【正文】 nimum/maximum levels set and maintained for some items ? Minimum/maximum levels set and maintained for most items ? Minimum/maximum levels set and maintained for all items ? No vendor rating system ? Vendor rating system for some vendors ? Vendor rating system for most vendors ? Vendor rating system for all vendors Parts ordering ? No use of EDI or faxing ? Orders are manually faxed ? Use of auto faxing for most orders ? 90–100% orders and acknowledgments sent by EDI ? No sourcing strategy and few vendor alliances ? Some vendor alliances and informal review of sourcing strategy ? Some vendor alliances and major vendors are reviewed against sourcing strategy ? Complete strategy for sole sourcing, vendor alliances, or multiple vendors based on leverage of vendor or pany Parts availability ? No parts location/lookup system ? Multiple parts lookup systems with varying accuracy ? Accurate parts lookup system which is difficult for end users ? Simple and accurate parts location and lookup system ? 50% of parts available in storeroom on first try ? 50–75% of parts available in storeroom on first try ? 80–90% of parts available in storeroom on first try ? 96–98% of parts available in storeroom on first try ? 60% or less of parts received on time ? 60–80% of parts received on time ? 80–90% of parts received on time ? 90–100% of parts received on time ? Most parts in satellite stores ? Some parts in satellite stores ? Few parts in satellite stores ? No satellite storerooms (excluding highvolume lowdollar items) ? Open storeroom with no delivery ? Open storeroom with delivery of major items only ? Open storeroom with delivery of all items ? 100% closed storeroom with rapid delivery capability Parts quality ? No quality audits on vendors and parts ? Quality audits on some vendors and parts ? Quality audits on most vendors and parts ? 90% use of quality audits for vendors and parts (inspection, testing, certification) ? Few to no purchasing guidelines ? All parts procured by lowest price of part ? Only major parts procured on lifecycle costing ? Most parts procured on lifecycle costing Continued . . . 981009SYQNA001DMCP1 10 MAXIMISE EFFICIENCY: INFRASTRUCTURE SUPPORT (Continued) Component Poor Average Good Worldclass Tool storage, maintenance and issue ? No tool control procedure ? 50% of pany owned tools located in tool storage areas covered by standard control procedure ? 75% of pany owned tools located in tool storage areas covered by standard control procedure ? Standard control procedures for all pany owned tools located in tool storage areas ? Tool availability of 50% ? Tool availability of 75% ? Tool availability of 90% ? Tool availability of 100% ? 20% of tools out of service for repair ? 20% of tools out of service for repair ? 10% of tools out of service for repair ? 10% of tools out of service for repair ? No standard listing ? Standard listing of required tools to be provided by employee ? Standard listing of required tools to be provided by pany ? Standard listing of required tools to be provided by pany and employee Contractor management ? Contractor presence in plant is not monitored ? Contractor work is informally monitored ? Most jobs are acpanied with informal monitoring ? Each contractor visit is acpanied with periodic monitoring ? Jobs are not checked before released ? Major jobs are checked for pleteness before released ? Most contractor jobs are checked for quality and pleteness and contractor must plete to satisfaction before job is released ? Each contractor job is checked for quality, pleteness, and correct charge time and contractor must plete to satisfaction before job is released ? No evaluation procedure for contract performance in place ? Major jobs are evaluated, with little feedback to contractor ? Major jobs are evaluated with performance criteria part of the job agreement ? Every job is pletely evaluated and performance criteria is part of contractor agreement ? Tradeoff between internal and contract resources are not evaluated ? Tradeoff evaluated for some jobs based on price only ? Tradeoff between internal and contract resources only done for major jobs ? Continued use of contractors is evaluated based on quality, availability, performance, pricing and internal resource constraints 981009SYQNA001DMCP1 11 MAXIMISE EFFICIENCY: SYSTEM SUPPORT Component Poor Average Good Worldclass Computer system ? No use of puter system with maintenance ? PC maintenance program with little integration to other areas ? Integrated maintenance system with manual interface to accounting and purchasing ? Integrated puter system between maintenance, planning, stores, scheduling, purchasing, payroll and accounts payable ? Information is never plete, accurate or reliable ? Some information is plete, accurate and reliable ? Most information is plete, accurate and reliable ? Information is plete and reliable ? No terminals in maintenance