【正文】 onge 海綿 window washing brush 玻璃刷Wet floor sign 濕地牌 drop sheet 廢布草 dust window and frame 用干抹布把灰塵擦下去a. With dry cleaning cloth用干布擦b. Place drop sheet 把廢布草鋪上c. Station ‘wet floor ’sign 立濕地牌 window 刷玻璃with wet window brush wet glass from top to bottom 用濕的玻璃刮從上到下把玻璃潤濕 window 清潔玻璃Start on left side upper er and move squeegee down in half circular movement to bottom從上角開始平衡移動成半圓型依次到底部Repent strokes until window is dry 從復(fù)去擦直到擦干Soak up excess water a long bottom of window用抹布把底部水擦干Wipe corner 把邊角擦干凈 結(jié)束工作Remove drop sheet and wet floor sign 把廢布草和濕地牌撤掉Mop spoilage on floor 清潔被污的地面 Mini bar room attendantEquipment needed：準(zhǔn)備工具Par stock in pantry 酒水在倉庫里有一定的庫存量Mini bar vouchers 酒水單Task: prepare trolley 準(zhǔn)備好酒水車Stock trolley with required par level 在酒水車上放一定量的酒水Place vouchers on trolley at allocated space酒水車放在指定的位置Task: check occupied rooms 仔細(xì)檢查有客房Check mini bar pare list of items on vouchers. Against actual contents of bar檢查酒水時，先對照表格里的數(shù)量進行檢查Fill out mini bar vouchers from guest room with your name date time room number 填上酒水單，服務(wù)員的姓名，日期，時間，房號Enter items consumed into vouchers把房間的酒水消耗填寫帳單Take top copy of voucher把一張單拿下來Place it at allocated space on your trolley or use the telephone to enter consumption把第一張單放在指定位置或打電話通知前臺客人消耗的酒水?dāng)?shù)量Floor supervisor will pick it up解釋：主管把第一張單存入檔案By telephone will automat tic ally be changed to the bill? 解釋：用電話時，電話會自動打入客人的帳單 Take second copy and refill mini bar with items recorded把第2張單拿下來根據(jù)單的內(nèi)容補填酒水Make second copy and sign with time 把酒水單填好后，作好記錄，簽好時間(mark on top left corner) 在酒水單左上角作好標(biāo)記證明酒水以補完P(guān)lace second copy on trolly 把第2張單放在酒水庫指定位置，送到前臺Task3.Due out room 檢查預(yù)期結(jié)帳房間1. Proceed to room and check bar 按照一定程序進入房間檢查酒水2. Fill out voucher like in occupied room 就向檢查有客房一樣，把酒水單填好（性名，時間，日期，房號）3. Enter items consumed 把客人所消耗的酒水填入帳單4. Call F/O cashier and advise of consumed items or punch consumption in to telephone把電話打入前臺收銀，通知收銀客人消耗的酒水或直接打電話自動打入帳單里5. Write name of cashier and time you in formed the cashier(top right er of voucher)通知時一定要記錄，記在帳單的右上角，寫上收銀的姓名，工作號和時間6. Place top copy of voucher on trolley (at assigned space) 把第一張單放在酒水車指定位置 7. Use second copy to replenish mini bar 用第2張單記錄，把MINI BAR 的酒水補充好8. Mark second copy (with slack at top left corner of voucher) 第2張單作好記錄（在帳單左上角撕開個口）9. Signtle time under your signature同樣在下面簽上姓名，時間，日期10. Place voucher copy on your trolley 把第2張單放在車統(tǒng)一的位置Task 4.Check out rooms檢查離店客房1. Repeat occupied room steps 重復(fù)有客房的步驟2. Mark clearly on the voucher that room has checked out 仔細(xì)的清楚的在酒水單上標(biāo)明房間以結(jié)帳Task 5.Double lock and DND rooms 雙重鎖和拒絕打掃的房間Report this room number to your supervisor at the end of your shift 在下班前一定要將雙重鎖和DND房間報告給主管，由主管安排給下一個班次Task 6.End of duty 下班前怎么做 Place back mini bar from your trolley to your mini bar cupboard把酒水車盛下的酒水放回酒水柜 Place copies of vouchers at assigned space (for supervisor to requisition for restock) 把酒水單兩聯(lián)分別訂在一起統(tǒng)一放在指定地點，主管按照每天的酒水消耗重新補充酒水Evening room attendant service 晚間服務(wù)員工作單Equipment neededTrolley 工作車 “good night ”amenities 晚安禮品 “good night ”card 晚安卡 work sheet 工作單 pen 筆 Task 1 .Enter guest room 進入房間1. After ringing the bell 3 time and announcing yourself 按門鈴三次，自報家門2. switch on master switch 打開總開關(guān)Task 2. Clean room 清潔房間Close curtains 拉上窗簾Empty ashtray into was bin 把煙灰缸里的垃圾倒入垃圾桶Empty was bin into trash bag 把垃圾桶里的垃圾倒入垃圾袋Collect all used chinaglass ware 把瓷器，玻璃器皿收集起來Have into bathroom for cleaning 送到浴室進行清潔Task 3. Turn down bed 開床Remove bedcover/bedspread 撤下床罩1. Pull back getting over pillow把枕頭輕輕放回原處（客人物品放在旁邊）2. Fold bed cover 把床罩疊起來3. Top towards bottom of bed 3/4 down 靠近床頭板一頭的床罩3/4之處折疊到中線4. Bottom towards the bed head 3/4 up床裙自床頭3/4處折疊過來5. Fold knight side to center 右面向中間疊過來6. Fold left side to center 左邊向中間疊過來7. Fold on more time 然后在對折8. Bottom dresser drawer放在化裝臺的底層抽屜里9. Closet shift 衣柜的架子上10. Luggage bench 行李架上Prepare bed 準(zhǔn)備鋪床1. Pull bed first sheet blanket second sheet into a triangle 把第一張單以及毛毯第二張單翻過來，拉到90度角，毛邊疊起2. Fold neatly 疊放整齊3. Smooth sheets 把床單拉平4. Place amenities擺放禮品5. Place good night can and card onto bed side table 把晚安卡和糖果放在床頭卓上 6. Place foot mat one prepare with logo facing guest 把腳墊放在床邊，店輝靠床位置（每一個客人都有）Task guest belongs 把客人的物品擺放整齊1. Fold tidy guest clothes/shoes 把客人的衣服疊好，鞋子擺放整齊2. Place pajama/night dress on bed 把睡衣擺放在床尾Task 5. clean bathroom清潔浴室1. Replace towels 更換浴巾2. replenish guest supplies 把客人的備品補齊3. place rubber mat into bathtub 把防滑墊放入客人的浴缸4. place shower curtain into bathtub把浴簾放在浴缸里5. partially draw shower curtain把浴簾拉到一半6. place bath mat in from of bathtub將地巾放到浴缸前7. switch on table lamp and radio進房間時把臺燈和輕音樂打開Task ice basket冰桶冰塊1. place ice into ice basket把冰桶加入冰塊 Task 7. Look around for your last check 環(huán)顧，最后檢查 your eyes move around the room 用眼睛做最后檢查2. make minor adjustments if finny short ing假如發(fā)現(xiàn)一點缺陷一定要調(diào)整3. leave room離開房間4. mark your worksheet 填寫工作單Turn down service 對話Room maid: Turn down service ,May I e in ? Good evening 開夜床服務(wù)，我可以進來嗎？晚上好，先生Guest: oh, we are expecting some friend .could you e back late? 奧，我在等幾位朋友，回頭你來好嗎？R: certainly sir ,but it is 9 a clock and I go off at 10:00pm ,would it be convenient if I return at 9:45? 當(dāng)然，可是現(xiàn)在九點了，我們十點下班，我9：45 回來好嗎？G: I do not know, they are a little late 我不太清楚，他們可能要晚點R: Do not worry , put out a DND sign and if I see I wont knock again 不要擔(dān)心，請把DND 掛出來，我看到牌子就不會在打擾你了G: Then we wont get a turn down? 那么你是不是不給我開夜床服務(wù)了？R: Oh, you will ,I will let the over night staff know , They will e in when you remove the sign 你會有開夜床的，我將讓晚班開，當(dāng)你拿掉DND 他就會來服務(wù)G: You have been ,so helpful thanks 你太關(guān)心我了，謝了R: Do not mention it, good night sir, and do have a pleasant evening 不客氣，晚安先生，希望晚上您過的愉快Shoe shine service 擦鞋服務(wù)Equipment needed:Chalk 粉筆 hard brush 硬毛刷 selection of colored sho