【導(dǎo)讀】新編劍橋商務(wù)英語口試必備手冊(cè)（中高級(jí)）。第一單元公司運(yùn)作與管理。Teamwork團(tuán)隊(duì)合作，團(tuán)隊(duì)精神。Team-based以團(tuán)隊(duì)為基礎(chǔ)的。Creativeinnovation創(chuàng)新改革，創(chuàng)新發(fā)明創(chuàng)新精神。Closely-knit（關(guān)系）密切的。Linemanager部門經(jīng)理，業(yè)務(wù)經(jīng)理。Nurture培養(yǎng)，教育，發(fā)展。減少到最少，最小化。Trainingsession一場(chǎng)訓(xùn)練，培訓(xùn)課期。Complementary補(bǔ)充的，互補(bǔ)的。Revitalize使新生，給予新的活力。Trait特征，顯著的特點(diǎn)。在各種工作場(chǎng)合，人們都在談?wù)搱F(tuán)隊(duì)建設(shè)、團(tuán)隊(duì)合作、自己的團(tuán)隊(duì)，但是卻很少有人真正理解如何體驗(yàn)團(tuán)隊(duì)合作以及。如何組建一支精銳的團(tuán)隊(duì)。

　　

【正文】 the pany, such as new policies, new projects and new managers, etc. this will help to reduce the chance for confusion and misinterpretation of key corporate polices and decisions. B: Yes, I’m quite with you here. Information of this kind will help staff members better adjust themselves to the work environment and achieve higher level of performance. A: There should also be information about the latest achievements of the pany as well. B: I agree with you. But… A: And about annual performance reviews and staff appraisals, just to reward hardworking people and look at problems in work. You see… B: Well, you are quite right. But I think we should place emphasis on twoway munication. The newsletter should also focus on the employee side. We should allow our employees to voice their opinions about daytoday work and corporate development. They should also have a chance to ment on the performance of the managers and point out problems in their work. PASS BEC 新編劍橋商務(wù)英語口試必備手冊(cè) （中高級(jí)） 第 12 頁(yè) 共 297 頁(yè) A: That’s a good idea. So let’s put in this column” Voice from the Staff”. B: Besides the contents, the layout is also important. We can use some photos, people usually like to see pictures of themselves and people they know. So it will be able to attract more readers. We can also use cartoon pictures to help illustrate our ideas. A: Good. And don’t fet our pany logo, it will help to promote a sense of belonging and loyalty. And let’s also insert some humour, to make it more readable. B: Finally, I think it should be sent to our employees every other week. A: Well, er…you see, this is a petitive age, news and information keep changing. Why not make it once in every ten days, three different issues every month. B: Alright. And let’s make it short, so people don’t have to spend too much time reading each issue. A: I agree. A: 你是知道的，我們公司正在為全體員工設(shè)計(jì)一個(gè)電子郵件快訊。這確實(shí)是一個(gè)非常好的內(nèi)部溝通的渠道。 B：是的，你認(rèn)為這其中應(yīng)該包括什么樣的信息呢？ A：應(yīng)該包括員工遵循的 具體工作 標(biāo)準(zhǔn)這類文章，以及關(guān)于公司任何變化的信息，例如新政策、新項(xiàng)目和新的管理者等等。這將幫助減少對(duì)公司政策及抉擇的困惑和誤解。 B：是的，我很同意你的觀點(diǎn)。這方面的信息將幫助員工 在適應(yīng)工作環(huán)境及達(dá)到更高的水平進(jìn)行 更好的我調(diào)節(jié) A：也應(yīng)該包括關(guān)于公司最新最新成果的信息。 B：我同意，但是 … A：且關(guān)于每年的績(jī)效考核與員工評(píng)估，只作為員工辛勤 工作的回報(bào)及尋找工作中的問題。你知道 … B：是的，你說的很對(duì)。但是我認(rèn)為我們應(yīng)該把重點(diǎn)放在雙方的溝通上。郵件快訊也應(yīng)該聚焦于員工這一方面。我們應(yīng)該允許我們的員工發(fā)表他們對(duì)日常工作 和公司發(fā)展 的意見 。他們也應(yīng)該有機(jī)會(huì)去評(píng)論管理者得成績(jī)以及指出其再工作中的問題。 A：這是個(gè)好主意。那么讓我們把這個(gè)專欄叫做： “員工之聲 ” B：除了這個(gè)內(nèi)容，排版也很重要，我們應(yīng)該刊登一些照片，人們通常喜歡看到他們自己活著認(rèn)識(shí)的人的照片。這樣能夠吸引許多讀者。我們也可以用漫畫來說明我們的想法。 A：很好。還有別忘了我們公司的標(biāo)識(shí)，這將 幫助我們?nèi)ヌ嵘龤w屬感和忠誠(chéng)度。讓我們來穿插一些小幽默，讓它更具可讀性。 B：最后，我認(rèn)為我們應(yīng)該隔周發(fā)送給員工。 A：是的，可 … 你知道，這是一個(gè)競(jìng)爭(zhēng)的時(shí)代，新聞和信息變化交替。不日我們每隔 10 天發(fā)送一次，每個(gè)月有不同的三期。 B：好的，讓我們盡量簡(jiǎn)短些，這樣的話就不會(huì)花費(fèi)員工太多時(shí)間去閱讀每一期。 A：我同意。 （ 1） Do you think it’s important that managers listen to plaints from employees?(why/why not?) 你認(rèn)為經(jīng)理 聽取員工的申訴是否很重要？ Yes. Complaints from employees usually reflect the problems within the firm, some even show problems of the management. Listening to the plaints helps managers to find problems and ways to resolve them. （ 2） Do you municate with your colleague often and how? 你是否經(jīng)常和同事溝通？是怎樣溝通的？ Yes. I often municate with my colleagues, we share corporate information together, exchange news and views. PASS BEC 新編劍橋商務(wù)英語口試必備手冊(cè) （中高級(jí)） 第 13 頁(yè) 共 297 頁(yè) In most cases, we chat with each other, sometimes we Email to each other. （ 3） What are the advantages of management munications? 管理溝通有哪些優(yōu)勢(shì)？ Management munications can enhance mutual trust, promote employee mitment, boost morale. On top of that, it helps to improve productivity. （ 4） Is it necessary for the manager to have personal contacts with his employees? 經(jīng)理是否有必要親自去同雇員溝通？（為什么） Yes. It is better for the manager go to an employee’s work station rather than make phone calls. Facetoface discussion shows your sincerity and what’s more, it’s more open and direct. （ 5） How important is it to develop the intra of the pany? 開發(fā)公司內(nèi)部互聯(lián)網(wǎng)有任何重要意義 ? In this information age, pany intra tends to be a very effective channel of munication. It’s speedy in relaying the corporate news, management messages, internal changes, etc. and it promotes information equality, as everyone has access to it. Reducing Production Cost 降低生產(chǎn)成本 Result in 導(dǎo)致，造成 Cut corners 抄近路，走捷徑，偷工減料 Greener pastures 更綠的牧場(chǎng)（比喻更好的謀生去處，更好的工作、職位） Deadwood 枯枝，朽木；無用的人 Nuisance 討厭的人或事，麻煩事 Excustomer 過去的顧客，以前的顧客 In the short run 在短期內(nèi) Go through the roof 大大增加，上漲到處乎意料的程度 TQM (total quality management) 全面質(zhì)量管理 Under the umbrella of 在 … 的保護(hù)下 Cost accountant 成本會(huì)計(jì)師 Cost control 成本控制 Prognosis 預(yù)告 預(yù)言 Customer service 客戶服務(wù)中心，客戶服務(wù) Customer satisfaction 客戶滿意度 Cost effective (有 )成本效益的 Competitive edge 競(jìng)爭(zhēng)優(yōu)勢(shì)， 競(jìng)爭(zhēng)力 Costefficient 成本效益高的 Cost management 成本管理 Cut down 削減，減少 Raw material 原料 PASS BEC 新編劍橋商務(wù)英語口試必備手冊(cè) （中高級(jí)） 第 14 頁(yè) 共 297 頁(yè) To a large extent 在很大程度上 Costconscious 注重節(jié)約成本的 Production line 生產(chǎn)線，流水線 Ergonomics 功效學(xué) Specialist 專家 Userfriendly 方便用戶的 Shift work 倒班制，輪班工作（一半指三班倒，即 day shift, evening shift,以及 night shift） Permanent schedule 固定班（亦稱 fixed schedule） Rotating schedule 輪班制 Out of step with 與 … 步調(diào)不一致 Adjust to 對(duì) … 適應(yīng) Fight off 竭力避免 Body rhythm 生理節(jié)奏 Stressful （心理、生理或情緒上的）緊張、壓力 Out of step with 與 … 不協(xié)調(diào)，失調(diào) Consultancy service 咨詢服務(wù) Night shift blues 夜班憂郁癥 All this 所有這一切 Health counseling facilities 健康咨詢?cè)O(shè)施 Health facilities 健身設(shè)備 Round the clock 24 小時(shí) Translate to 轉(zhuǎn)化為 Hazard 危害，公害 Adequate lighting 充分的照明，足夠的照明 Proper heat 適當(dāng)?shù)氖覝? Reducing Business Costs 降低經(jīng)營(yíng)成本 Cost reduction is an important factor in improving the state of a business. 降低成本是改進(jìn)企業(yè)狀況的一個(gè)重要因素。 It can obviously result in higher profits and a stronger enterprise. 它可以明顯地提高利潤(rùn)，壯大企業(yè)。 Most business leaders and managers would like to reduce costs, but many find it difficult to do the right things. 大多數(shù)企業(yè)主管和經(jīng)理都想降低成