ (restroom,elevator) This way ,please. 請(qǐng)這邊走。 32) I’m sorry about this. 對(duì)此表示歉意。 24) It’s my pleasure . 很高興為您服務(wù)。 10) May I speak to your General Manager? 能和你們總經(jīng)理說(shuō)話嗎？ Speaking. 我就是。 3) How are you ? 您好嗎？ Fine ,thanks. And you ? 好的，謝謝。您呢？ 4) Wele to our hotel(restaurant, shop). 歡迎您到我們賓館 (餐廳、商店 ) 來(lái)。 11) Sorry. He is not in at the moment . 對(duì)不起，他現(xiàn)在不在。 With pleasure . My pleasure . 25) I am at your service. 樂(lè)意為您效勞。 33) I apologize for this. 我為此道歉。 4 44) Turn left/right. 往左 (右 ) 轉(zhuǎn)。 告別語(yǔ)： 53) Goodbye. 再見(jiàn) . 54) See you later. 等會(huì)見(jiàn)。 (67) Your room is confirmed for that day. We look forward to serving you. 您要的那一日房間已經(jīng)確認(rèn)了。 (76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want. 打外線請(qǐng)先按 9，聽(tīng)到聲響后再按您所要的號(hào)碼。 (87) I’ll show you to your room. Would you e this way? 我?guī)ツ姆块g。 (96) Good evening, sir. Your laundry is ready. Would you see if they are all right? 晚上好，先生。 (110) What time would you like your table? 您什么時(shí)候來(lái)用餐。 (120) Room service. Can I help you? 送餐服務(wù)。 (128) We’ll give you a 10%(ten percent ) discount . 我們給您九折優(yōu)惠。 9 (139) I’m afraid it’s against the hotel’s regulations . 這是違反飯店的規(guī)章制度。 (144) Please don’t worry ,sir (madam) . 先生(夫人 ) ，請(qǐng)不必?fù)?dān)憂。 (150) You have made a good choice . 您真會(huì)買東西。 I also get some souvenirs there？ 也可以買到紀(jì)念品嗎？ is a counter selling all kinds of souvenirs． 有個(gè)柜臺(tái)出售各種各樣的紀(jì)念品。d like to try some Chinese food today． B： The Chinese restaurant is on the second floor． A： What are the hours at the restaurant？ B： Breakfast 6∶30 to 9∶00 a ． m．； Lunch 11∶30 a ． m． to2∶00 p ． m．； Dinner 5∶30 to 9∶00 p． m．． A： Thank you． B： You39。 13． It39。m looking for a man whose name is John． 我在尋找一位男士，他的名字叫約翰。 12． They are in suite 705． Let me phone him． 他們住在 705 號(hào)套房，我來(lái)給他打電話。clock in the afternoon ． B： Good， I39。s my pleasure． 15 Words and Expressions register n．登記簿 Chicago n．芝加哥（美國(guó)城市） li