【正文】 ce strategy linked with equipment criticality Lifecycle purchasing strategies Designout engineering Servicing and preventive maintenance Organisational structure Performance ethic Skill building Crossfunctional munications Maximise effectiveness 981009SYQNA001DMCP1 3 KEY ELEMENTS OF WORLDCLASS MAINTENANCE: MAXIMISE EFFICIENCY Overall goals Key elements Primary ponents Achieve worldclass maintenance performance ? Equipment availability ? Maintenance cost Infrastructure support ? Providing the right facilities, materials, and other resources for efficient maintenance execution Planning and scheduling ? Getting the right people with the right information, skills, and resources at the right time doing the right jobs System support ? Providing the right information in order to execute jobs, identify rootcause problems, execute equipment strategies and track performance Maximise effectiveness Maximise efficiency Equipment strategy Problem diagnosis and repair execution Organisational capabilities Job planning for routine work Schedule development and adherence for routine work Shutdown planning, scheduling and execution Parts procurement and issue (stores, ordering, availability and quality) Tool storage, maintenance, issue Contractor management Computer system Computer system training Equipment history storage/retrieval 981009SYQNA001DMCP1 4 MAXIMISE EFFECTIVENESS: PROBLEM DIAGNOSIS AND REPAIR EXECUTION Component Poor Average Good Worldclass Problem munication ? No operations improvement in problem reporting ? Operations report problems with minimal description ? Operations make detailed problem descriptions before repairs ? Operations make detailed problem descriptions before repairs and municate with maintenance during and after repairs ? Craftsmen receive sketchy and inplete job instructions ? Craftsmen receive plete description of tasks with little supporting detail ? Craftsmen receive plete description of tasks and parts ? Craftsmen receive plete information and work order details (estimated labour hours, tasks, materials and equipment history) Rootcause identification ? No rootcause analysis and repair work is often repeated ? Informal/ad hoc analysis on repeat problems and equipment ? Rootcause analysis is done on major equipment ? Equipment is fixed right the first time based on rootcause analysis ? Maintenance has no engineering support ? Maintenance has occasional engineering support ? Engineers do most project work and some rootcause analysis ? Engineers fully support rootcause analysis Repair planning and execution ? Operators do not participate in maintenance repairs or adjustments ? Operators assist maintenance on some tasks and perform minor adjustments/repairs only in an emergency ? Operators assist maintenance on major tasks and do some minor adjustments and repairs but are not trained ? Operators are trained to assist maintenance on major tasks and to execute simple routine equipment adjustments and repairs ? Craftsmen only do assigned tasks ? Craftsmen look at problem and plan on the spot ? Craftsmen know scheduled jobs and participate in planning ? Craftsmen plan simple maintenance work and participate in planning major tasks ? Crews mostly prepare work site (parts, tools, diagnosis, lockout) before starting ? Major equipment and tools are at work site and crew locks out equipment ? Most parts and tools are prepositioned and crew locks out equipment ? Crews are able to start jobs at a pletely prepared work site ? 10% of time is lost to late starts and early quits ? 6–10% of time is lost to late starts and early quits ? 3–5% of time is lost to late starts and early quits ? 2% of time is lost to late starts and early quits 981009SYQNA001DMCP1 5 MAXIMISE EFFECTIVENESS: EQUIPMENT STRATEGY Component Poor Average Good Worldclass Maintenance strategy linked to equipment criticality ? No equipmentspecific maintenance strategies identified and implemented ? Maintenance strategies identified and implemented for 50% of equipment ? Maintenance strategies identified and implemented for 80% of equipment ? Maintenance strategies identified and implemented for 100% of equipment Servicing and preventive maintenance ? No use of servicing ? Some use of servicing ? Servicing used most of the time ? Extensive use of servicing ? Operators do not clean equipment ? Operators assist in cleaning when equipment down ? Operators clean equipment routinely ? Operators clean, inspect and service equipment ? Little or no preventive maintenance (as time permits)。 engineering actively supports ? ‘The equipment is yours to maintain,but I am going to keep it running’ ? ‘The equipment is ours to maintain’ ? ‘You can maintain it if I am down’ ? ‘We will work together to give you time to properly maintain our equipment’ Performance ethic ? Few goals exist and are not tracked ? Specific maintenance goals are established and trac