企業(yè)管理咨詢技巧-wenkub
2023-03-02 13:24:30 本頁面
【正文】 影響的對象的其中沒有從屬關(guān)係的5Problem 難題The difference between what “is”and what “should be”「應(yīng)該」 跟 「現(xiàn)在」 的分別The “gap”統(tǒng)稱「斷層」6An InterventionThe goal or end productof a consulting activity諮詢過程所帶出來的結(jié)果7Three Kinds of Consulting Skills三種技巧l Technical skills技術(shù)l Interpersonal skills人際關(guān)係l Consulting skills諮詢8Consultant Roles 顧問的角色Expert專家9Consultant Roles 顧問的角色Collaborative協(xié)作10Consulting Processl Entry/Contracting 進(jìn)入及建立合約l Problem Identification/Analysis確認(rèn)及分析問題l Goal Setting and Planning 設(shè)定目標(biāo)l Implementation 執(zhí)行l(wèi) Evaluation and Feedback 評估及回饋l Extension, Recycle, or Termination再進(jìn)展，或完結(jié)l Postevaluation 跟進(jìn)11SevenStep ProblemSolving Model解決難題模式12Flawless Consultingl Partnering with clients成為客戶的伙伴l Developing mitment for change建立革新的委身l Acting authentically真誠行動(dòng)l Trusting yourself and your experience自信13Sources of Consulting Projectsl The client客戶l A “third party”第三者引介l The consultant顧客開發(fā)14Entry/Contracting Steps l Initial Contact 初步接觸l Exploration 開發(fā)內(nèi)容l Contracting 訂定合約15Exploration Meeting: Goals機(jī)會開發(fā)會議：目的 l Collaborative consulting relationship 建立可合作關(guān)係 l Clearer image of: 澄清：187。Demonstrate eagerness to help 願(yuàn)意幫助187。Help clarify desired future state了解將來的成果17Exploration Meeting Process (continued)l Explore the help needed 發(fā)掘諮詢空間187。Identify decision maker(s) 有權(quán)決定者18Exploration Meeting Process(continued)l Agree on next steps 同意下一步187。 The project goals
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