【正文】
repair invoice 解釋維修內(nèi)容及質(zhì)量報告 Explain repair and quality report 將車輛及鑰匙交與客戶 Hand over vehicle and keys to customer 將客戶帶到維修顧問面前 Transfer of the customer to the respective service advisor 感謝客戶并道別 Thank customer and say goodbye Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 27 提供給客戶的信息 What information is given to the customer? ? 工作內(nèi)容 the work carried out on the vehicle ? 發(fā)票內(nèi)容 the position of the invoice ? 終檢結(jié)果 the defects discovered on the vehicle ? 車輛的總體情況 the general technical condition of the vehicle ? 下次必做的工作 work that may bee necessary later Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 28 Reception Problems 8. 跟蹤服務(wù) Followup Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 29 跟蹤服務(wù)的目的 Aims of the Followup 交車后 3天之內(nèi)與客戶聯(lián)系 Contact customer latest about 3 days after he has taken the vehicle back 就每一項工作結(jié)果討論 Discuss the results with the respective service teams 更新客戶檔案 Update customer database 更正錯誤 Initiate corrective actions 記錄客戶建議 Document the customers ments 分析結(jié)果 Analyse the results Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 30 維修顧問評估 Service Advisor Performance Evaluation Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 31 Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 33