【導讀】Assessment. SecondaryFunctions. ThePBEModel=EFQMModel. Enablers(500Points)Results(500Points). Leader-. ship. Processes. Key. Performance. Results. PeopleResults. CustomerResults. SocietyResults. People. Management. Policy&. Strategy. Partnerships. &Resources. 1.Leadership. 1aVisible. mitmentand. involvement. Role. Model. 1bStructurefor. excellence. 1dMotivate&support. Leadersmotivate,supportand. giverecognition. Structure. &Support. 1cInvolvementwith. customers,suppliersandothers. suppliers,customers&others. External. involvement. 2.Strategy. stakeholdersneeds. ontheneeds&expectations. ofstakeholders. 2cReviewandupdate. ofpolicy&strategy. Review,assessandupdate. therelevance&effectiveness. ofthestrategy. Orientedtowards. stakeholders. 2bThestrategyis. basedon. measurements. andknowledge. research,learning&. creativity. Factbased. 2dThestrategyis. processes. 2eThestrategyis. implemented. throughmunications. andalignedplans&priorities. Makingit. happen. &empowered. Individuals&teamsare. tobeeinvolved&. actions. Delivering. improvements. 3aPlanningand. improvementof. peopleresource. improved. Overallpolicies&. plansonmanaging. peopleresource. 3bRecruitment,training&. careerprogression. People’spetency&. anisation’sneeds. rewarded&caredfor. Howhealth,safety,environment. 3dCommunication&dialogue. 3.People. 4aPartnerships. De

　　

【正文】 S o m e re s u lt s M a n y re s u lt s M o s t re s u lt s A ll re s u lt s . L e a d in gp o s it io n wil l b em a in ta in e d . T o t a l 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 E l e me nt s S c or e At t r i but e s 0% 25% 50% 75% 100% S c o p e : re s u lt s a d d re s s re le v a n t a re a sN o re s u lt s o ra n e c d o t a lin f o rm a t io nS o m e a re a sa d d re s s e dM a n y a re a sa d d re s s e dM o s t a re a sa d d re s s e dA ll a re a s a d d re s s e dT o t a l0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100O v e r a l l T ot a l0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100PBE Assessments ? SelfAssessment ? Measure progress ? Identify improvement opportunities ? Peer Assessment ? Calibration by peers ? Award Assessment ? Philipswide calibration ? Comparable to external assessment ? Corporate recognition SelfAssessment objectives ? Identify strengths and weaknesses ? Find areas for improvement ? Measure relative position ? Progression on the road to business excellence ? Secondary Functions ? Input for performance appraisals ? Management Development ? Building confidence of stakeholders Assessments pared ? Process Survey Tools ? Maturity of a single business process ? PQA ? Improvement of business processes ? PBE ? The degree of business excellence PBE: Improvement of the business PQA: Improvement of all processes Process Survey tools: Maturity of a single process Ways to anize selfassessment ? The whole business or sections? ? Product groups? Sites? Regions? ? All criteria or a selection? ? By mgt. team, crossfunctional teams or individuals ? Facilitation by a trained assessor? ? Internal or external facilitator? Organize selfassessment ? PBE Maturity Grid ? Questionnaire ”Determining BE” ? Complete scoring ? Assessment of a scorable document Options: Condition: Wide participation in the selfassessment Pitfall: Scoring without action plans Selfassessment methods ? PBE Maturity Grid ? Questionnaire ”Determining BE” ? Complete scoring ? Assessing a scorable briefing document Scoring with puter tool Condition: Wide participation in the selfassessment Pitfall: Scoring without action plans 1. PBE Maturity Grid 9 criteria 10 levels Determine level for each criterion Plot team scores on a grid 2. Questionnaire ? Fifty questions ? Four levels ? D Not started ? C Some progress ? B Considerable progress ? A Fully achieved ? of questions determines weight 3. Complete scoring ? No scorable briefing document ? Management team members ? Present data amp。 evidence ? Give scores on all subcriteria ? PBE Assessor guides scoring process ? Facilitates the process ? Records scores ? Achievement expressed in actual scores 4. Assessment of a document ? Trained assessors ? Scorable document ? 5075 pages ? Precursor to a Peer or Award application ? Site visits are an option ? Feedback of results ? Assessors report to mgt. team PBE Self Assessments DBE Questionnaire Award Assessment simple extensive quick results calibrated first step one method applied less training required PBE Assessor certificate PQA look alike needs more experience ConductSelfAssessmentDetermine the criteria for prioritisation andprioritiseAgree the actions necessaryand the process and timingsof the delivery of the actions Consider strategies for ownership of outes change management issues style of presenting outes criterion championsRegularly review progress amp。ensure that priorities areappropriateCollate the indentifiedStrengths, Area forImprovementSelfassessment Link with Business Planning Process and Action Plans SelfAssessment the General Process Develop Commitment to Self AssessmentPlan Self AssessmentEstablish Team(s) to performSelfAssessment amp。 EducateReviewProgressCommunicate Self Assessment plansConduct Self AssessmentEstablish Action planImplement Action pla