【導(dǎo)讀】CONFIDENTIAL. Discussiondocument. October1998. KeyElementsofWorld-classMaintenance:. 1. Achieveworld-class. Maximise. effectiveness. Maximiseefficiency. Equipmentstrategy. Systemsupport. 2. Achieveworld-. classmaintenance. performance. Maximiseefficiency. Equipmentstrategy. Systemsupport. Problemmunication. Performanceethic. Skillbuilding. Maximise. effectiveness. 3. Achieveworld-class. maintenance. performance. Equipment. availability. Maintenancecost. rightjobs. Systemsupport. jobs,identifyroot-causeproblems,execute. Maximise. effectiveness. Maximise. efficiency. Equipmentstrategy. Shutdownplanning,schedulingand. execution. Toolstorage,maintenance,issue. Computersystem. 4. ComponentPoorAver

　　

【正文】 Major jobs are checked for pleteness before released ? Most contractor jobs are checked for quality and pleteness and contractor must plete to satisfaction before job is released ? Each contractor job is checked for quality, pleteness, and correct charge time and contractor must plete to satisfaction before job is released ? No evaluation procedure for contract performance in place ? Major jobs are evaluated, with little feedback to contractor ? Major jobs are evaluated with performance criteria part of the job agreement ? Every job is pletely evaluated and performance criteria is part of contractor agreement ? Tradeoff between internal and contract resources are not evaluated ? Tradeoff evaluated for some jobs based on price only ? Tradeoff between internal and contract resources only done for major jobs ? Continued use of contractors is evaluated based on quality, availability, performance, pricing and internal resource constraints 981009SYQNA001DMCP1 11 MAXIMISE EFFICIENCY: SYSTEM SUPPORT Component Poor Average Good Worldclass Computer system ? No use of puter system with maintenance ? PC maintenance program with little integration to other areas ? Integrated maintenance system with manual interface to accounting and purchasing ? Integrated puter system between maintenance, planning, stores, scheduling, purchasing, payroll and accounts payable ? Information is never plete, accurate or reliable ? Some information is plete, accurate and reliable ? Most information is plete, accurate and reliable ? Information is plete and reliable ? No terminals in maintenance areas ? Some terminals in maintenance areas ? Sufficient terminals in maintenance areas ? PCs in all areas for all users ? No reporting from system ? Batch production of standard reports with little flexible, online reporting capabilities ? Online generation of standard reports with little flexible, online reporting capabilities ? Comprehensive standard reporting is plete and timely with flexible, online reporting capabilities ? Understood only by systems personnel and used for a select applications by ‘power’ users ? Understood and used only by maintenance planners and supervisors to log maintenance activity ? Understood and used by maintenance planners and supervisors and select production and maintenance management. Used to log maintenance activity, effectively plan and schedule work and assist in daily maintenance activity ? Understood and widely used by all, including hourly. Used extensively to log maintenance activity, effectively plan and schedule work, assist in daily maintenance activity, analyse maintenance performance and assist in decisionmaking and aid in regulatory pliance Computer system training ? Little training on system ? Onthejob training for employees ? Training available at user initiation ? Formal training program tailored to specific user needs ? Informal and differing procedures for users ? Defined procedures but not consistently applied in all areas ? Defined procedures consistently applied in all areas for some functions ? Defined procedures consistently applied in all ares for all functions with system in place to update as needed ? No manuals are available ? Manuals are outdated and available in few areas ? Current manuals available in few areas ? Current, userfriendly manuals available in all areas Continued . . . 981009SYQNA001DMCP1 12 MAXIMISE EFFICIENCY: SYSTEM SUPPORT (Continued) Component Poor Average Good Worldclass Equipment history storage and retrieval ? No historical downtime trending ? 10–30% of critical equipment is trended for downtime ? 50–80% of critical equipment is trended for downtime ? 100% of critical equipment is trended for downtime ? No equipment repair history covered ? Repair history for 20–30% of equipment, including 50% of critical equipment ? Repair history for 60% of equipment, including 80% of critical equipment ? Repair history for 80% of equipment, including 100% of critical equipment. Repair history is online and easily accessible ? No closeout data recorded on work orders and many work orders open on system ? Work orders closed regularly with no information ? Work orders closed regularly with description of work pleted ? Complete closeout procedures on work orders to include date of work, crew materials used, rootcause analysis, unusual conditions, work performed and originator informed of pletion ? Equipment history is not used by maintenance ? Informal/inconsistent use of equipment histories for planning execution ? Use of equipment history on all planned work orders ? Full use of equipment history for planned repair execution and equipment analysis ? No equipment information recorded for new equipment ? Some equipment information recorded but not maintained ? Complete equipment information recorded for most items, but inconsistently maintained ? Complete technical data on equipment recorded and maintained