【正文】 areas ? Some terminals in maintenance areas ? Sufficient terminals in maintenance areas ? PCs in all areas for all users ? No reporting from system ? Batch production of standard reports with little flexible, online reporting capabilities ? Online generation of standard reports with little flexible, online reporting capabilities ? Comprehensive standard reporting is plete and timely with flexible, online reporting capabilities ? Understood only by systems personnel and used for a select applications by ‘power’ users ? Understood and used only by maintenance planners and supervisors to log maintenance activity ? Understood and used by maintenance planners and supervisors and select production and maintenance management. Used to log maintenance activity, effectively plan and schedule work and assist in daily maintenance activity ? Understood and widely used by all, including hourly. Used extensively to log maintenance activity, effectively plan and schedule work, assist in daily maintenance activity, analyse maintenance performance and assist in decisionmaking and aid in regulatory pliance Computer system training ? Little training on system ? Onthejob training for employees ? Training available at user initiation ? Formal training program tailored to specific user needs ? Informal and differing procedures for users ? Defined procedures but not consistently applied in all areas ? Defined procedures consistently applied in all areas for some functions ? Defined procedures consistently applied in all ares for all functions with system in place to update as needed ? No manuals are available ? Manuals are outdated and available in few areas ? Current manuals available in few areas ? Current, userfriendly manuals available in all areas Continued . . . 981009SYQNA001DMCP1 12 MAXIMISE EFFICIENCY: SYSTEM SUPPORT (Continued) Component Poor Average Good Worldclass Equipment history storage and retrieval ? No historical downtime trending ? 10–30% of critical equipment is trended for downtime ? 50–80% of critical equipment is trended for downtime ? 100% of critical equipment is trended for downtime ? No equipment repair history covered ? Repair history for 20–30% of equipment, including 50% of critical equipment ? Repair history for 60% of equipment, including 80% of critical equipment ? Repair history for 80% of equipment, including 100% of critical equipment. Repair history is online and easily accessible ? No closeout data recorded on work orders and many work orders open on system ? Work orders closed regularly with no information ? Work orders closed regularly with description of work pleted ? Complete closeout procedures on work orders to include date of work, crew materials used, rootcause analysis, unusual conditions, work performed and originator informed of pletion ? Equipment history is not used by maintenance ? Informal/inconsistent use of equipment histories for planning execution ? Use of equipment history on all planned work orders ? Full use of equipment history for planned repair execution and equipment analysis ? No equipment information recorded for new equipment ? Some equipment information recorded but not maintained ? Complete equipment information recorded for most items, but inconsistently maintained ? Complete technical data on equipment recorded and maintained 。 accountability is consistent and shared by maintainers, operations, and engineering ? Goals exist, but are not publicised or tracked。 No PM reports ? Preventive maintenance on major equipment only。 it is not a plete record of the discussion. Discussion document October 1998 Key Elements of Worldclass Maintenance: Facility Self Assessment 981009SYQNA001DMCP1 1 KEY ELEMENTS OF WORLDCLASS MAINTENANCE There are 6 key elements of worldclass maintenance. While each element can be considered separately, a true worldclass maintenance anisation will contain all 6 key elements Overall goals Key elements Achieve worldclass maintenance performance Problem diagnosis and repair execution Maximise effectiveness Maximise efficiency Equipment strategy Organisational capabilities Planning and scheduling Infrastructure support System support 981009SYQNA001DMCP1 2 KEY ELEMENTS OF WORLDCLASS MAINTENANCE: MAXIMISE EFFECTIVENESS Overall goals Key elements Primary ponents Achieve worldclass maintenance performance Maximise efficiency Problem diagnosis and repair execution ? Getting the job fixed fast and fixed right the first time at the rootcause level Equipment strategy ? Executing low totalcost equipment strategies focused on preventing failures and eliminating all possible equipment defects Organisational capabilities ? An anisation which municates well crossfunctionally, shares accountability, and continuously builds key skills Infrastructure support Planning and scheduling System support Problem munication Problem rootcause identification Repair planning and execution Maintenan