【正文】 agers and point out problems in their work. PASS BEC 新編劍橋商務英語口試必備手冊 （中高級） 第 12 頁 共 297 頁 A: That’s a good idea. So let’s put in this column” Voice from the Staff”. B: Besides the contents, the layout is also important. We can use some photos, people usually like to see pictures of themselves and people they know. So it will be able to attract more readers. We can also use cartoon pictures to help illustrate our ideas. A: Good. And don’t fet our pany logo, it will help to promote a sense of belonging and loyalty. And let’s also insert some humour, to make it more readable. B: Finally, I think it should be sent to our employees every other week. A: Well, er…you see, this is a petitive age, news and information keep changing. Why not make it once in every ten days, three different issues every month. B: Alright. And let’s make it short, so people don’t have to spend too much time reading each issue. A: I agree. A: 你是知道的，我們公司正在為全體員工設計一個電子郵件快訊。 be fully engaged in the delivery of the pany’s strategy and the Nokia Way. 公司通過這種做法，切實傳 播公司的運作策略以及 “諾基亞之道 ” Nokia promotes a culture where good munications practice is integrated into every day interaction with and between employees and where shared vision and goals, shared knowledge, openness, speed and integrity are paramount. 諾基亞公司倡導這樣一種公 司文化：將良好的溝通習慣融入公司于員工以及員工與員工之間的日常交往之中。 B：是的，我非常同意你的看法。 Therefore, executives, managers, and anization staff members universally explore ways to improve business results and profitability. 因 而，行政主管、經理以及組織的普通員工 無不對提高企業(yè)績效和盈利能力的辦法進行探討。 Even though you have a specific job function and you belong to a specific department, you are unified with other anization members to acplish the overall objectives. 即使你屬于某個工作部門，有著具體工作職責，你仍然要與其他同事團結一致去實現(xiàn)這些總體目標。 B:是的，我們需要想出此次活動的重點。 A：是的，相互了解和相互信任對于有效的團隊建設是必不可少的。這將加強相互的理解及信任。那么讓我們把這個專欄叫做： “員工之聲 ” B：除了這個內容，排版也很重要，我們應該刊登一些照片，人們通常喜歡看到他們自己活著認識的人的照片。 A：我同意。你知道 … B：是的，你說的很對。 PART ONE Interview (1) What are the methods of munication to staff in most panies?大多數(shù)公司采用什么方式和員工進行溝通？ The most popular munication methods include: facetoface munication, Emails, telephone, noticeboards, etc. nowadays, the Intra is a very effective method of munication. (2) Do you think you are good at municating with your boss?(Why?/Why not?)你覺得自己善于和上司溝通嗎？ Yes. I think I’m quite good at municating with people. Whenever I have some new ideas or resentment about my work. I’ll talk to my boss face to face. I’m very frank and openminded, ready to accept different opinions. (3) Is it important to let your manager know your ideas about work?(Why) 讓你的上司知道你對工作的看法是否重要？ I think it’s very important. You see, I often make suggestions to my boss about internal development, and discuss areas I would like to improve on. In this way, I’m contributing to the overall improvement of the pany. (4) Do you think people can be trained to municate more efficiently （ Why） 你認 為通過培訓人們是否可以更有效地進行溝通？ Yes. I think it will be very helpful if employees get chances to attend training courses on interpersonal skills. Such training will enable them to municate more effectively. Part Two: Minipresentation What’s important when…? Communciating management messages to the staff 和員工溝通管理信息需要考慮哪些要點？ ? Overall purpose 整體目標 ? Feedback on performance 對工作表現(xiàn)的反饋 PASS BEC 新編劍橋商務英語口試必備手冊 （中高級） 第 11 頁 共 297 頁 ? First of all , I think it’s important to clearly state your overall purpose and expectations. In this way, employee know exactly what they should do to meet work requirements and to achieve performance excellence. In addition to this, providing feedback on their performance is also important. On the managerial part, performance reviews help managers to keep track of possible problems in their own work. On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job. Besides, managers should be more open in sharing information with their subordinates. They should let employees know in advance any proposed changes before they actually occur. This will enhance mutual understanding and trust. 首先，我認為清晰的陳述你的總體目標和期望是很重要的。我們可以組織像漂流、航海和攀巖等戶外探險。當團隊成員有強烈的合作意識，他們將會共同努力達到共同的目標。PASS BEC 新編劍橋商務英語口試必備手冊 （中高級） 第 1 頁 共 297 頁 目錄 1. Teamwork 團隊合作 1 2. Reducing Production Cost 降低生產成本 12 3. Internal Communications 內部溝通 8 4. Reducing Overheads 減少管理費用 18 5. How to Deal with a Heavy Workload 如何應對繁重的工作 23 6. Work Environment 工作環(huán)境 27 7. Logistics 物流 32 8. Business Ethics 商業(yè)道德 37 9. Recruiting amp。 團隊成員的通力合作也對會直接影響團隊成功的失敗。 B：我同意你的看法。《諾基亞人》雜志采用四種語言出版：英語、芬蘭語、漢語和德語；諾基亞新聞 服務網每天提供在線的公司新聞；還有企業(yè)內部互聯(lián)網，提供大量詳細的公司信息。 B：我同意，但是 … A：且關于每年的績效考核與員工評估，只作為員工辛勤 工作的回報及尋找工作中的問題。 B：好的，讓我們盡量簡短些，這樣的話就不會花費員工太多時間去閱讀每一期。這樣能夠吸引許多讀者。 PART THREE Discussion Email Newsletter You pany would like to introduce an Email newsletter to send to all members regularly. You have been asked to help coordinate the project. Discuss the situation together, and decide: ? what kinds of articles and information should be included ? what the newsletter should look like and how often it should be sent 電子郵件快訊 你們公司意欲創(chuàng)建一份電子郵件快訊，定期發(fā)給全體員工。 （ 1） What are the characteristics of a good team? 一個良好的團隊有哪些特點？ Characteristics like mutual trust, cooperation, m