【導(dǎo)讀】洲際酒店總經(jīng)理酒店籌備作業(yè)手冊GMPRE-OPENING

　　

【正文】 anager review and necessary revisions 2 Staffing Plan Hiring Dates and number of staff 3 Preparation and timing of first year Budget b Discuss Staffing matters 1 1 Organisation chart for new hotel 2 Possible candidates for department heads and approval coordination 3 Housing for General Manager and staff temporary and permanent c Explain Critical Path 4 Highlight Administrative Matters relevant for hotel opening a Checklist of InterContinental Hotels Group programs that hotel will need to enrol eg Guest Survey GSTS Employee Survey ESPS etc b Regional office approvalawareness procedures for General Manager c Power of attorney for bank signatures and arrange if required d Remendations re bank lawyer and auditor e Regional Office administrative calendar for new hotel f Uping Regional schedule for General Manager Workshops and department head workshops g Complaints and Regional method for handlingcoordinating 5 Explain Policies that needs to be addressed for a new hotel a Use of hotel car b Vacation policy for expatriates and local employees c National and religious holidays d Hiring policy e Layoff policy f Probationary period for new hires g Employee termination policy h Sickness procedure i Disability procedure j Overtime policy and procedure for General Managers approval k Bonus policy if applicable year end holiday etc l Severance pay policy m Who lives in hotel n Who eats where Dependent meals o Staff transportation p Expatriate dependent education which language available q Expatriate promises and transfer opportunities r Training for local employee replacement of expatriates s Department head privileges t Employee privileges meals city ledger etc u Medical insurance and related benefits v Pension or retirement plan or policy w Policies on store rentalsconcessions with respect to this hotel project x Cash advance loans uniform allowance to employees y Department head policy inhotel and outside of hotel z Unusual policies prevalent in location of new hotel 1 Also refer to Point 5 below Policies to be discussed for new hotel __________________________________________________________________________________________________________ ____ 8 Hotel Opening Manual InterContinental Hotels Group 16 MEETING WITH NEW GENERAL MANAGER HUMAN RESOURCES 1 Show where the relevant material and templates can be found on IConnect 2 Explain Key Tasks during the PreOpening and Critical Path a Discuss Financials Preopening budget Staffing Plan First year Budget b Discuss Staffing matters Organisational Chart Staffing Plan Hiring Dates and Number of Staff Key Executives Possible candidates Approval and coordination c Explanation of Critical Path 3 Discuss following topics and make remendations or suggestions a Any known expatriate problems work permits number allowed b Where and how to recruit needed hotel staff c Preopening staffing schedule by position d Timing guidelines for staff arrival including training staff from Corporate and Regional offices e Types of languages required by staff members f Salary levels for various positions in hotel g Remended coordination with regional office on positions filled to avoid duplicate effort h Regional assistance available for staff recruitment i Explanation of appropriate existing manuals collateral InterContinental Hotels Group websites etc that should be made available to the opening team 4 Discuss local situation for preparing Staff Orientation Handbook a Hours worked per week in various departments b Vacation policy c National and religious holidays d Employee probationary period e Sickness proce