酒店入職培訓(xùn)資料-資料下載頁(yè)
2025-04-06 05:29本頁(yè)面
【正文】 ? Have you got a reservation ?Yes , I have already .No , I haven’t . 向客人介紹房間類型What kind of room would you like, sir /madam?Our hotel has a total 210 rooms ,posing of single rooms ,double rooms ,triple suites, deluxe doule rooms , deluxe small suites , deluxe suites ,administrative suites in japanese , American,Victoria and European styles . 問(wèn)客人訂幾間房How many peaple do you have ,please ?How many peaple are there in your party ?How many rooms would you like? 檢查是否有余房 Please wait a moment .Let me have a check .I have to check if there’s a room available .I’ll have to check the puter records . 填寫(xiě)登記表May I know your name ?Would you mind filling in the registration form ?Would you please fill in this memo ? 請(qǐng)客人出示有關(guān)證件Would you please show me your ID card ?Would you please shou me your passport ? 詢問(wèn)客人離店時(shí)間Please tell me when you are checking room ?How long will you be staying ?For which dates ?How long do you intend to stay? 向客人報(bào)房?jī)r(jià)What’s the room rate /the price /the daily rate for a single room ?It’s 200RMB for a single room .The room rate for a single room is 200RMB. 客人詢問(wèn)折扣及應(yīng)答Is there a special rate for a group reservation ?Can I have a discount ?Any discount for a single room ?What discount do you offer for a single room ?There is a per cent discount .I’ll give you a % discount .We offer % discount for a single room .向客人介紹房間設(shè)備設(shè)施 room facilities : aircondition , color TV , telephones , carpet ,bathroom , sauna , living room , hotwater supply . Our rooms are equipped with aircondition , TV , telephone……,and other upto –date facilities . English Training for cashier1. Word List 單詞表cashier 收銀員 cash 現(xiàn)金 deposit 押金 receipt 收據(jù) bill 帳單 equivalent 相等 invoice 發(fā)票 memo 便箋 sign a bill 簽單credit card 信用卡 check out 結(jié)帳exchange rate 兌換率 mischeck 算帳出錯(cuò)traveller’s check旅行支票 Master card 萬(wàn)事達(dá)卡foreign currency 外幣 Visa card 東美卡be equivalent to 相當(dāng)與 Great card 長(zhǎng)城卡peony card 牡丹卡 Dragon card 龍卡US dollars 美元 HongKong dollars 港幣Pound sterlings 英鎊 RMB 人民幣Useful Sentences 常用句型我可以幫你什么忙嗎？May I help you ? 您打算什么時(shí)候結(jié)帳？When would you like to check out ?請(qǐng)問(wèn)您用哪種方式付款？How do you wish to settle your bill ?What kind of checks have you got ?您用銀行卡嗎？Have you got a bank card ?請(qǐng)您填寫(xiě)這張表格并出示您的護(hù)照，好嗎？ Would you please fill in this memo and show me your passort? 請(qǐng)您交一些押金好嗎？ Would you please pay some deposit? 請(qǐng)您稍等一下，我給您開(kāi)張收據(jù)。 Please just a minite , I’ll write a receipt for you . 這是您的帳單，請(qǐng)檢查一下。 Here is your bill ,sir ,please check it . 請(qǐng)您檢查一下并保存好這張便箋。 Please have a check and keep the exchange memo. 我想知道今天的兌換率。I’d like to know today’s exchange rate.您想兌換多少錢(qián)？How much would you like to change ?按照今天的兌換率。 According to today’s exchange rate ,every US dollar in cash is equivalent to yuan RMB. 如果我的人民幣用不完怎么辦？ What should I do with the RMB left with me ? 您可以用這張收據(jù)去中國(guó)銀行或者機(jī)場(chǎng)的外幣兌換處兌換回來(lái)。 You’ll have to go to the bank of china or airport exchange office to change it back into dollars by showing the memo.對(duì)不起，我們這里不兌換外幣。 I am sorry we don’t change foreign currency here.新員工培訓(xùn)教材銀海國(guó)際度假中心人力資源部編著二00五年七月一日28 / 2
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