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【正文】 970s and early 1980s ? Harvard Business School – Wickham Skinner – William Abernathy – Kim Clark – Robert Hayes – Steven Wheelwright ? 斯金納 Fang Aihua Wuhan University BPR: Business Process Reengineering 業(yè)務(wù)流程重組 ? Michael Hammer, ―Reengineering work: Don’t automate, Obliterate‖ – Seek to make revolutionary changes in business processes – Eliminate nonvalueadded steps and puterizing the remaining ones to achieve the desires oute. ? 邁克爾 . 哈墨 ? 對(duì)工作流程進(jìn)行革命式的改造 ? 消除不能增值的步驟，對(duì)剩余步驟計(jì)算機(jī)化 Fang Aihua Wuhan University Electronic Enterprise 信息化企業(yè) ? Inter –e Business – 因特網(wǎng) ——電子商務(wù) 13 Development of OM as a Field Scientific Management Moving Assembly Line Hawthorne Studies Operations Research Historical Underpinnings Computers (MRP) JIT/TQC amp。 Automation Manufacturing Strategy Service Quality and Productivity TQM amp。 Quality Certification Business Process Reengineering Electronic Enterprise Global Supply Chain Mgmt. OM39。s Emergence as a Field 14 Current Issues 流行觀點(diǎn) (Page 19,Chase) ? Speeding up the time it takes to get new products into production. – Coordination between products designers, process engineers, and production. – To avoid the mon ―silo effect‖ 地窖效應(yīng) ? Developing flexible production systems to enable mass customization of products and services. – The variety choices that customers want 大規(guī)模定制 14 Current Issues 流行觀點(diǎn) (Page 19,Chase) ? Managing global production works. 全球制造網(wǎng) – Assure the ponents produced outside meet design and quality requirements. – Careful selection of suppliers,anticipating local labor and government actions. – Information system to track and monitor. ? Developing and integrating new production technologies into existing production 新的生產(chǎn)技術(shù) Current Issues 流行觀點(diǎn) (Page 19,Chase) ? Achieving high quality quickly and keeping it up in the face of restructuring. 高質(zhì)量 ? Managing a diverse workforce. 多元化的勞動(dòng)隊(duì)伍 ? Conforming to environmental constraints, ethical standards, and government 、道德和政府法規(guī)
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