【正文】 ask if my flight was on time ,and the man said that there might be a delay because of the snow,But when I arrived at the airport ,there were no woman at the information desk told me to go back to my hotel and said they were going to close the airport,and she didn’t know for how long. 3 I couldn’t plain about airline sent a taxi to collect me from my the airport,they took me straight to the desk to check my case in. I didn’t have to they let me sit in the First Class Lounge,even though I didn’t have a first class woman in the lounge said she would bring me some food from the buffet if I was hungry .Then ,when it was time to go ,they pushed my wheelchair all the way to my seat on the plane ,And during the flight,they couldn’t do enough for me. 4There’s one every it’s not the baggage handlers,it’s the flight attendants,or even the pilots .The last time I travelled,it was the air traffic ,but they weren’t stopping for the whole day,just for four hours,just long enough to cause absolute chaos .The announcement said there would be no cancellations that day ,only that meant that I missed my connecting flight in Frankfurt and had to fly out to Chile the following day. At the hotel 1R Good may I help you?G Yes,hello. I’m phoning to check if my online booking went through . I haven’t received any confirmation.R When did you make your booking?G Last Tuesday,the 14th.R Could I have your name,please?G Yes,it’s Johanson.R Let me ,Mr Johanson,we have a booking for you for Thursday,the 23rd,for one night.G you. 2P Can I help you with your luggage,Madam?G Yes,please. I’ve got some very heavy ’re over there,on the right.P Here you are, is your room?G I’m sorry,these two big suitcases aren’t this small one isn’t mine either.P They were the only suitcases on the right.G Oh, I meant to say ‘on the left’.One big suitcase and two small ones. I’m terribly sorry.P No problem,Madam. 3G Who’s there?C It’s Alice,the chambermaid. …Good morning , I clean your room now?G Yes,of course. I’m going out …the reception desk said I could give you my that right?C Yes,that’s leave your laundry in this bag.G I need this pair of trousers cleaned. I’d like to wear them this evening .Do you think they will be ready by then?C I’m sure we can manage that, time this evening?G I’ll need them before eight o’clock.C That’s no problem.G Thank you very much. 4W Are you ready to order,Sir?G No, I just can’t would you remend?W Well,would you prefer meat or fish?G I don’t really want meat or fish today. I’d like some vegetables.W Then maybe you would like to try our dish of the day. It’s made with local organic vegetables.G Yes,that’s sounds a glass of red wine,please. 5S Hello,Business is Christine may I help you?CS I’m in the main conference room and I’ve got a bit of a problem.S What’s the problem exactly?CS Well , I’ve connected my puter to the video projector,and the Internet also seems to be working ,but at this speed I won’t be able to give my presentation. I need a faster connection.S I’ll call the technician,Madam.CS Thank you .And ask him to e immediately . I’m getting nervous.S I’ll get him to e as soon as possible. Arranging business travel1The next train to depart from platform six is the seven fiftyfive to Manchester.2The eight fifteen Glasgow to London coach is now ready for make your way to the coach immediately.3Network Southwest apologies for the late arrival of the Bristol train will now arrive at twentythree fifteen.4Due to a baggage handlers’dispute,all remaining flights today have been will be no flights until oh seven hundred hours tomorrow morning. Arranging business travelTA Good I help you?J Good . I’d like to book a flight to Paris Charles de Gaulle Airport,from London Heathrow,for tomorrow night.TA For how many people?J One adult. I see there’s an Air France flight at .TA Let me see, we are ,flight AF2271..I’m afraid the flight is fully booked…but I see that there are still places on the six o’clock flight.J No,that’s too early.TA Well,there’s a British Airways flight at .J No, that’s also too early. I wanted a flight after 8pm.TA Well,the British Airways flight is fully booked anyway. I’m afraid the Air France flight is the only one after eight o’clock.J What about Wednesday morning?He needs to land at Charles de Gaulle by 9am.TA Both Air France and British Airways have flights arriving at ,or before , BA flight leaves at and arrives at ,whereas the Air France flight leaves later but gets there at 9am you have any preference?J Well,the British Airways flight gives him more there a seat still available on that one?TA Yes,there is a seat you like to make a booking?J Yes,please.TA Can I have the passenger’s name,please?J Yes ,it’s Mr Michael,MICHAEL,Burnett,BURNEdoubleT.TA Do you have an account with us?J Yes,the account code is LTBC1784.TA Thank ,the booking is for one passenger on British Airways flight BA395 at .J Let me take a note of BA395,at .TA That’s right.J Could you send an to confirm the booking?My name is Judith ’ve got the address.TA Yes,of course,Ms Baird.J Thanks. Bye.Module 7 Hotels of the futureI Good this week’s Business Unusual,I’m talking to Aisha Ghadir ,the chief executive officer of Hydro Palace ,Ms Ghadir,from the name of your pany,we can clearly understand that you are in the hotel I believe there is something rather special about Hydro Palace Hotels.A Well ,we provide a luxury service for an exclusive what is unusual about our hotels is the fact that they’re underwater.I When you say ‘underwater’,I assume you mean on the coast or at the water’s edge?A No,our hotels really are underwatera true submarine holiday experience!I Indeed!And not for the average family holiday budget,I suspect.A Well,the hotels are not cheap to build,and maintenance and runn