平衡計分卡scorecardbasics-3(nxpowerlite)-資料下載頁
2025-02-21 14:47本頁面
【正文】 dentification of metrics must be top down, starting with business strategy and cascading downward into the domain of HR until suitable measurement items can be identified. Who in the anization can and should decide which HR metrics are valueadded? Decision 2—For the strategic perspective, HR should identify metrics because HR is best positioned to answer people capability questions. Decision 3—For all other categories, line input should drive metrics decisions because only the line can determine which measures will enable it to assess whether HR is meeting its requirements. Question Decision Should the process of identifying aligned metrics flow from the top down or from the bottom up? Decision 1—If metrics are to be truly aligned with business imperatives, identification of metrics must be top down, starting with business strategy and cascading downward into the domain of HR until suitable measurement items can be identified. Who in the anization can and should decide which HR metrics are valueadded? Decision 2—For the strategic perspective, HR should identify metrics because HR is best positioned to answer people capability questions. Decision 3—For all other categories, line input should drive metrics decisions because only the line can determine which measures will enable it to assess whether HR is meeting its requirements. Cascading –Mapping and Linking (metrics) What are the strategic goals of the business What Are The People Imperatives to Achieve the Goals What Must HR Deliver How will we measure success What are the strategic goals of the business Tools ? Environment ? Trade press ? Industry publications ? Government publications and/or Web sites ? Bureau of labor statistics ? Company strategy function ? Business strategy ? Interviews with line executives ? Strategy meetings with line executives ? Interview with CEO ? Company strategic plan ? Business goals ? Interviews with line executives ? Strategic plan published for the pany and each business unit What Are The People Imperatives to Achieve the Goals Tools Strategic Imperatives What Must HR Deliver Tools Tools Result: List of HR Deliverables HR creates a list of total people and service requirements that provides the basis for HR strategy making and measurement Tools Tools How will we measure success Tools Five Minutes
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