新編劍橋商務(wù)英語高級第三版-第module-5-module6-資料下載頁
2025-04-04 01:03本頁面
【正文】 t when we place an order, it’s quite often the case that you don’t have exactly what we want in stock and you offer us a substitute instead. Let me give you an example: we want engineer wood flooring in a natural oak and you only have it in a stained oak. On the whole we try to be flexible, but it’s something which seems to be happening more and more and that worries me. Barbara I don’t understand, Pual, and I apologise. It’s something which we are trying to solve. But it’s not really a problem of our own making. It’s a result of shortage in raw material and delays further up the supply chain. We do try to carry reserve stocks of all types of wood, but as you know it’s a sensitive product to transport and store and we often have to rely on what’s available from our suppliers at a given time. That’s just the nature of the product. Paul Yes, I appreciate all that, but explaining it to our customers is another thing. Often they’re just not prepared to wait and if they can’t get what they want exactly when they want it, they’ll go elsewhere. In the end, that’s no good for either of us. Are you saying that the situation is unlikely to improve because if you are… Telephone expressions (page 62)ExampleA Hello, is John there?B Sure, I’ll just get him for you. A Thanks a lot. 1 A Can I speak to Yan Lin, please?B I’m sorry, the line is engaged. Would you like to hold?A No, that’s OK. I’ll call back later. 2 A I’m afraid Mr. Chiu is out of the office today. B OK. Can you take a message? A Of course. I’ll just get a pen and paper.3 A Hello, Morris Industries.B Can I have the sales department, please?A One moment. I’ll put you through. 4 A I’m afraid our puters are down at the moment. B But I need the information by the end of today. A OK, I’ll get back to you as soon as possible I can. B Thank you. I’d appreciate that. 5 A How can I help you? B Can you ask Esther to bring her laptop with her? A Sure. I’ll make sure she gets the message. B Thanks.6 A I’m calling about Mr. Signelli. Is his bill for $3,000 or $3,500? B One second. I’ll just check my records. 7 A Can I speak to Sarah, please? B Hang on. I’ll see if she’s back from lunch yet.8 A So, it’s the Taj Mahal restaurant at 1 o’clock. B Great. I’ll look forward to seeing you then.
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