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【正文】 ns排列結(jié)果及建議–Highest payoffs first高效率為先–Quick fixes, then longterm solutions快速成效次之，最後為長線的l Limit the data (有選擇性 ) 37Wheel38Change 變革 The new external situation新的外在場景39Unfreezing the Status QuoDesired StateStatus QuoRestrainingForcesDriving ForcesTime40Transition 過渡The internal psychological process people go through人要經(jīng)過的心理過程41Bridges’ Change Model碧斯的變革模式離開舊有 中立區(qū) 從新開始 42Endings 離開舊有Letting go of the past放手Predominant emotion is fear—losing something of value主要的反應(yīng)是恐驚：因為失去What helps—twoway munication, empathy, involvement幫助：雙向溝通了解，讓其參予43Neutral Zone 中立區(qū)Trying out the change嘗試Predominant emotion is confusion—Will it work? Will I succeed?情緒：迷網(wǎng)，可行嗎？What helps—twoway munication, empathy, involvement幫助：雙向溝通了解，讓其參予44Beginnings 從新開始Commitment to the change委身於變革Positive attitudes prevail—the change is working out開始轉(zhuǎn)為正面積極What helps—Reinforcement of efforts, celebrations of success幫助：強化，鼓勵4546Types of Evaluations評估l Process evaluations過程l Results evaluations結(jié)果47Evaluation Planning評估的計劃l What do we want to know? 要知的是甚麼l What should be measured to determine what we want to know? 如何去量度l Where should the data e from, and how should it be collected? 資料何來l When should we measure? 時間l What will be done with the results? 如何去處理結(jié)果48Kirkpatrick Modell Results Data結(jié)果l Reaction Data反應(yīng)l Behavior Data行為l Learning Data學(xué)習(xí)49
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